Exam Questions 5

Question 1

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?

A. Einstein Activity Capture
B. Einstein Opportunity Scoring
C. Einstein Lead Scoring
D. Einstein Search Personalization

Answer 1

B. Einstein Opportunity Scoring

Question 2

Northen Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?

A. Perform periodic data jobs to update campaign records.
B. Create a roll-up summary field on Opportunity to Campaign.
C. Design a standard Campaign report and add the Value Won Opportunities in Campaign field.
D. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won.

Answer 2

C. Design a standard Campaign report and add the Value Won Opportunities in Campaign field.

Question 3

The administrator at Cloud Kicks deleted a custom field but realized that is it part of the lead conversion process. What should an administrator take into consideration when undeleting the field?

A. The field history will remain deleted.
B. The field mapping needs to be re-mapped.
C. The field needs to be re-added to reports.
D. The field needs to be restored in the search settings.

Answer 3

C. The field needs to be re-added to reports.

Question 4

An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?

A. Create a new role that prevents Delete permissions from rolling up to the users.
B. Edit the profile for the users to remove Delete access from the objects.
C. Create a new permission set that has Delete access deselected for the objects.
D. Use a muting permission set with a permission set group to mute selected permissions.

Answer 4

C. Create a new permission set that has Delete access deselected for the objects.

Question 5

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?

A. Home Page
B. Page Layout
C. Lightning Page
D. Component Filter

Answer 5

C. Lightning Page

Question 6

DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 answers

A. Custom picklist
B. Global picklist
C. Dependent picklist
D. Multi-select picklist

Answer 6

A. Custom picklist
B. Global picklist

Question 7

Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app?

A. Create a custom Lightning App with the action.
B. Add the Salesforce Mobile and Lightning Experience action to the page layout.
C. Include the action in the Salesforce Mobile Navigation menu.
D. Modify compact Case page layout to indude the action.

Answer 7

B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

Question 8

DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up. How can they make sure Showing Date is only populated with a date this year?

A. Add Help Text so the user knows to only add a Showing Date within the current year.
B. Create a report that shows any Showing Dates not scheduled in the current year to be updated
C. Create a validation rule that ensures Showing Date contains a date within the current year
D. Sync the users Showing Calendar to Salesforce and filter it to only look at this year.

Answer 8

C. Create a validation rule that ensures Showing Date contains a date within the current year

Question 9

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?

A. Set temporary business hours for each time zone
B. Allow the reps to set business hours manually.
C. Create one set of business hours per time zone.
D. Adjust the current business hours to accommodate the Eastern Time Zone.

Answer 9

C. Create one set of business hours per time zone.

Question 10

Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

A. Direct users to Global Search to look for similar cases.
B. Create a custom object to capture popular Case resolutions.
C. Use an interview flow to capture Case details.
D. Configure Knowledge with articles and data categories.

Answer 10

A. Direct users to Global Search to look for similar cases.

Question 11

The administrator at Cloud Kicks has been asked to change the company’s Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this?
Choose 2 answers

A. Select the “Choose only one value” checkbox on the picklist field.
B. Reactivate the appropriate Shoe Style values after the field type changes.
C. Back-up the Shoe Style values in existing records.
D. Change the field type from a multi-select picklist field to a picklist field.

Answer 11

D. Change the field type from a multi-select picklist field to a picklist field.

Question 12

Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?

A. Create two record types, each with 3 page layouts
B. Create one record type with six Page Layouts.
C. Create six record types, each with 1 page layout.
D. Create three record types, each with 2 page layouts.

Answer 12

D. Create three record types, each with 2 page layouts.

Question 13

AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a Case is saved as a critical record type. A quick way to update the Account status from the Case layout. Which two components should an administrator use to satisfy these requests?
Choose 2 answers

A. Related list
B. Related record
C. Record detail
D. Rich text

Answer 13

B. Related record
D. Rich text

Question 14

The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

A. Map the picklist field on the Lead to the Contact.
B. Create a custom picklist field on Contact.
C. Set the picklist field to be required on the Lead object.
D. Update the picklist value with a validation rule.

Answer 14

A. Map the picklist field on the Lead to the Contact.
B. Create a custom picklist field on Contact.

Question 15

Cloud Kicks has the organization-wide sharing default set to private on the Shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which three items should the administrator configure to provide appropriate access to the report?
Choose 3 answers

A. Folder Access
B. Custom Report Type
C. Field-Level Security
D. Role Hierarchy.
E. Report Subscription

Answer 15

A. Folder Access
C. Field-Level Security
D. Role Hierarchy.

Question 16

When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers

A. The user’s profile login hours restrictions
B. The user’s Two-Factor Authentication for API Logins permission
C. The user’s Two-Factor Authentication for User Interface Logins permission.
D. The role IP address restrictions

Answer 16

A. The user’s profile login hours restrictions
C. The user’s Two-Factor Authentication for User Interface Logins permission.

Question 17

An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field?

A. Existing field values will remain unchanged.
B. Existing field values will be deleted.
C. Existing field values will be converted.
D. Existing Auto Number field to Text is prevented.

Answer 17

A. Existing field values will remain unchanged.

Question 18

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud console. Billing department users would like similar functionality on the case record without using the console. How should the administrator configure this request?

A. Add the Knowledge component to the page layout.
B. Add the Knowledge component to the record page.
C. Add the Knowledge related list to the record page.
D. Add the Knowledge related list to the page layout.

Answer 18

B. Add the Knowledge component to the record page.

Question 19

Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need?
Choose 3 answers

A. Mark fields required on the page layout
B. Enable guided seling.
C. Use validation rules.
D. Configure Opportunity Path.
E. Use Flow to mark fields required.

Answer 19

A. Mark fields required on the page layout
C. Use validation rules.
D. Configure Opportunity Path.

Question 20

Cloud Kicks intends to protect data with backups by using the data export service. Which two considerations should the administrator remember when scheduling the export?
Choose 2 answers

A Metadata backups must be run via a separate process.
B. Data export service should be run from a sandbox.
C. Data backups are limited to weekly or monthly intervals.
D. Metadata backups are limited to sandbox refresh intervals.

Answer 20

C. Data backups are limited to weekly or monthly intervals.
D. Metadata backups are limited to sandbox refresh intervals.

Question 21

The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?

A. Table
B. Stacked Bar
C. Gauge
D. Donut

Answer 21

C. Gauge

Question 22

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?

A. Auto-Response Rules
B. Escalation Rules
C. Assignment Rules
D. Validation Rules

Answer 22

B. Escalation Rules

Question 23

Users at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?

A. Include more tab components with fiters.
B. Remove fields from the record details component
C. Add component visibility filters to the components.
D. Delete the extra componerits from the page.

Answer 23

C. Add component visibility filters to the components.

Question 24

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue. What should the administrator suggest to meet these requirements?

A. Assignment Rules
B. Auto-Response Rules
C. Email Alerts
D. Knowledge Artides

Answer 24

B. Auto-Response Rules

Question 25

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?

A. Create a user-based sharing rule and an ad-hoc case team.
B. Create an auto-response rule and a public group
C. Create a predefined case team and an assignment rule.
D. Create a queue and a criteria-based sharing rule.

Answer 25

C. Create a predefined case team and an assignment rule.

Question 26

Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this?

A. Use branching in the flow screen to show the proper scenario
B. Use a new version of the flow for each scenario.
C. Use a decision element and a new screen to show the proper question.
D. Use conditional visibility to hide the unnecessary question.

Answer 26

D. Use conditional visibility to hide the unnecessary question.

Question 27

The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?

A. Workflow Rule
B. Approval Process
C. Flow Builder
D. Validation Rule

Answer 27

C. Flow Builder

Question 28

An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use?

A. Process Builder
B. Workflow
C. Automation Studio
D. Flow Builder

Answer 28

D. Flow Builder

Question 29

An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission and the two-factor authentication for API Logins permission to a group of users, Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers

A. Users need to enter a verification code from email or SMS, whichever has higher priority.
B. Users need to get a security token from a trusted network using Reset My Security Token.
C. Users need to connect an authenticator app to their Salesforce account.
D. Users need to download and install an authenticator app on their mobile device.

Answer 29

C. Users need to connect an authenticator app to their Salesforce account.
D. Users need to download and install an authenticator app on their mobile device.

Question 30

Which two functions should the administrator use when creating a validation rule?
Choose 2 answers

A Formula retum type
B. Error condition formula
C. Rule active date
D. Error message location

Answer 30

B. Error condition formula
D. Error message location

Question 31

The administrator at Ursa Major Solar Imported records into an object by mistake. Which two tools should be used to undo this import?
Choose 2 answers

A Mass Delete Records
B. Data Loader
C. Weekly Data Export
D. Data Import Wizard

Answer 31

A Mass Delete Records
B. Data Loader

Question 32

An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

A. Knowledge Management
B. Escalation Rules
C. Territory Management
D. Omni-Channel

Answer 32

D. Omni-Channel

Question 33

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest?
Choose 2 answers

A. Test Drive in a production org.
B. Install in a sandbox.
C. Download into a Trailhead Playground.
D. Check edition compatibility.

Answer 33

B. Install in a sandbox.
C. Download into a Trailhead Playground.

Question 34

A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce?
Choose 2 answers

A. Reset password on the user’s record detail page.
B. Use the unlock button on the user’s record detail page.
C. Log in as the user to unlock the user and reset the password.
D. Reset the password policies to allow the user to login.

Answer 34

A. Reset password on the user’s record detail page.
B. Use the unlock button on the user’s record detail page.

Question 35

The administrator at Northem Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets. What feature can be used to track this in Salesforce?

A. Lightning Usage App
B. User Report
C. Login History
D. Permission Set Groups

Answer 35

A. Lightning Usage App

Question 36

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement?

A. Create a Process Builder to set the field.
B. Require the field on the record type.
C. Make the field universally required.
D. Define an approval process for the field.

Answer 36

D. Define an approval process for the field.

Question 37

Which two objects are customizable the Stage Setup Flow?
Choose 2 answers

A. Campaign Members
B. Opportunities
C. Campaigns
D. Leads

Answer 37

B. Opportunities
D. Leads

Question 38

Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information?

A. Case and Opportunity
B. Individual, User, and Account
C. Account and User
D. Contact, Lead, and Person Account

Answer 38

D. Contact, Lead, and Person Account

Question 39

Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request?

A. Chatter Stream
B. Chatter Broadcast Group
C. Chatter Unlisted Group
D. Chatter Recommendations

Answer 39

B. Chatter Broadcast Group

Question 40

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure?
Choose 3 answers

A Password complexity requirements
B. Maximum invalid login attempts
C. Number of days until expiration
D. Prohibited password values
E. Require use of Password Manager App

Answer 40

A Password complexity requirements
B. Maximum invalid login attempts
C. Number of days until expiration

Question 41

What are three characteristics of a master-detail relationship?
Choose 3 answers

A. Permissions for the detail record are set independently of the master
B. Each object can have up to five master-detail relationships.
C. The owner field on the detail records is the owner of the master record.
D. The master object can be a standard or custom object.
E. Roll-up summaries are supported in master-detail relationships.

Answer 41

C. The owner field on the detail records is the owner of the master record.
D. The master object can be a standard or custom object.
E. Roll-up summaries are supported in master-detail relationships.

Question 42

AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the sarne customer?

A. Create a queue for each team and assign account ownership to the queue.
B. Enable account teams and show the users how to set up a default account team.
C. Enable and configure standard opportunity teams with splits
D. Propose the users manually share all their accounts with their teammates.

Answer 42

B. Enable account teams and show the users how to set up a default account team.

Question 43

Cloud Kicks wants a report to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value field. What feature should an administrator use to meet this request?

A. Filter Logic
B. Detail Column
C. Bucket Column
D. Group Rows

Answer 43

C. Bucket Column

Question 44

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This includes: Case Name, Case ID, Custorner Name, Case Reason, Case Status, and Case Creation Date. Which two changes in Setup should the administrator make?
Choose 2 answers

A. Use the page layout editor to change the related list type to Enhanced List.
B. Use the page layout editor to include the appropriate columns in the Cases related list.
C. Edit the Related List component in the Lightning App Builder and choose Related List as the related list type. D. Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.

Answer 44

A. Use the page layout editor to change the related list type to Enhanced List.
B. Use the page layout editor to include the appropriate columns in the Cases related list. §

Question 45

Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement?

A. List Views
B. Stages
C. Queues
D. Splits

Answer 45

D. Splits

Question 46

The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?

A. Case Queues
B. Escalation Rules
C. Business Hours
D. Assignment Rules

Answer 46

D. Assignment Rules

Question 47

The IT manager at Universal Containers is doing an audit of the system’s security. How should the administrator provide a summary of the org’s security health?

A. Tum on Event Monitoring to track user events.
B. Change the Organization-Wide Default to private to restrict visibility.
C. Run a Health Check to identify vulnerabilities.
D. Download the last six months of user login data.

Answer 47

C. Run a Health Check to identify vulnerabilities.

Question 48

Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request?

A. Flow Builder
B. Workflow Rule
C. Quick Action
D. Outbound Message

Answer 48

A. Flow Builder

Question 49

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should the administrator do to identify the problem?

A. Review debug logs with the flow logging level.
B. Set up email lngs and review the send error logs,
C. Use the native debug feature in the Flow Builder.
D. View the setup audit trail and review for errors.

Answer 49

C. Use the native debug feature in the Flow Builder.

Question 50

A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object. How should an administrator provide proper access?

A. Set up Manual sharing
B. Assign a new role
C. Configure permission sets
D. Create a new profile

Answer 50

C. Configure permission sets

Question 51

Sales managers would like to know what could be implemented to surface important values. based on the stage of the opportunity. Which tool should an administrator use to meet this requirement?

A. Opportunity Processes
B. Workflow Rules
C. Path Kay Fields
D. Dynamic Forms

Answer 51

C. Path Kay Fields

Question 52

Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy?

A. Contact Hierarchy is limited to only display 3,000 contacts at one time.
B. Customizing hierarchy columns changes the Recently Viewed Contacts list view.
C. Sharing settings are ignored by contacts displayed in the Contact Hierarchy.
D. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.

Answer 52

D. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.

Question 53

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?

A. Map the lead custom field to the product’s product category field.
B. Create a workflow to update Opportunity fields based on the lead.
C. Create a custom field on the Opportunity and map the two fields.
D. Configure the product categories picklist field on the product.

Answer 53

C. Create a custom field on the Opportunity and map the two fields.

Question 54

Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement?

A. Assign Lightning pages as app default.
B. Update page layout assignments
C. Define multiple record types.
D. Create different user profiles.

Answer 54

A. Assign Lightning pages as app default.

Question 55

The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?
Choose 2 answers

A. Chatter Post
B. Email Alert
C. Field Update
D. Autolaunched Flow

Answer 55

B. Email Alert
C. Field Update

Question 56

Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement?

A. Approval Process
B. Prebuilt Macro
C. Formula Field
D. Flow Builder

Answer 56

D. Flow Builder

Question 57

An administrator creates a custom text area field on the Account object and adds it to the service team’s page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this?

A. In the Account object manager, create a custom compact layout.
B. Make the field required and move it to the top of the page.
C. From the page layout editor, drag the field to the highlights panel.
D. Create a new page layout and a new section titled highlights panel.

Answer 57

A. In the Account object manager, create a custom compact layout.

Question 58

The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited, they would like the system to automatically update the Audited Date field on the account with today’s date. Which tool should the administrator use to complete this automation?

A. Flow Builder
B. Approval Process
C. Validation Rule
D. Formula Field

Answer 58

A. Flow Builder

Question 59

Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP In 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to Interviewing. What will happen to the Chatter post in this situation?

A. The pending Chatter post will be will be paused.
B. The pending Chatter post will be canceled.
C. The pending Chatter post will be sent on the 10th of the month.
D. The pending Chatter post will be sent in 30 days.

Answer 59

D. The pending Chatter post will be sent in 30 days.

Question 60

Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers A. A user with a manager role above the agent.

A. A user with a manager above the agent
B. A user with the Manage Cases permission.
C. A user with the System Administrator profile.
D. A user with Read permission on the account

Answer 60

B. A user with the Manage Cases permission.
C. A user with the System Administrator profile.

Question 61

Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

A. Create a formula field to fill in the field for managers.
B. Configure a validation rule to meet the criteria.
C. Assign the Administrator profile to the managers.
D. Make the field required for all users.

Answer 61

B. Configure a validation rule to meet the criteria.

Question 62

Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement?
Choose 2 answers

A. Two page layouts, one record type, two pickists
B. One record type, two profiles, one piclist
C. One page layout, two record types, one picklist
D. Two permission sets, one record type, one picklist

Answer 62

A. Two page layouts, one record type, two pickists
C. One page layout, two record types, one picklist

Question 63

Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout. Which type of field should an administrator create to accomplish this?

A. Cross-object formula field
B. Standard Account field
C. Custom Account field
D. Master-detail relationship field

Answer 63

A. Cross-object formula field

Question 64

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization-wide default for Opportunity is set to Private. How should the administrator accomplish this?

A. Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule.
B. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing
C. Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts.
D. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharning rule

Answer 64

D. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule