Exam Questions 3

Question 1

An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.
What could the issue be?

A. The flow is inactive.
B.The flow url is deactivated.
C. The flow trigger is missing.
D. The flow is read only.

Answer 1

A. The flow is inactive.

Question 2

An administrator has reviewed an upcoming critical update.
How should the administrator proceed with activation of the critical update?

A. Allow the critical update to auto-activate in a sandbox.
B. Activate the critical update in production.
C. Allow the critical update to auto-activate.
D. Activate the critical update in a sandbox.

Answer 2

D. Activate the critical update in a sandbox.

Question 3

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close
Date, and Amount.
How should the administrator export this file?

A. Data Import Wizard
B. Data Export Wizard
C. Data Loader
D. Data Export Service

Answer 3

C. Data Loader

Question 4

Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?

A. Quick Action
B. Workflow Rule
C. Flow Builder
D. Outbound Message

Answer 4

C. Flow Builder

Question 5

Users at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?

A. Delete the extra components from the page.
B. Add component visibility filters to the components.
C. Remove fields trom the record details component.
D. Include more tab components with filters.

Answer 5

B. Add component visibility filters to the components.

Question 6

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to
count the number of open cases related to an account.
How should the administrator recommend automating this business process?

A. Set up a scheduled process in Process Builder.
B. Use a process to update the account when it is edited.
C. Create a workflow rule with an outbound message.
D. Configure a scheduled flow in Flow Builder.

Answer 6

D. Configure a scheduled flow in Flow Builder.

Question 7

The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report,
they want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the custom report?

A. Create a new report type with Event as the primary object and Contact as a related object.
B. Configure formula fields an Fvent to populate contact information.
C. Edit the custom Event report type and add fields relared via lookup.
D. Use a dashboard with filters to show Event and contact data as requested.

Answer 7

C. Edit the custom Event report type and add fields relared via lookup.

Question 8

The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was imported without errors even though several records had the
value of Unrated in the Rating field.
How were these records added without error?

A. The Add to All Record Types checkbox was sslected.
B. A global picklist value sat was used to populate the picklist.
C. The Restricted picklist checkbox was unchecked.
D. Field-level security was set to Visible for all profiles.

Answer 8

C. The Restricted picklist checkbox was unchecked. (S&S) Done

Question 9

What are three characteristics of a master-detail relationship?
Choose 3 answers

A. Each object can have up to five master-detail relationships,
B. Roll-up summaries are supported in master-detail relationships.
C. Permissions for the detail record are set independently of the master.
D. The owner field on the detail records is the owner of the master record.
E. The master object can be a standard or custom object.

Answer 9

B. Roll-up summaries are supported in master-detail relationships.
D. The owner field on the detail records is the owner of the master record.
E. The master object can be a standard or custom object.

Question 10

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

A. Outbound Message
B. Process Auilder
C. Flow Builder
D. Approval Process

Answer 10

C. Flow Builder

Question 11

Cloud Kicks is working on a rebrand.
In which two areas of the Salesforce mobile app can the administrator customize the branding?
Choose 2 answers

A. Header background color
B. Popups header color
C. Loading page loge
D. Record background color

Answer 11

A. Header background color
C. Loading page loge

Question 12

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the
next 90 days.
What should an administrator do to accomplish this request?

A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
B. Make a new Sales dashboard and add a component thar shows the apportunities that meet the criteria.
C. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline thar meets the requirements.
D. Create a list view on the Opportunity object and recommend users switch the view ta Kanban to edit by drag and drop.

Answer 12

D. Create a list view on the Opportunity object and recommend users switch the view ta Kanban to edit by drag and drop. (S&S)(Done)

Question 13

Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the
pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing settings?

A. Build individual dashboards for profiles that need to see the enterprise results.
B. Add a filter to the dashboard to filter the opportunities by owner role.
C. Updare the dashboard folder settings to manager for the sales reps role,
D. Create a dashboard with the running user set as someone who can see all opportunities.

Answer 13

D. Create a dashboard with the running user set as someone who can see all opportunities. (S&S)(Done)

Question 14

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to
start 3 hours earlier to cover for support.
How should an administrater solve for this issue?

A. Set temporary business hours for each time zone.
B. Allow the reps to set business hours manually.
C. Create one set of business hours per time zone.
D. Adjust the current business hours to accommodate the Eastern Time Zone.

Answer 14

C. Create one set of business hours per time zone.

Question 15

Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move
opportunities into this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

A. Assign the Administrator profile to the managers.
B. Configure a validation rule to meet the criteria.
C. Create a formula field to fill in the field for managers.
D. Make the field required for all users.

Answer 15

D. Make the field required for all users.

Question 16

An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables
for use later in the flow.
What flow element should the administrator add?

A. Assignment
B. Creare Records
C. Update Records
D. Get Records

Answer 16

D. Get Records

Question 17

An administrator at Universal Containers needs an automated way to delete records based on field values.
What automated solution should the administrator use?

A. Process Builder
B. Flow Builder
C. Workflow
D. Automation Studio

Answer 17

B. Flow Builder

Question 18

Management at Universal Containers would like to share dashboard components with their team in Chatter but currently do not have access to this capability.
How should the administrator make this functionality available to management?

A. Enable reporting snapshots.
B. Select Download Chart on the component.
C. Set View Dashboard As to the dashboard viewer.
D. Enable dashboard feed tracking.

Answer 18

D. Enable dashboard feed tracking.

Question 19

Cloud Kicks has a customer success agent going on leave and needs to change ownership en multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

A. A user with the System Administrator profile.
B. A user with Read permission on the account.
C. A user with a manager role above the agent.
D. A user with the Manage Cases permission.

Answer 19

A. A user with the System Administrator profile.
D. A user with the Manage Cases permission.

Question 20

What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers

A. Assignment and escalation rules may be affected.
B. Auto updates will be made to Visualforce references to prevent data loss.
C. Any list view based on the custom field is deleted.
D. There will be no data loss with use of a global value set.

Answer 20

A. Assignment and escalation rules may be affected.
C. Any list view based on the custom field is deleted.

Question 21

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

A. Auto-response rules, Entitlements, Queues
B. Auto-response rules, Support Processes, Escalation Rules
C. Auto-respanse rules, Queues, formulas
D. Auto-response rules, Support Processes, Entitlements

Answer 21

B. Auto-response rules, Support Processes, Escalation Rules

Question 22

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website, Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrater configure this requirement?

A. Configure one workflow rule that fires when cases are created. Add = filter for case priority. Select the appropriate email template for the rule.
B. Add three auto-response rules. Configure ane rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template tor each rule entry.
C. Create one auto-response rule, Configure three rule entry criteria and ser a filter for case priority, Select the appropriate email remplate for each mule entry.
D. Include three assignment rules that fire when cases are created, Add a filter for case priority. Select the appropriate email template for each rule.

Answer 22

C. Create one auto-response rule, Configure three rule entry criteria and ser a filter for case priority, Select the appropriate email remplate for each mule entry.

Question 23

The VP of sales at Cloud Kicks has a standard sales profile and is receiving an error message that prevents them from saving an opportunity. The administrator
attempted the same edit without receiving an error
How can the administrator troubleshoot this issue?

A. Use an appexchange product to troubleshoot.
B. Ask the user for their password so the admin can log in as the user.
C. Use ‘Login as” to log in as the user.
D. Log in as a system administrator to troubleshoot.

Answer 23

C. Use ‘Login as” to log in as the user.

Question 24

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator meet the request?

A. Flow Solutions
B. Bolt Solutions
C. Lightning Data
D. Lightning Community

Answer 24

A. Flow Solutions

Question 25

An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?

A. Use a muting permission set with a permission set group to mute selected permissions.
B. Create a new permission sat that has Delete access deselected for the objects.
C. Edit the profile for the users to remove Delete access fram the ohjecrs.
D. Create a new role that prevents Delete permissions from rolling up to the users.

Answer 25

A. Use a muting permission set with a permission set group to mute selected permissions.

Question 26

Universal Containers has a Contact Lightning record page with a component that shows LinkedIn data. The sales team would like to only show this component to those users who have the Sales User profile when they are on their mobile phones.
Which two solutions should the administrator use to fulfill this requirement?
Choose 2 answers

A. Filter the component visibility with User > Role > Name = Sales User.
B. Filter the component visibility with View = Mabile/ Tablet.
C. Filter the component visibility with User > Profile > Name = Sales User.
D. Filter the component visibility with Form Factor = Phone.

Answer 26

C. Filter the component visibility with User > Profile > Name = Sales User.
D. Filter the component visibility with Form Factor = Phone.

Question 27

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrater deliver this information?

A. Design a standard Campaign report and add the Value Won Opportunities in Campaign field.
B. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won.
C. Perform periodic data jobs to update campaign records.
D. Create a roll-up summary field on Opportunity to Campaign.

Answer 27

D. Create a roll-up summary field on Opportunity to Campaign.

Question 28

Users have noticed that when they click on a report in 2 dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers

A. The dashboard needs to be refreshed.
B. The current user does nol have access to the report folder.
C. The running dashboard user and viewer have different permissions.
D. The report needs to be refreshed.

Answer 28

A. The dashboard needs to be refreshed.
C. The running dashboard user and viewer have different permissions.

Question 29

At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task,
What should the administrator use to deliver this requirement?

A. Prebuilt Macro
B. Formula Field
C. Approval Process
D. Flow Builder

Answer 29

D. Flow Builder

Question 30

Which two objects are customizable the Stage Setup Flow?
Choose 2 answers

A. Opportunities
B. Leads
C. Campaign Members
D. Campaigns

Answer 30

A. Opportunities
B. Leads

Question 31

An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer.
Which two automation tools should the administrator use?

A. Flow Builder
B. Assignment Rule
C. Outbound Message
D. Field Update

Answer 31

A. Flow Builder

Question 32

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.
What should the administrator do to identify the problem?

A. View the setup audit trail and review for errors.
B. Use the native debug feature in the Flow Builder.
C. Review debug logs with the flow logging level.
D. Set up email logs and review the send error logs.

Answer 32

B. Use the native debug feature in the Flow Builder.

Question 33

The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

A. Map the picklist field on the Lead to the Contact.
B. Create a custom picklist field on Contact.
C. Set the picklist field to be required on the Lead object.
D. Update the picklist value with a validation rule.

Answer 33

A. Map the picklist field on the Lead to the Contact.
B. Create a custom picklist field on Contact.

Question 34

The administrator at Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted a case to the administrator indicating that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers

A. Ensure that the page layout for the user’s profile has been updated.
B. Update the arganization-wide defaults for the object.
C. Review the field level security of the field for the user profile.
D. Run the setup audit trail for the organization.

Answer 34

C. Review the field level security of the field for the user profile.
D. Run the setup audit trail for the organization.

Question 35

Which tool should an administrator use to identify and fix potential session vulnerabilities?

A. Security Health Check
B. Setup Audit Trail
C. Organization-Wide Defaults
D. Field History Tracking

Answer 35

A. Security Health Check

Question 36

Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?

A. Chatter Broadcast Group
B. Chatter Stream
C. Chatter Recommendations
D. Chatter Unlisted Group

Answer 36

A. Chatter Broadcast Group

Question 37

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

A. Case Dashboard Refreshes
B. Case Escalation Rules
C. Case Assignment Rules
D. Case Scheduled Reports

Answer 37

B. Case Escalation Rules

Question 38

The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout.
What should the administrator use to fulfill this request?

A. Component Visibility
B. Sharing Settings
C. Page Layout Assignment
D. Record Type Assignment

Answer 38

A. Component Visibility

Question 39

An administrator at Universal Containers has been asked to prevent some users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers

A. IP address restrictions are set on the profile for the org.
B. Enforce Login IP Ranges on Every Request on the profile must be selected to enforce IP restrictions.
C. Restrict U2F Security Keys on the user’s profile to enforce login hours.
D. Assign single sign-on to a permission set to allow users to log in when outside the network.

Answer 39

A. IP address restrictions are set on the profile for the org.
B. Enforce Login IP Ranges on Every Request on the profile must be selected to enforce IP restrictions.

Question 40

AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost.
How should an administrator configure this requirement?

A. Check the required checkbox on the Loss Reason field in Object Manager.
B. Configure a workflow rule to display an error if Loss Reason is blank.
C. Create a validation rule to display an error if stage is closed lost and Loss Reason is blank.
D. Select the required checkbox next ta the Loss Reason field on the page layout.

Answer 40

C. Create a validation rule to display an error if stage is closed lost and Loss Reason is blank.

Question 41

AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost.
How should an administrator configure this requirement?

A. Check the required checkbox on the Loss Reason field in Object Manager.
B. Configure a workflow rule to display an error if Loss Reason is blank.
C. Create a validation rule to display an error if stage is closed lost and Lass Reason is blank.
D. Select the required checkbox next to the Loss Reason field on the page layout.

Answer 41

D. Select the required checkbox next to the Loss Reason field on the page layout. (S&S)(Done)

Question 42

An administrator creates a custom text area field on the Account object and adds it to the service team’s page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page.
How should the administrator accomplish this?

A. From the page layout editor, drag the field to the highlights panel.
B. Make the field required and move it to the top of the page.
C. Create a new pane layout and & new section titled highlights panel.
D. In the Account object manager, create 3 custom compact layouts.

Answer 42

D. In the Account object manager, create 3 custom compact layouts.

Question 43

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?

A. Path Key Fields
B. Opportunity Processes
C. Workflow Rules
D. Dynamic Forms

Answer 43

A. Path Key Fields (S&S)(Done)

Question 44

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?

A. Create a dependency between the Product Category field and Lead Source field.
B. Create business processes and record types for each of the three product categories.
C. Create a single lead process, then create record types for each product category.
D. Create a page layout for each category and filter the [lead Source field based on category.

Answer 44

A. Create a dependency between the Product Category field and Lead Source field. (S&S)(Done)

Question 45

The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers

A. Chatter Post
B. Autolaunched Flow
C. Email Alert
D. Field Update

Answer 45

C. Email Alert
D. Field Update

Question 46

Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout.
Which type of field should an administrator create to accomplish this?

A. Custom Account field
B. Standard Account field
C. Cross-object formula field
D. Master-detail relationship field

Answer 46

C. Cross-object formula field

Question 47

Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

A. Include the action in the Salesforce Mobile Navigation menu.
B. Add the Salesforce Mobile and Lightning Experience action to the page layout.
C. Create a custom Lightning App with the action.
D. Modify compact Case page layout to include the action.

Answer 47

B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

Question 48

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as
Which tool should an administrator use to accomplish this?

A. Data Loader
B. Mass Transfer Tool
C. Data Import Wizard
D. Dataloader.io

Answer 48

B. Mass Transfer Tool

Question 49

Northern Trail Outfitters uses web-to-case to convert support requests submitted through its website into cases. The support team want to automatically send an email containing password reset instructions to the customers when the case subject contains the words forgot and password.
What two options should the administrator configure to meet this requirement?
Choose 2 answers

A. Email template
B. Password reset template
C. Email-to-case
D. Auto-response rule

Answer 49

A. Email template
D. Auto-response rule

Question 50

AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?

A. Enable account teams and show the users how to set up a default account team
B. Enable and configure standard opportunity teams with splits.
C. Propose the users manually share all their accounts with their teammates.
D. Create a queue for each team and assign account ownership to the queue.

Answer 50

A. Enable account teams and show the users how to set up a default account team

Question 51

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization-wide default for Opportunity is set to Private.
How should the administrator accomplish this?

A. Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule.
B. Add the subject matter experts to & public group and give them access to the records with a criteria-based sharing rule.
C. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
D. Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts.

Answer 51

B. Add the subject matter experts to & public group and give them access to the records with a criteria-based sharing rule.

Question 52

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

A. Configure the product categories picklist field on the product.
B. Map the lead custom field to the product’s product category field.
C. Create a custom field on the Opportunity and map the two fields.
D. Create a workflow to update Opportunity fields based on the lead.

Answer 52

C. Create a custom field on the Opportunity and map the two fields.

Question 53

Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers

A. Flow Builder
B. Approval Process
C. Validation Rule
D. Quick Action

Answer 53

A. Flow Builder
D. Quick Action

Question 54

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

A. Opportunity warnings in Kanban View
B. Set up Big Deal Alerts for the amount.
C. Key Deals component an the homepage
D. Enable Opportunity Update Reminders,

Answer 54

B. Set up Big Deal Alerts for the amount. (S&S)(Done)

Question 55

Universal Container’s administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers

A. Create two master-detail relationships on the new object.
B. Create two lookup relationships on the new object.
C. Create URL fields on a custom object.
D. Create a junction with a custom object.

Answer 55

A. Create two master-detail relationships on the new object.
D. Create a junction with a custom object.

Question 56

A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to lag in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?
Choose 2 answers

A. Reset password on the user’s record detail page.
B. Reset the password policies to allow the user to login.
C. Use the unlock button on the user’s record detail page.
D. Log in as the user to unlock the user and reset the password.

Answer 56

A. Reset password on the user’s record detail page.
C. Use the unlock button on the user’s record detail page.

Question 57

Universal Containers has two sales teams, sales team A and sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How should the administrator share records owned by sales team A with sales team B?

A. Use manual sharing
B. Criteria-based sharing
C. Hierarchical sharing
D. Owner-based sharing

Answer 57

D. Owner-based sharing

Question 58

An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers

A. Users need to get a security token from a trusted network using Reset My Security Token.
B. Users need to download and install an authenticator app on their mobile device.
C. Users need to enter a verification code from email or SMS, whichever has higher priority.
D. Users need to connect an authenticator app to their Salesforce account.

Answer 58

A. Users need to get a security token from a trusted network using Reset My Security Token.
C. Users need to enter a verification code from email or SMS, whichever has higher priority.

Question 59

Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association.
What should the administrator take into consideration regarding the Contact Hierarchy?

A. Customizing hierarchy columns changes the Recently Viewed Contacts list view.
B. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.
C. Sharing settings are ignored by contacts displayed in the Contact Hierarchy,
D. Contact Hierarchy is limited to only display 3,000 contacts at any time.

Answer 59

B. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.

Question 60

Cloud Kicks’ executives have noticed the Opportunity Expected Revenue field displays incorrect values.
How should the administrator correct this?

A. Modify the closed won value associated with the stage.
B. Update the expected revenues associated with the stage.
C. Change the probability associated with the stage.
D. Adjust the forecast category associated with the stage.

Answer 60

C. Change the probability associated with the stage. (S&S)(Done)

Question 61

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?

A. Workflow rule to create recurring tasks
B. Turn on Recurring Activities
C. Enable Creation of Recurring Tasks
D. Flow to create recurring tasks

Answer 61

C. Enable Creation of Recurring Tasks

Question 62

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified picklist?

A. The Support Process being used omits Closed as a status choice.
B. The Show Closed Statuses in Case Status Field checkbox is set to the default.
C. The Case record type is missing Closed as a picklist value,
D. The Close Case page layout must be used to dose a case.

Answer 62

C. The Case record type is missing Closed as a picklist value,

Question 63

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

A. Auto-Response Rules
B. Escalation Rules
C. Assignment Rules
D. Validation Rules

Answer 63

B. Escalation Rules

Question 64

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record.
How should an administrator ensure this requirement?

A. Create a Process Builder to set the field.
B. Define an approval process for the field.
C. Make the field universally required.

Answer 64

C. Make the field universally required.

Question 65

AW Computing would like to improve its Case Lightning record page by including:
- A filtered component to display a message in bold font when a Case is saved as a critical record type.
- A quick way to update the Account status from the Case layout.
Which two components should an administrator use to satisfy these requests?
Choose 2 answers

A. Related list
B. Rich text
C. Related record
D. Record detail

Answer 65

B. Rich text
C. Related record

Question 66

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Re-open the Case.
B. Re-assign the Case.
C. Send email notifications.
D. Change the Case Priority.

Answer 66

B. Re-assign the Case.
C. Send email notifications.