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Josh + Goobs Exam Review > Exam Review > Flashcards

Exam Review Flashcards

1
Q

The Participation Encourager

A

Makes all members participate

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2
Q

The Participant Supporter

A

Self-esteem checker

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3
Q

The Communication Facilitator

A

Builds good relationships among his/her team members.

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4
Q

The Process Observer (Hint: Emotions)

A

Skilled at noting the emotional interactions among members

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5
Q

The Stress Reliever

A

Reduces the emotional tensions that groups inevitably experience.

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6
Q

The Conflict Mediator

A

Using the best conflict management strategies to assist members

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7
Q

The free-rider

A

Member who does not contribute to the group’s effort but expects to benefit from the group’s work.

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8
Q

The dominator

A

The member who takes on excessive amounts of work to satisfy personal needs

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9
Q

The rescuer

A

Member who makes decisions independently in order to save the group from failure

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10
Q

The distractor

A

What the name entails

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11
Q

The cynic (Hint: Trust)

A

Member who does not trust others, individually or in groups

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12
Q

The aggressor

A

Member who is aggressive towards other members

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13
Q

Norms

A

Rules or expectations that are socially enforced

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13
Q

4 Important Norms For a Group

A

Teamwork
Communication
Discipline
Respect

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14
Q

Equality

A

Promotes fairness and justice by giving everyone the same thing.

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15
Q

Fairness/equity

A

Making sure everyone gets the same access to opportunities.

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16
Q

Justice

A

The basic moral principle to treat others fairly

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17
Q

Truth

A

The basic moral obligation to be truthful and trustworthy

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18
Q

Designated leader

A

Elected leader of a group

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19
Q

Emergent Leader

A

Action taker, steps up

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20
Q

Autocratic Leader

A

Strictly controls everything

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21
Q

Democratic Leader

A

Participates but also lets others speak

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22
Q

Les a fare Leader

A

Takes confidence in a group and lets them decide

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23
Q

Power

A

Having the ability to influence a situation

24
Q

Freedom

A

The basic moral principle that gives individuals the right to make their own decisions within the limits of four principles

25
Q

Communication

A

The exchange of information, emotions.

26
Q

2 types of message delivery

A

Verbal + Non-verbal

27
Q

Types of noise

A

Physical, distracting sounds that interfere with communication
Physiological, Deafness
Psychological

28
Q

Auditory Exclusion

A

High-stress situations the body will fail to hear certain sounds
Blood goes to the most important organs

29
Q

Imposed norms

A

Authority figures, teachers

30
Q

Sanction

A

Type of punishment

31
Q

Values

A

a person’s standards of behavior

32
Q

Morals

A

a person’s standards of behavior or beliefs

33
Q

Goal

A

Broad arrangement of the ideal ending

34
Q

Objective

A

Specific smaller goals that lead will lead to the main goal

35
Q

5 Types of Conflict

A

Resource Conflict: Dispute over resources in short supply, high demand.
Power Conflict: Dispute over control of a group.
Status Conflict: Dispute for recognition in a group.
Personality Conflict: Disputes because of opposite character traits.
Conceptual Conflict: Disputes because of different ideas.

36
Q

5 Conflict Styles (ANIMALS)

A

Turtle: Low value personal and relationship
Shark: High value personal low-value relationship
Teddy bear: Low value personal high-value relationship
Fox: Moderately High both personal and relationship
Owl: High both

37
Q

Communication Styles

A

Passive: Fails to defend themselves
Aggressive: Criticizes others
Passive-aggressive: Does not express anger well, pretends nothing’s wrong
Assertive: Exercises their rights and respects others.

38
Q

Cohesion

A

The sense of a groups togetherness

39
Q

Identity

A

A shared sense of belonging among a group

40
Q

Cooperation

A

Shared goals two or more work together towards

41
Q

5 Stages of Group Development

A 
Forming 
Storming 
Norming 
Performing 
Adjourning
42
Q

Critical Discussion

A

encourages group members to share ideas

43
Q

Conceptual Conflict

A

A battle of ideas to determine which are in a group’s best interest.

44
Q

Groupthink

A

An individual’s disagreement may be pushed to the side to reach a consensus among the group, eg, challenger explosion.

45
Q

Problem

A

Any situation that requires consideration

46
Q

Decision

A

A choice made between competing options

47
Q

6 step Problem Solving Process

A 
Definition
Research
Alternatives
Decision
Implementation
Evaluation
48
Q

Consensus

A

Everyone agrees on a decision

49
Q

Majority Vote

A

51% in favour leads to a decision

50
Q

Minority Vote

A

The minority of group members decide

51
Q

Leader without discussion

A

The leader of the group decides without consulting anyone

52
Q

Most frequently expressed opinion

A

Decides based on more frequently expressed opinion

53
Q

Expert leader

A

Most knowledgeable member makes a decision for the group

54
Q

Arbitrator

A

An unbiased third party makes the decision when the group cannot decide

55
Q

Mores

A

a group’s most important rules

56
Q

Folkways

A

group’s least important rules

57
Q

4 C’s

A

◦ Consistency ◦ Critical Discussion ◦ Consensus ◦ Commitment

58
Q

5 Types of Power

A

Legitimate ◦ Reward ◦ Coercive ◦ Charismatic ◦ Expert

Josh + Goobs Exam Review (8 decks)

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