Exam Objectives 902 Flashcards
1.1 Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
• Features: - 32-bit vs. 64-bit - Aero, gadgets, user account control, BitLocker, shadow copy, system restore, ready boost, sidebar, compatibility mode, virtual XP mode, easy transfer, administrative tools, defender, Windows firewall, security center, event viewer, file structure and paths, category view vs. classic view - Side-by-side apps, Metro UI, Pinning, One Drive, Windows store, multimonitor task bars, charms, Start Screen, PowerShell, Live sign in, Action Center • Upgrade paths – differences between in place upgrades, compatibility tools, Windows upgrade OS advisor
1.2 Given a scenario, install Windows PC operating
systems using appropriate methods.
• Boot methods - USB - CD-ROM - DVD - PXE - Solid state/flash drives - Netboot - External/hot swappable drive - Internal hard drive (partition) • Type of installations - Unattended installation - Upgrade - Clean install - Repair installation - Multiboot - Remote network installation - Image deployment - Recovery partition - Refresh/restore • Partitioning - Dynamic - Basic - Primary - Extended - Logical - GPT • File system types/formatting - exFAT - FAT32 - NTFS - CDFS - NFS - ext3, ext4 - Quick format vs. full format • Load alternate third-party drivers when necessary • Workgroup vs. domain setup • Time/date/region/language settings • Driver installation, software and windows updates • Factory recovery partition • Properly formatted boot drive with the correct partitions/format
1.3 Given a scenario, apply appropriate Microsoft command line tools.
• TASKKILL • BOOTREC • SHUTDOWN • TASKLIST • MD • RD • CD • DEL • FORMAT • COPY • XCOPY • ROBOCOPY • DISKPART • SFC • CHKDSK • GPUPDATE • GPRESULT • DIR • EXIT • HELP • EXPAND • [command name] /? • Commands available with standard privileges vs. administrative privileges
1.4 Given a scenario, use appropriate Microsoft operating
system features and tools.
• Administrative - Computer management - Device manager - Local users and groups - Local security policy - Performance monitor - Services - System configuration - Task scheduler - Component services - Data sources - Print management - Windows memory diagnostics - Windows firewall - Advanced security • MSCONFIG - General - Boot - Services - Startup - Tools • Task Manager - Applications - Processes - Performance - Networking - Users • Disk management - Drive status - Mounting - Initializing - Extending partitions - Splitting partitions - Shrink partitions - Assigning/changing drive letters - Adding drives - Adding arrays - Storage spaces • Other - User State Migration tool (USMT) - Windows Easy Transfer - Windows Upgrade Advisor • System utilities - REGEDIT - COMMAND - SERVICES.MSC - MMC - MSTSC - NOTEPAD - EXPLORER - MSINFO32 - DXDIAG - DEFRAG - System restore - Windows Update
1.5 Given a scenario, use Windows Control Panel utilities
• Internet options - Connections - Security - General - Privacy - Programs - Advanced • Display/display settings - Resolution - Color depth - Refresh rate • User accounts • Folder options - View hidden files - Hide extensions - General options - View options • System - Performance (virtual memory) - Remote settings - System protection • Windows firewall • Power options - Hibernate - Power plans - Sleep/suspend - Standby • Programs and features • HomeGroup • Devices and printers • Sound • Troubleshooting • Network and Sharing Center • Device Manager
1.6 Given a scenario, install and configure Windows networking on a client/desktop.
• HomeGroup vs. WorkGroup • Domain setup • Network shares/administrative shares/mapping drives • Printer sharing vs. network printer mapping • Establish networking connections - VPN - Dial-ups - Wireless - Wired - WWAN (Cellular) • Proxy settings • Remote Desktop Connection • Remote Assistance • Home vs. work vs. public network settings • Firewall settings - Exceptions - Configuration - Enabling/disabling Windows firewall • Configuring an alternative IP address in Windows - IP addressing - Subnet mask - DNS - Gateway • Network card properties - Half duplex/full duplex/auto - Speed - Wake-on-LAN - QoS - BIOS (on-board NIC)
1.7 Perform common preventive maintenance procedures
using the appropriate Windows OS tools.
• Best practices - Scheduled backups - Scheduled disk maintenance - Windows updates - Patch management - Driver/firmware updates - Antivirus/Anti-malware updates • Tools - Backup - System restore - Recovery image - Disk maintenance utilities
2.1 Identify common features and functionality of
the Mac OS and Linux operating systems.
• Best practices - Scheduled backups - Scheduled disk maintenance - System updates/App Store - Patch management - Driver/firmware updates - Antivirus/anti-malware updates • Tools - Backup/Time Machine - Restore/snapshot - Image recovery - Disk maintenance utilities - Shell/Terminal - Screen sharing - Force Quit • Features - Multiple desktops/Mission Control - Key Chain - Spot Light - iCloud - Gestures - Finder - Remote Disc - Dock - Boot Camp • Basic Linux commands - ls - grep - cd - shutdown - pwd vs. passwd - mv - cp - rm - chmod - chown - iwconfig/ifconfig - ps - su/sudo - apt-get - vi - dd
2.2 Given a scenario, set up and use client-side virtualization.
- Purpose of virtual machines
- Resource requirements
- Emulator requirements
- Security requirements
- Network requirements
- Hypervisor
2.3 Identify basic cloud concepts.
- SaaS
- IaaS
- PaaS
- Public vs. Private vs. Hybrid vs. Community
- Rapid Elasticity
- On-demand
- Resource pooling
- Measured service
2.4 Summarize the properties and purpose of services
provided by networked hosts.
• Server roles - Web server - File server - Print server - DHCP server - DNS server - Proxy server - Mail server - Authentication server • Internet appliance - UTM - IDS - IPS • Legacy/embedded systems
2.5 Identify basic features of mobile operating systems
• Android vs. iOS vs. Windows - Open source vs. closed source/vendor specific - App source (Google Play Store, App Store, and Store) - Screen orientation (accelerometer/gyroscope) - Screen calibration - GPS and geotracking - WiFi calling - Launcher/GUI - Virtual assistant - SDK/APK - Emergency notification - Mobile payment service
2.6 Install and configure basic mobile device network
connectivity and email.
• Wireless/cellular data network (enable/disable) - Hotspot - Tethering - Airplane mode • Bluetooth - Enable Bluetooth - Enable pairing - Find device for pairing - Enter appropriate pin code - Test connectivity • Corporate and ISP email configuration - POP3 - IMAP - Port and SSL settings - Exchange, S/MIME • Integrated commercial provider email configuration - Google/Inbox - Yahoo - Outlook.com - iCloud • PRI updates/PRL updates/ Baseband updates • Radio firmware • IMEI vs. IMSI • VPN
2.7 Summarize methods and data related to
mobile device synchronization.
• Types of data to synchronize - Contacts - Programs - Email - Pictures - Music - Videos - Calendar - Bookmarks - Documents - Location data - Social media data - eBooks • Synchronization methods - Synchronize to the Cloud - Synchronize to the Desktop • Mutual authentication for multiple services (SSO) • Software requirements to install the application on the PC • Connection types to enable synchronization
3.1 Identify common security threats and vulnerabilities.
• Malware - Spyware - Viruses - Worms - Trojans - Rootkits - Ransomware • Phishing • Spear phishing • Spoofing • Social engineering • Shoulder surfing • Zero-day attack • Zombie/botnet • Brute forcing • Dictionary attacks • Non-compliant systems • Violations of security best practices • Tailgating • Man-in-the-middle
3.2 Compare and contrast common prevention methods.
• Physical security - Lock doors - Mantrap - Cable locks - Securing physical documents/ passwords/shredding - Biometrics - ID badges - Key fobs - RFID badge - Smart card - Tokens - Privacy filters - Entry control roster • Digital security - Antivirus/Anti-malware - Firewalls - User authentication/strong passwords - Multifactor authentication - Directory permissions - VPN - DLP - Disabling ports - Access control lists - Smart card - Email filtering - Trusted/untrusted software sources • User education/AUP • Principle of least privilege
3.3 Compare and contrast differences of basic Windows OS security settings.
• User and groups - Administrator - Power user - Guest - Standard user • NTFS vs. Share permissions - Allow vs. deny - Moving vs. copying folders and files - File attributes • Shared files and folders - Administrative shares vs. local shares - Permission propagation - Inheritance • System files and folders • User authentication - Single sign-on • Run as administrator vs. standard user • BitLocker • BitLocker-To-Go • EFS
3.4 Given a scenario, deploy and enforce security
best practices to secure a workstation.
• Password best practices - Setting strong passwords - Password expiration - Changing default user names/passwords - Screensaver required password - BIOS/UEFI passwords - Requiring passwords • Account management - Restricting user permissions - Login time restrictions - Disabling guest account - Failed attempts lockout - Timeout/screen lock • Disable autorun • Data encryption • Patch/update management
3.5 Compare and contrast various methods for securing mobile devices.
• Screen locks - Fingerprint lock - Face lock - Swipe lock - Passcode lock • Remote wipes • Locator applications • Remote backup applications • Failed login attempt restrictions • Antivirus/anti-malware • Patching/OS updates • Biometric authentication • Full device encryption • Multifactor authentication • Authenticator applications • Trusted sources vs. untrusted sources • Firewalls • Policies and procedures - BYOD vs. corporate owned - Profile security requirements
3.6 Given a scenario, use appropriate data destruction
and disposal methods.
• Physical destruction - Shredder - Drill/hammer - Electromagnetic (Degaussing) - Incineration - Certificate of destruction • Recycling or repurposing best practices - Low level format vs. standard format - Overwrite - Drive wipe
3.7 Given a scenario, secure SOHO wireless and wired networks.
• Wireless specific - Changing default SSID - Setting encryption - Disabling SSID broadcast - Antenna and access point placement - Radio power levels - WPS • Change default usernames and passwords • Enable MAC filtering • Assign static IP addresses • Firewall settings • Port forwarding/mapping • Disabling ports • Content filtering/parental controls • Update firmware • Physical security
4.1 Given a scenario, troubleshoot PC operating system problems with appropriate tools.
Common symptoms - Proprietary crash screens (BSOD/pinwheel) - Failure to boot - Improper shutdown - Spontaneous shutdown/restart - Device fails to start/detected - Missing DLL message - Services fails to start - Compatibility error - Slow system performance - Boots to safe mode - File fails to open - Missing NTLDR - Missing boot configuration data - Missing operating system - Missing graphical interface - Missing GRUB/LILO - Kernel panic - Graphical Interface fails to load - Multiple monitor misalignment/orientation • Tools - BIOS/UEFI - SFC - Logs - System Recovery Options - Repair disks - Pre-installation environments - MSCONFIG - DEFRAG - REGSRV32 - REGEDIT - Event viewer - Safe mode - Command prompt - Uninstall/reinstall/repair
4.2 Given a scenario, troubleshoot common PC security
issues with appropriate tools and best practices.
• Common symptoms - Pop-ups - Browser redirection - Security alerts - Slow performance - Internet connectivity issues - PC/OS lock up - Application crash - OS updates failures - Rogue antivirus - Spam - Renamed system files - Files disappearing - File permission changes - Hijacked email - Responses from users regarding email - Automated replies from unknown sent email - Access denied - Invalid certificate (trusted root CA) • Tools - Antivirus software - Anti-malware software - Recovery console - Terminal - System restore/Snapshot - Pre-installation environments - Event viewer - Refresh/restore - MSCONFIG/Safe boot • Best practice procedure for malware removal 1. Identify malware symptoms 2. Quarantine infected system 3. Disable system restore (in Windows) 4. Remediate infected systems a. Update anti-malware software b. Scan and removal techniques (safe mode, pre-installation environment) 5. Schedule scans and run updates 6. Enable system restore and create restore point (in Windows) 7. Educate end user
4.3 Given a scenario, troubleshoot common mobile OS
and application issues with appropriate tools.
• Common symptoms - Dim display - Intermittent wireless - No wireless connectivity - No Bluetooth connectivity - Cannot broadcast to external monitor - Touchscreen non-responsive - Apps not loading - Slow performance - Unable to decrypt email - Extremely short battery life - Overheating - Frozen system - No sound from speakers - Inaccurate touch screen response - System lockout • Tools - Hard reset - Soft reset - Close running applications - Reset to factory default - Adjust configurations/settings - Uninstall/reinstall apps - Force stop