Exam Questions 2 Flashcards
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?
A. Einstein Lead Scoring
B. Einstein Opportunity Scoring
C. Einstein Search Personalization
D. Einstein Activity Capture
B. Einstein Opportunity Scoring
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help. solve the customer’s issue. What should the administrator suggest to meet these requirements?
A. Auto-Response Rules
B. Assignment Rules
C. Email Alerts
D. Knowledge Articles
A. Auto-Response Rules
Users at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?
A. Include more tab components with filters.
B. Delete the extra components from the page.
C. Add component visibility filters to components.
D. Remove fields from the records details component.
C. Add component visibility filters to components.
Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
A. Leads.
B. Opportunities.
C. Campaign Members.
D. Campaigns.
A. Leads.
B. Opportunities.
Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement?
A. Queues
B. Splits
C. Stages
D. List Views
B. Splits
Northern Trail Outfitters has a custom quick action Account that creates a new Case. How should administrator make the quick action available on the Salesforce mobile app?
A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
B. Include the action in the Salesforce Mobile Navigation menu.
C. Create a custom Lightning App with the action.
D. Modify compact Case page layout to include the action.
A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
P&C (66)(Done)
The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import?
Choose 2 answers
A. Date Import Wizard
B. Mass Delete Records
C. Weekly Data Export
D. Data Loader
B. Mass Delete Records
D. Data Loader
Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this?
A. Use a decision element and a new screen to show the proper question.
B. Use branching in the flow screen to show the proper scenario.
C. Use conditional visibility to hide the unnecessary question.
D. Use a new version of the flow for each scenario.
C. Use conditional visibility to hide the unnecessary question.
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest?
Choose 2 answers
A. Download into a Trailhead Playground.
B. Install in a sandbox.
C. Test Drive in a production org.
D. Check edition compatibility.
B. Install in a sandbox.
A. Download into a Trailhead Playground.
P&C (66)(Done)
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement?
A. Dynamic Forms
B. Path Key Fields
C. Opportunity Processes
D. Workflow Rules
B. Path Key Fields.
The administrator at Cloud Kicks has been asked to change the company’s Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this?
Choose 2 answers
A. Back-up the Shoe Style values in existing records.
B. Change the field type from a multi-select picklist field to a picklist field.
C. Reactivate the appropriate Shoe Style values after the field type changes.
D. Select the “Choose only one value” checkbox on the picklist field.
B. Change the field type from a multi-select picklist field to a picklist field.
D. Select the “Choose only one value” checkbox on the picklist field.
The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?
A. Table
B. Donut
C. Gauge
D. Stacked Bar
C. Gauge
Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy?
A. Sharing settings are Ignored by contacts displayed in the Contact Hierarchy.
B. Customizing hierarchy columns changes the Recently Viewed Contacts list view.
C. Contact Hierarchy is limited to only display 3,000 contacts at one time.
D. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.
D. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
A. Validation Rules
B. Assignment Rules
C. Escalation Rules
D. Auto-Response Rules
C. Escalation Rules
Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request?
A. Flow Builder
B. Workflow Rule
C. Quick Action
D. Outbound Message
A. Flow Builder
An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers
A. Users need to connect an authenticator app to their Salesforce account.
B. Users need to enter a verification code from email or SMS, whichever has higher priority.
C. Users need to get a security token from a trusted network using Reset My Security Token.
D. Users need to download and install an authenticator app on their mobile device.
A. Users need to connect an authenticator app to their Salesforce account.
D. Users need to download and install an authenticator app on their mobile device.
Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request?
Choose 2 answers
A. A user with the System Administrator profile.
B. A user with the Manage Cases permission.
C. A user with a manager role above the agent.
D. A user with Read permission on the account.
A. A user with the System Administrator profile.
B. A user with the Manage Cases permission.
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?
A. Home Page
B. Page Layout
C. Lightning Page
D. Component Filter
C. Lightning Page
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement?
A. Create a Process Builder to set the field.
B. Define an approval process for the field.
C. Require the field on the record type.
D. Make the field universally required.
B. Define an approval process for the field.
The administrator at Cloud Kicks deleted a custom field but realized that is it part of the lead conversion process. What should an administrator take into consideration when undeleting the field?
A. The field needs to be re-added to reports.
B. The field mapping needs to be re-mapped.
C. The field needs to be restored in the search settings.
D. The field history will remain deleted.
A. The field needs to be re-added to reports.
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization- wide default for Opportunity is set to Private. How should the administrator accomplish this?
A. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule.
B. Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule.
C. Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts.
D. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
A. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule.
The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated?
Choose 2 answers
A. Set the picklist field to be required on the Lead object.
B. Create a custom picklist field on Contact.
C. Map the picklist field on the Lead to the Contact.
D. Update the picklist value with a validation rule.
B. Create a custom picklist field on Contact.
C. Map the picklist field on the Lead to the Contact.
The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?
A. Case Queues
B. Business Hours
C. Escalation Rules
D. Assignment Rules
D. Assignment Rules
An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use?
A. Automation Studio
B. Process Bulider
C. Workflow
D. Flow Builder
D. Flow Builder
An administrator creates a custom text area field on the Account object and adds it to the service team’s page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this?
A. Create new page layout and a new section titled highlights panel.
B. Make the field required and move it to the top of the page.
C. Make the From the page layout editor, drag the field to the highlights panel.
D. In the Account object manager, create a custom compact layout.
D. In the Account object manager, create a custom compact layout.
Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This includes: Case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date. Which two changes in Setup should the administrator make?
Choose 2 answers
A. Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.
B. Edit the Related List component in the Lightning App Builder and choose Related List as the related list type.
C. Use the page layout editor to include the appropriate columns in the Cases related list.
D. Use the page layout editor to change the related list type to Enhanced List.
C. Use the page layout editor to include the appropriate columns in the Cases related list.
D. Use the page layout editor to change the related list type to Enhanced List.