Exam Two Flashcards
as bureaucracies and corporations grow, human life is trumped by these. it becomes less important to cater to the individual
alienation
an organizational structure put into place to achieve a goal by the most efficient means using coordinated human activity
bureaucracy
formal organizations which lure people in who have no choice but to participate. examples are socialization or re-socialization structures like school or prison
coercive organization
the guiding, monitoring, and regulating of the production of the delivery of a product or service
control
a claim made by an organization about it’s product or services ability to move a consumer quickly from one state or being to another. such as moving from hungry to satisfied
efficiency
cost of using or acquiring a product that are not factored into the price of the product or paid by producers. such as what disposing the product does to the enviroment
externality cost
official aspects of an organization such as written rules, descriptions of jobs and procedures
formal dimension
coordinating mechanisms which bring together people, resources, and technology, to control human activity in an effort to achieve a certain goal or outcome. EX apple creates technology for consumers
formal organizations
a formal organization which is dedicated to the fast production of food regardless of whether it is nutritious or not, in the sole effort to make profit, reduce cost in all forms
industrial food system
a deliberate simplification which exaggerates defining characteristics of something, which establishes a standard that real cases can be compared to
ideal type
the unofficial dimension of an organization. usually defined by norms and values that employees create and behaviors which ignore or bypass the formal dimensions of the organization. EX not washing your hands after going to the bathroom even if there is a sign next to the sink
informal dimension
irrationalities generated by rational systems
iron cage of rationality
process by which the principles and formal dimensions of the fast food chain are dominating more and more sectors of american society
mcdonaldization
there a only few complete power. only a select few possess the decision-making power in a company
oligarchy
the expectation that good or service will be the same wherever you purchase it
predictability
the trend of organizations hiring experts with formal training in specific areas which are needed to achieve certain goals
professionalization
numerical indications which make it easy for consumers to evaluate products and services EX. rate your experience
quantification and calculation
when a process of thought or action rooted in emotion, superstition or traditions is replaced by an instrumental rational approach. EX going from making something because you love your consumers to doing it solely for a profit
rationalization
quantitative measures of how well an organization and its part are performing
statistical measures of performance
the inability to respond in unique or unusual circumstances, do to specialized and repetitive training EX not knowing how to respond to an unhappy costumer when you did exactly what you were told todo a million times in trainiing
trained incapacity
companies with countless enterprises in different countries other than where they are headquartered
transnational corporations
organizations that draw people in who are searching for material gain EX companies who are looking for employees
utilitarian organization
organization which draw together people to give time and talent to support a mutual interest or meet a goal
voluntary organizations
groups of people who come together with a clear purpose of goal in mind. largely impersonal. and may vary in size
secondary group
instrumental rational methods of thought, rationalization. power lies in the position, not the person in that position
weber
coined the term mcdonalization
george ritzer
concerned with trained incapacity. also investigated how companies may use computers to automate or informate employees
Thorstein Veblen and Shoshana Zuboff
noticed that large organizations seem to inevitably become oligarchies over time
robert michels
professionalization. these experts do not seek eventual control over the corporation. the relationship between corporations and expert is problmatic
Blau and Schoenherr
alienation in the face of huge bureaucracies
Marx
concepts about how the world works and how the individual fits that are accepted as true
beliefs
subcultures that challenge, or outright reject mainstream culture
countercultures
some material or nonmaterial aspect of culture that elicits consensus of its importance within the group, but also allows room dissent and discussion
cultural anchors
when a group tries to eliminate every aspect of a culture, because they see it as wrong
cultural genocide
the perspective that another culture should be judged in relation to ones own home culture
culture relativism
specific responses or practices of a culture that handle lifes’ challenges
cultural particulars
things that all cultures have in common
cultural universals
the beliefs, norms, symbols, and values shared by a group. the way of life for a group, and the strategies they use to adjust and adapt
culture
the strain one feels when entering a new culture, and orienting yourself to it
culture shock
when an idea, invention, or cultural item is borrowed from another culture
diffusion
judging all other cultures based on your own
ethnocentrism
norms which express appropriate ways to express internal sensations
feeling rules
norms that apply to the mundane everyday aspect of life
folkways
the ever increasing exchange of products and services across transnational borders
globalization