Exam Objectives 902 Flashcards

Question 1

Q

1.1 Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).

Answer

A

• Features:
- 32-bit vs. 64-bit
- Aero, gadgets, user account control,
 BitLocker, shadow copy, system
 restore, ready boost, sidebar,
 compatibility mode, virtual XP
 mode, easy transfer, administrative
 tools, defender, Windows firewall,
 security center, event viewer,
 file structure and paths,
 category view vs. classic view
- Side-by-side apps, Metro UI, Pinning,
 One Drive, Windows store, multimonitor
 task bars, charms, Start Screen,
 PowerShell, Live sign in, Action Center
• Upgrade paths – differences between
 in place upgrades, compatibility
 tools, Windows upgrade OS advisor

Question 2

Q

1.2 Given a scenario, install Windows PC operating

systems using appropriate methods.

Answer

A

• Boot methods
- USB
- CD-ROM
- DVD
- PXE
- Solid state/flash drives
- Netboot
- External/hot swappable drive
- Internal hard drive (partition)
• Type of installations
- Unattended installation
- Upgrade
- Clean install
- Repair installation
- Multiboot
- Remote network installation
- Image deployment
- Recovery partition
- Refresh/restore
• Partitioning
- Dynamic
- Basic
- Primary
- Extended
- Logical
- GPT
• File system types/formatting
- exFAT
- FAT32
- NTFS
- CDFS
- NFS
- ext3, ext4
- Quick format vs. full format
• Load alternate third-party
 drivers when necessary
• Workgroup vs. domain setup
• Time/date/region/language settings
• Driver installation, software
 and windows updates
• Factory recovery partition
• Properly formatted boot drive with
 the correct partitions/format

Question 3

Q

1.3 Given a scenario, apply appropriate Microsoft command line tools.

Answer

A

• TASKKILL
• BOOTREC
• SHUTDOWN
• TASKLIST
• MD
• RD
• CD
• DEL
• FORMAT
• COPY
• XCOPY
• ROBOCOPY
• DISKPART
• SFC
• CHKDSK
• GPUPDATE
• GPRESULT
• DIR
• EXIT
• HELP
• EXPAND
• [command name] /?
• Commands available with standard
 privileges vs. administrative privileges

Question 4

Q

1.4 Given a scenario, use appropriate Microsoft operating

system features and tools.

Answer

A

• Administrative
- Computer management
- Device manager
- Local users and groups
- Local security policy
- Performance monitor
- Services
- System configuration
- Task scheduler
- Component services
- Data sources
- Print management
- Windows memory diagnostics
- Windows firewall
- Advanced security
• MSCONFIG
- General
- Boot
- Services
- Startup
- Tools
• Task Manager
- Applications
- Processes
- Performance
- Networking
- Users
• Disk management
- Drive status
- Mounting
- Initializing
- Extending partitions
- Splitting partitions
- Shrink partitions
- Assigning/changing drive letters
- Adding drives
- Adding arrays
- Storage spaces
• Other
- User State Migration tool (USMT)
- Windows Easy Transfer
- Windows Upgrade Advisor
• System utilities
- REGEDIT
- COMMAND
- SERVICES.MSC
- MMC
- MSTSC
- NOTEPAD
- EXPLORER
- MSINFO32
- DXDIAG
- DEFRAG
- System restore
- Windows Update

Question 5

Q

1.5 Given a scenario, use Windows Control Panel utilities

Answer

A

• Internet options
- Connections
- Security
- General
- Privacy
- Programs
- Advanced
• Display/display settings
- Resolution
- Color depth
- Refresh rate
• User accounts
• Folder options
- View hidden files
- Hide extensions
- General options
- View options
• System
- Performance (virtual memory)
- Remote settings
- System protection
• Windows firewall
• Power options
- Hibernate
- Power plans
- Sleep/suspend
- Standby
• Programs and features
• HomeGroup
• Devices and printers
• Sound
• Troubleshooting
• Network and Sharing Center
• Device Manager

Question 6

Q

1.6 Given a scenario, install and configure Windows networking on a client/desktop.

Answer

A

• HomeGroup vs. WorkGroup
• Domain setup
• Network shares/administrative
 shares/mapping drives
• Printer sharing vs. network
 printer mapping
• Establish networking connections
- VPN
- Dial-ups
- Wireless
- Wired
- WWAN (Cellular)
• Proxy settings
• Remote Desktop Connection
• Remote Assistance
• Home vs. work vs. public network settings
• Firewall settings
- Exceptions
- Configuration
- Enabling/disabling Windows firewall
• Configuring an alternative
 IP address in Windows
- IP addressing
- Subnet mask
- DNS
- Gateway
• Network card properties
- Half duplex/full duplex/auto
- Speed
- Wake-on-LAN
- QoS
- BIOS (on-board NIC)

Question 7

Q

1.7 Perform common preventive maintenance procedures

using the appropriate Windows OS tools.

Answer

A

• Best practices
- Scheduled backups
- Scheduled disk maintenance
- Windows updates
- Patch management
- Driver/firmware updates
- Antivirus/Anti-malware updates
• Tools
- Backup
- System restore
- Recovery image
- Disk maintenance utilities

Question 8

Q

2.1 Identify common features and functionality of

the Mac OS and Linux operating systems.

Answer

A

• Best practices
- Scheduled backups
- Scheduled disk maintenance
- System updates/App Store
- Patch management
- Driver/firmware updates
- Antivirus/anti-malware updates
• Tools
- Backup/Time Machine
- Restore/snapshot
- Image recovery
- Disk maintenance utilities
- Shell/Terminal
- Screen sharing
- Force Quit
• Features
- Multiple desktops/Mission Control
- Key Chain
- Spot Light
- iCloud
- Gestures
- Finder
- Remote Disc
- Dock
- Boot Camp
• Basic Linux commands
- ls
- grep
- cd
- shutdown
- pwd vs. passwd
- mv
- cp
- rm
- chmod
- chown
- iwconfig/ifconfig
- ps
- su/sudo
- apt-get
- vi
- dd

Question 9

Q

2.2 Given a scenario, set up and use client-side virtualization.

Answer

A

Purpose of virtual machines
Resource requirements
Emulator requirements
Security requirements
Network requirements
Hypervisor

Question 10

Q

2.3 Identify basic cloud concepts.

Answer

A

SaaS
IaaS
PaaS
Public vs. Private vs. Hybrid vs. Community
Rapid Elasticity
On-demand
Resource pooling
Measured service

Question 11

Q

2.4 Summarize the properties and purpose of services

provided by networked hosts.

Answer

A

• Server roles
- Web server
- File server
- Print server
- DHCP server
- DNS server
- Proxy server
- Mail server
- Authentication server
• Internet appliance
- UTM
- IDS
- IPS
• Legacy/embedded systems

Question 12

Q

2.5 Identify basic features of mobile operating systems

Answer

A

• Android vs. iOS vs. Windows
- Open source vs. closed
 source/vendor specific
- App source (Google Play Store,
 App Store, and Store)
- Screen orientation
 (accelerometer/gyroscope)
- Screen calibration
- GPS and geotracking
- WiFi calling
- Launcher/GUI
- Virtual assistant
- SDK/APK
- Emergency notification
- Mobile payment service

Question 13

Q

2.6 Install and configure basic mobile device network

connectivity and email.

Answer

A

• Wireless/cellular data
 network (enable/disable)
- Hotspot
- Tethering
- Airplane mode
• Bluetooth
- Enable Bluetooth
- Enable pairing
- Find device for pairing
- Enter appropriate pin code
- Test connectivity
• Corporate and ISP email configuration
- POP3
- IMAP
- Port and SSL settings
- Exchange, S/MIME
• Integrated commercial provider
 email configuration
- Google/Inbox
- Yahoo
- Outlook.com
- iCloud
• PRI updates/PRL updates/
 Baseband updates
• Radio firmware
• IMEI vs. IMSI
• VPN

Question 14

Q

2.7 Summarize methods and data related to

mobile device synchronization.

Answer

A

• Types of data to synchronize
- Contacts
- Programs
- Email
- Pictures
- Music
- Videos
- Calendar
- Bookmarks
- Documents
- Location data
- Social media data
- eBooks
• Synchronization methods
- Synchronize to the Cloud
- Synchronize to the Desktop
• Mutual authentication for
 multiple services (SSO)
• Software requirements to install
 the application on the PC
• Connection types to enable
 synchronization

Question 15

Q

3.1 Identify common security threats and vulnerabilities.

Answer

A

• Malware
- Spyware
- Viruses
- Worms
- Trojans
- Rootkits
- Ransomware
• Phishing
• Spear phishing
• Spoofing
• Social engineering
• Shoulder surfing
• Zero-day attack
• Zombie/botnet
• Brute forcing
• Dictionary attacks
• Non-compliant systems
• Violations of security best practices
• Tailgating
• Man-in-the-middle

Question 16

Q

3.2 Compare and contrast common prevention methods.

Answer

A

• Physical security
- Lock doors
- Mantrap
- Cable locks
- Securing physical documents/
 passwords/shredding
- Biometrics
- ID badges
- Key fobs
- RFID badge
- Smart card
- Tokens
- Privacy filters
- Entry control roster
• Digital security
- Antivirus/Anti-malware
- Firewalls
- User authentication/strong passwords
- Multifactor authentication
- Directory permissions
- VPN
- DLP
- Disabling ports
- Access control lists
- Smart card
- Email filtering
- Trusted/untrusted software sources
• User education/AUP
• Principle of least privilege

Question 17

Q

3.3 Compare and contrast differences of basic Windows OS security settings.

Answer

A

• User and groups
- Administrator
- Power user
- Guest
- Standard user
• NTFS vs. Share permissions
- Allow vs. deny
- Moving vs. copying folders and files
- File attributes
• Shared files and folders
- Administrative shares vs. local shares
- Permission propagation
- Inheritance
• System files and folders
• User authentication
- Single sign-on
• Run as administrator vs. standard user
• BitLocker
• BitLocker-To-Go
• EFS

Question 18

Q

3.4 Given a scenario, deploy and enforce security

best practices to secure a workstation.

Answer

A

• Password best practices
- Setting strong passwords
- Password expiration
- Changing default user
 names/passwords
- Screensaver required password
- BIOS/UEFI passwords
- Requiring passwords
• Account management
- Restricting user permissions
- Login time restrictions
- Disabling guest account
- Failed attempts lockout
- Timeout/screen lock
• Disable autorun
• Data encryption
• Patch/update management

Question 19

Q

3.5 Compare and contrast various methods for securing mobile devices.

Answer

A

• Screen locks
- Fingerprint lock
- Face lock
- Swipe lock
- Passcode lock
• Remote wipes
• Locator applications 
• Remote backup applications
• Failed login attempt restrictions
• Antivirus/anti-malware
• Patching/OS updates
• Biometric authentication
• Full device encryption
• Multifactor authentication
• Authenticator applications
• Trusted sources vs. untrusted sources
• Firewalls
• Policies and procedures
- BYOD vs. corporate owned
- Profile security requirements

Question 20

Q

3.6 Given a scenario, use appropriate data destruction

and disposal methods.

Answer

A

• Physical destruction
- Shredder
- Drill/hammer
- Electromagnetic (Degaussing)
- Incineration
- Certificate of destruction
• Recycling or repurposing best practices
- Low level format vs. standard format
- Overwrite
- Drive wipe

Question 21

Q

3.7 Given a scenario, secure SOHO wireless and wired networks.

Answer

A

• Wireless specific
- Changing default SSID
- Setting encryption
- Disabling SSID broadcast
- Antenna and access point placement
- Radio power levels
- WPS
• Change default usernames and passwords
• Enable MAC filtering
• Assign static IP addresses
• Firewall settings
• Port forwarding/mapping
• Disabling ports
• Content filtering/parental controls
• Update firmware
• Physical security

Question 22

Q

4.1 Given a scenario, troubleshoot PC operating system problems with appropriate tools.

Answer

A

Common symptoms
- Proprietary crash screens
 (BSOD/pinwheel)
- Failure to boot
- Improper shutdown
- Spontaneous shutdown/restart
- Device fails to start/detected
- Missing DLL message
- Services fails to start
- Compatibility error
- Slow system performance
- Boots to safe mode
- File fails to open
- Missing NTLDR
- Missing boot configuration data
- Missing operating system
- Missing graphical interface
- Missing GRUB/LILO
- Kernel panic
- Graphical Interface fails to load
- Multiple monitor
 misalignment/orientation
• Tools
- BIOS/UEFI
- SFC
- Logs
- System Recovery Options
- Repair disks
- Pre-installation environments
- MSCONFIG
- DEFRAG
- REGSRV32
- REGEDIT
- Event viewer
- Safe mode
- Command prompt
- Uninstall/reinstall/repair

Question 23

Q

4.2 Given a scenario, troubleshoot common PC security

issues with appropriate tools and best practices.

Answer

A

• Common symptoms
- Pop-ups
- Browser redirection
- Security alerts
- Slow performance
- Internet connectivity issues
- PC/OS lock up
- Application crash
- OS updates failures
- Rogue antivirus
- Spam
- Renamed system files
- Files disappearing
- File permission changes
- Hijacked email
 - Responses from users regarding email
 - Automated replies from
 unknown sent email
- Access denied
- Invalid certificate (trusted root CA)
• Tools
- Antivirus software
- Anti-malware software
- Recovery console
- Terminal
- System restore/Snapshot
- Pre-installation environments
- Event viewer
- Refresh/restore
- MSCONFIG/Safe boot
• Best practice procedure
 for malware removal
 1. Identify malware symptoms
 2. Quarantine infected system
 3. Disable system restore (in Windows)
 4. Remediate infected systems
 a. Update anti-malware software
 b. Scan and removal techniques (safe
 mode, pre-installation environment)
 5. Schedule scans and run updates
 6. Enable system restore and create
 restore point (in Windows)
 7. Educate end user

Question 24

Q

4.3 Given a scenario, troubleshoot common mobile OS

and application issues with appropriate tools.

Answer

A

• Common symptoms
- Dim display
- Intermittent wireless
- No wireless connectivity
- No Bluetooth connectivity
- Cannot broadcast to external monitor
- Touchscreen non-responsive
- Apps not loading
- Slow performance
- Unable to decrypt email
- Extremely short battery life
- Overheating
- Frozen system
- No sound from speakers
- Inaccurate touch screen response
- System lockout
• Tools
- Hard reset
- Soft reset
- Close running applications
- Reset to factory default
- Adjust configurations/settings
- Uninstall/reinstall apps
- Force stop

Question 25

Q

4.4 Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.

Answer

A

• Common symptoms
- Signal drop/weak signal
- Power drain
- Slow data speeds
- Unintended WiFi connection
- Unintended Bluetooth pairing
- Leaked personal files/data
- Data transmission overlimit
- Unauthorized account access
- Unauthorized root access
- Unauthorized location tracking
- Unauthorized camera/
 microphone activation
- High resource utilization
• Tools
- Anti-malware
- App scanner
- Factory reset/clean install
- Uninstall/reinstall apps
- WiFi analyzer
- Force stop
- Cell tower analyzer
- Backup/restore
 - iTunes/iCloud/Apple Configurator
 - Google Sync
 - One Drive

Question 26

Q

5.1 Given a scenario, use appropriate safety procedures.

Answer

A

• Equipment grounding
• Proper component handling and storage
- Antistatic bags
- ESD straps
- ESD mats
- Self-grounding
• Toxic waste handling
- Batteries
- Toner
- CRT
• Personal safety
- Disconnect power before repairing PC
- Remove jewelry
- Lifting techniques
- Weight limitations
- Electrical fire safety
- Cable management
- Safety goggles
- Air filter mask
• Compliance with local
 government regulations

Question 27

Q

5.2 Given a scenario with potential environmental

impacts, apply the appropriate controls.

Answer

A

• MSDS documentation for
 handling and disposal
• Temperature, humidity level
 awareness and proper ventilation
• Power surges, brownouts, blackouts
- Battery backup
- Surge suppressor
• Protection from airborne particles
- Enclosures
- Air filters/mask
• Dust and debris
- Compressed air
- Vacuums
• Compliance to local
 government regulations

Question 28

Q

5.3 Summarize the process of addressing prohibited content/activity, and explain privacy, licensing and policy concepts.

Answer

A

• Incident Response
- First response
 - Identify
 - Report through proper channels
 - Data/device preservation
- Use of documentation/
 documentation changes
- Chain of custody
 - Tracking of evidence/
 documenting process
• Licensing/DRM/EULA
- Open source vs. commercial license
- Personal license vs. enterprise licenses
• Personally Identifiable Information
• Follow corporate end-user policies
 and security best practices

Question 29

Q

5.4 Demonstrate proper communication techniques and professionalism

Answer

A

• Use proper language – avoid jargon,
 acronyms and slang when applicable
• Maintain a positive attitude/
 project confidence
• Actively listen (taking notes) and
 avoid interrupting the customer
• Be culturally sensitive
- Use appropriate professional
 titles, when applicable
• Be on time (if late contact the customer)
• Avoid distractions
- Personal calls
- Texting/social media sites
- Talking to co-workers while
 interacting with customers
- Personal interruptions
• Dealing with difficult customer or situation
- Do not argue with customers
 and/or be defensive
- Avoid dismissing customer problems
- Avoid being judgmental
- Clarify customer statements (ask
 open-ended questions to narrow the
 scope of the problem, restate the issue
 or question to verify understanding)
- Do not disclose experiences
 via social media outlets
• Set and meet expectations/timeline and
 communicate status with the customer
- Offer different repair/
 replacement options if applicable
- Provide proper documentation
 on the services provided
- Follow up with customer/user at
 a later date to verify satisfaction
• Deal appropriately with customers
 confidential and private materials
- Located on a computer,
 desktop, printer, etc

Question 30

Q

5.5 Given a scenario, explain the troubleshooting theory.

Answer

A

• Always consider corporate
 policies, procedures and impacts
 before implementing changes.
 1. Identify the problem
- Question the user and identify
 user changes to computer and
 perform backups before
 making changes
 2. Establish a theory of probable
 cause (question the obvious)
- If necessary, conduct external or
 internal research based on symptoms
 3. Test the theory to determine cause
- Once theory is confirmed, determine
 next steps to resolve problem
- If theory is not confirmed,
 re-establish new theory or escalate
 4. Establish a plan of action to resolve the
 problem and implement the solution
 5. Verify full system functionality and if
 applicable implement preventive measures
 6. Document findings, actions and outcomes

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Exam Objectives 902 Flashcards

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