Exam Review Flashcards
The Participation Encourager
Makes all members participate
The Participant Supporter
Self-esteem checker
The Communication Facilitator
Builds good relationships among his/her team members.
The Process Observer (Hint: Emotions)
Skilled at noting the emotional interactions among members
The Stress Reliever
Reduces the emotional tensions that groups inevitably experience.
The Conflict Mediator
Using the best conflict management strategies to assist members
The free-rider
Member who does not contribute to the group’s effort but expects to benefit from the group’s work.
The dominator
The member who takes on excessive amounts of work to satisfy personal needs
The rescuer
Member who makes decisions independently in order to save the group from failure
The distractor
What the name entails
The cynic (Hint: Trust)
Member who does not trust others, individually or in groups
The aggressor
Member who is aggressive towards other members
Norms
Rules or expectations that are socially enforced
4 Important Norms For a Group
Teamwork
Communication
Discipline
Respect
Equality
Promotes fairness and justice by giving everyone the same thing.
Fairness/equity
Making sure everyone gets the same access to opportunities.
Justice
The basic moral principle to treat others fairly
Truth
The basic moral obligation to be truthful and trustworthy
Designated leader
Elected leader of a group
Emergent Leader
Action taker, steps up
Autocratic Leader
Strictly controls everything
Democratic Leader
Participates but also lets others speak
Les a fare Leader
Takes confidence in a group and lets them decide
Power
Having the ability to influence a situation
Freedom
The basic moral principle that gives individuals the right to make their own decisions within the limits of four principles
Communication
The exchange of information, emotions.
2 types of message delivery
Verbal + Non-verbal
Types of noise
Physical, distracting sounds that interfere with communication
Physiological, Deafness
Psychological
Auditory Exclusion
High-stress situations the body will fail to hear certain sounds
Blood goes to the most important organs
Imposed norms
Authority figures, teachers
Sanction
Type of punishment
Values
a person’s standards of behavior
Morals
a person’s standards of behavior or beliefs
Goal
Broad arrangement of the ideal ending
Objective
Specific smaller goals that lead will lead to the main goal
5 Types of Conflict
Resource Conflict: Dispute over resources in short supply, high demand.
Power Conflict: Dispute over control of a group.
Status Conflict: Dispute for recognition in a group.
Personality Conflict: Disputes because of opposite character traits.
Conceptual Conflict: Disputes because of different ideas.
5 Conflict Styles (ANIMALS)
Turtle: Low value personal and relationship
Shark: High value personal low-value relationship
Teddy bear: Low value personal high-value relationship
Fox: Moderately High both personal and relationship
Owl: High both
Communication Styles
Passive: Fails to defend themselves
Aggressive: Criticizes others
Passive-aggressive: Does not express anger well, pretends nothing’s wrong
Assertive: Exercises their rights and respects others.
Cohesion
The sense of a groups togetherness
Identity
A shared sense of belonging among a group
Cooperation
Shared goals two or more work together towards
5 Stages of Group Development
Forming Storming Norming Performing Adjourning
Critical Discussion
encourages group members to share ideas
Conceptual Conflict
A battle of ideas to determine which are in a group’s best interest.
Groupthink
An individual’s disagreement may be pushed to the side to reach a consensus among the group, eg, challenger explosion.
Problem
Any situation that requires consideration
Decision
A choice made between competing options
6 step Problem Solving Process
Definition Research Alternatives Decision Implementation Evaluation
Consensus
Everyone agrees on a decision
Majority Vote
51% in favour leads to a decision
Minority Vote
The minority of group members decide
Leader without discussion
The leader of the group decides without consulting anyone
Most frequently expressed opinion
Decides based on more frequently expressed opinion
Expert leader
Most knowledgeable member makes a decision for the group
Arbitrator
An unbiased third party makes the decision when the group cannot decide
Mores
a group’s most important rules
Folkways
group’s least important rules
4 C’s
◦ Consistency ◦ Critical Discussion ◦ Consensus ◦ Commitment
5 Types of Power
Legitimate ◦ Reward ◦ Coercive ◦ Charismatic ◦ Expert
