Exam Objectives 901 Flashcards
1
Q
The exam objectives are split into 4 categories, what are they?
A
- 0 Hardware
- 0 Networking
- 0 Mobile Devices
- 0 Hardware and Network Troubleshooting
2
Q
Objective 1.1 Given a scenario configure settings and use BIOS/UEFI tools on a PC. List the knowledge needed to complete this objective.
A
Firmware upgrades/flash BIOS BIOS component information -RAM -Hard drive -Optical Drive -Cpu BIOS configurations -boot sequence -enabling and disabling devices -date and time -clock speeds -virtualization support - BIOS security Built in Diagnostics Monitoring - Temp monitoring - Fan speeds - Intrusion detection notification - Voltage - Clock - Bus speed
3
Q
1.2 Explain the importance of motherboard
components, their purpose and properties
A
• Sizes - ATX - Micro-ATX - Mini-ITX - ITX • Expansion slots - PCI - PCI-X - PCIe - miniPCI • RAM slots • CPU sockets • Chipsets - Northbridge - Southbridge • CMOS battery • Power connections and types • Fan connectors • Front/top panel connectors - USB - Audio - Power button - Power light - Drive activity lights • Bus speeds • Reset button
4
Q
1.3 Compare and contrast various RAM types and their features
A
• Types - DDR - DDR2 - DDR3 - SODIMM - DIMM - Parity vs. non-parity - ECC vs. non-ECC - RAM configurations - Single channel vs. dual channel vs. triple channel - Single sided vs. double sided - Buffered vs. unbuffered • RAM compatibility
5
Q
1.4 Install and configure PC expansion cards.
A
- Sound cards
- Video cards
- Network cards
- USB cards
- Firewire cards
- Thunderbolt cards
- Storage cards
- Modem cards
- Wireless/cellular cards
- TV tuner cards
- Video capture cards
- Riser cards
6
Q
1.5 Install and configure storage devices and use appropriate media
A
• Optical drives - CD-ROM/CD-RW - DVD-ROM/DVD-RW/DVD-RW DL - Blu-ray - BD-R - BD-RE • Magnetic hard disk drives - 5400 rpm - 7200 rpm - 10,000 rpm • Hot swappable drives • Solid state/flash drives - Compact flash - SD - MicroSD - MiniSD - xD - SSD - Hybrid - eMMC • RAID types - 0 - 1 - 5 - 10 • Tape drive • Media capacity - CD - CD-RW - DVD-RW - DVD - Blu-ray - Tape - DVD DL
7
Q
1.6 Install various types of CPUs and apply the appropriate cooling methods.
A
• Socket types - Intel: 775, 1155, 1156, 1366, 1150, 2011 - AMD: AM3, AM3+, FM1, FM2, FM2+ • Characteristics - Speeds - Cores - Cache size/type - Hyperthreading - Virtualization support - Architecture (32-bit vs. 64-bit) - Integrated GPU - Disable execute bit • Cooling - Heat sink - Fans - Thermal paste - Liquid-based - Fanless/passive
8
Q
1.7 Compare and contrast various PC connection interfaces,
their characteristics and purpose.
A
• Physical connections - USB 1.1 vs. 2.0 vs. 3.0 - Connector types: A, B, mini, micro - Firewire 400 vs. Firewire 800 - SATA1 vs. SATA2 vs. SATA3, eSATA - Other connector types - VGA - HDMI - DVI - Audio - Analog - Digital (Optical connector) - RJ-45 - RJ-11 - Thunderbolt • Wireless connections - Bluetooth - RF - IR - NFC • Characteristics - Analog - Digital - Distance limitations - Data transfer speeds - Quality - Frequencies
9
Q
1.8 Install a power supply based on given specifications.
A
• Connector types and their voltages - SATA - Molex - 4/8-pin 12v - PCIe 6/8-pin - 20-pin - 24-pin • Specifications - Wattage - Dual rail - Size - Number of connectors - ATX - MicroATX - Dual voltage options
10
Q
1.9 Given a scenario, select the appropriate components for a custom PC configuration to meet customer specifications or needs.
A
• Graphic/CAD/CAM design workstation - Multicore processor - High-end video - Maximum RAM • Audio/video editing workstation - Specialized audio and video card - Large fast hard drive - Dual monitors • Virtualization workstation - Maximum RAM and CPU cores • Gaming PC - Multicore processor - High-end video/specialized GPU - High-definition sound card - High-end cooling • Home theater PC - Surround sound audio - HDMI output - HTPC compact form factor - TV tuner • Standard thick client - Desktop applications - Meets recommended requirements for selected OS • Thin client - Basic applications - Meets minimum requirements for selected OS - Network connectivity • Home server PC - Media streaming - File sharing - Print sharing - Gigabit NIC - RAID array
11
Q
1.10 Compare and contrast types of display devices and their features.
A
Types - LCD - TN vs. IPS - Fluorescent vs. LED backlighting - Plasma - Projector - OLED • Refresh/frame rates • Resolution • Native resolution • Brightness/lumens • Analog vs. digital • Privacy/antiglare filters • Multiple displays • Aspect ratios - 16:9 - 16:10 - 4:3
12
Q
1.11 Identify common PC connector types and associated cables.
A
Display connector types - DVI-D - DVI-I - DVI-A - DisplayPort - RCA - HD15 (i.e., DE15 or DB15) - BNC - miniHDMI - miniDin-6 • Display cable types - HDMI - DVI - VGA - Component - Composite - Coaxial • Device cables and connectors - SATA - eSATA - USB - Firewire (IEEE1394) - PS/2 - Audio • Adapters and convertors - DVI to HDMI - USB A to USB B - USB to Ethernet - DVI to VGA - Thunderbolt to DVI - PS/2 to USB - HDMI to VGA
13
Q
1.12 Install and configure common peripheral devices
A
• Input devices - Mouse - Keyboard - Scanner - Barcode reader - Biometric devices - Game pads - Joysticks - Digitizer - Motion sensor - Touch pads - Smart card readers - Digital cameras - Microphone - Webcam - Camcorder • Output devices - Printers - Speakers - Display devices • Input & output devices - Touch screen - KVM - Smart TV - Set-top Box - MIDI-enabled devices
14
Q
1.13 Install SOHO multifunction device/printers
and configure appropriate settings.
A
• Use appropriate drivers for a given operating system - Configuration settings - Duplex - Collate - Orientation - Quality • Device sharing - Wired - USB - Serial - Ethernet - Wireless - Bluetooth - 802.11 (a/b/g/n/ac) - Infrastructure vs. ad hoc - Integrated print server (hardware) - Cloud printing/remote printing • Public/shared devices - Sharing local/networked device via operating system settings - TCP/Bonjour/AirPrint - Data privacy - User authentication on the device - Hard drive caching
15
Q
1.14 Compare and contrast differences between the various print technologies and the associated imaging process.
A
• Laser - Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexing assembly - Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaning • Inkjet - Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belt - Calibration • Thermal - Feed assembly, heating element - Special thermal paper • Impact - Print head, ribbon, tractor feed - Impact paper • Virtual - Print to file - Print to PDF - Print to XPS - Print to image
16
Q
1.15 Given a scenario, perform appropriate printer maintenance.
A
• Laser - Replacing toner, applying maintenance kit, calibration, cleaning • Thermal - Replace paper, clean heating element, remove debris • Impact - Replace ribbon, replace print head, replace paper • Inkjet - Clean heads, replace cartridges, calibration, clear jams
17
Q
2.1 Identify the various types of network cables and connectors.
A
• Fiber - Connectors: SC, ST and LC • Twisted Pair - Connectors: RJ-11, RJ-45 - Wiring standards: T568A, T568B • Coaxial - Connectors: BNC, F-connector
18
Q
2.2 Compare and contrast the characteristics of connectors and cabling
A
• Fiber - Types (single-mode vs. multi-mode) - Speed and transmission limitations • Twisted pair - Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, CAT6e, CAT7, plenum, PVC - Speed and transmission limitations - Splitters and effects on signal quality • Coaxial - Types: RG-6, RG-59 - Speed and transmission limitations - Splitters and effects on signal quality
19
Q
2.3 Explain the properties and characteristics of TCP/IP.
A
- IPv4 vs. IPv6
- Public vs. private vs. APIPA/link local
- Static vs. dynamic
- Client-side DNS settings
- Client-side DHCP
- Subnet mask vs. CIDR
- Gateway
20
Q
2.4 Explain common TCP and UDP ports, protocols and their purpose
A
Ports - 21 – FTP - 22 – SSH - 23 – TELNET - 25 – SMTP - 53 – DNS - 80 – HTTP - 110 – POP3 - 143 – IMAP - 443 – HTTPS - 3389 – RDP - 137-139 – NetBIOS/NetBT - 445 – SMB/CIFS - 427 – SLP - 548 – AFP • Protocols - DHCP - DNS - LDAP - SNMP - SMB - CIFS - SSH - AFP • TCP vs. UDP
21
Q
2.5 Compare and contrast various WiFi networking
standards and encryption types.
A
• Standards - 802.11 (a/b/g/n/ac) - Speeds, distances and frequencies • Encryption types - WEP, WPA, WPA2, TKIP, AES
22
Q
2.6 Given a scenario, install and configure SOHO wireless
wired router and apply appropriate settings.
A
- Channels
- Port forwarding, port triggering
- DHCP (on/off)
- DMZ
- NAT/DNAT
- Basic QoS
- Firmware
- UPnP
23
Q
2.7 Compare and contrast Internet connection types,
network types and their features.
A
• Internet connection types - Cable - DSL - Dial-up - Fiber - Satellite - ISDN - Cellular - Tethering - Mobile hotspot - Line-of-sight wireless Internet service • Network Types - LAN - WAN - PAN - MAN
24
Q
2.8 Compare and contrast network architecture
devices, their functions and features.
A
- Hub
- Switch
- Router
- Access point
- Bridge
- Modem
- Firewall
- Patch panel
- Repeaters/extenders
- Ethernet over Power
- Power over Ethernet injector
25
Q
2.9 Given a scenario, use appropriate networking tools.
A
- Crimper
- Cable stripper
- Multimeter
- Tone generator and probe
- Cable tester
- Loopback plug
- Punchdown tool
- WiFi analyzer
26
Q
3.1 Install and configure laptop hardware and components.
A
• Expansion options - Expresscard /34 - Expresscard /54 - SODIMM - Flash - Ports/Adapters - Thunderbolt - DisplayPort - USB to RJ-45 dongle - USB to WiFi dongle - USB to Bluetooth - USB Optical Drive • Hardware/device replacement - Keyboard - Hard drive - SSD vs. hybrid vs. magnetic disk - 1.8in vs. 2.5in - Memory - Smart card reader - Optical drive - Wireless card - Mini-PCIe - Screen - DC jack - Battery - Touchpad - Plastics/frames - Speaker - System board - CPU
27
Q
3.2 Explain the function of components within the display of a laptop.
A
• Types - LCD - TN vs. IPS - Fluorescent vs. LED backlighting - OLED • WiFi antenna connector/placement • Webcam • Microphone • Inverter • Digitizer
28
Q
3.3 Given a scenario, use appropriate laptop features.
A
• Special function keys - Dual displays - Wireless (on/off) - Cellular (on/off) - Volume settings - Screen brightness - Bluetooth (on/off) - Keyboard backlight - Touch pad (on/off) - Screen orientation - Media options (fast forward/rewind) - GPS (on/off) - Airplane mode • Docking station • Physical laptop lock and cable lock • Rotating/removable screens
29
Q
3.4 Explain the characteristics of various types of other mobile devices.
A
• Tablets • Smartphones • Wearable technology devices - Smart watches - Fitness monitors - Glasses and headsets • Phablets • e-Readers • Smart camera • GPS
30
Q
3.5 Compare and contrast accessories and ports of other mobile devices.
A
• Connection types - NFC - Proprietary vendor-specific ports (communication/power) - MicroUSB/miniUSB - Lightning - Bluetooth - IR - Hotspot/tethering • Accessories - Headsets - Speakers - Game pads - Docking stations - Extra battery packs/battery chargers - Protective covers/water proofing - Credit card readers - Memory/MicroSD
31
Q
4.1 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
A
• Common symptoms - Unexpected shutdowns - System lockups - POST code beeps - Blank screen on bootup - BIOS time and settings resets - Attempts to boot to incorrect device - Continuous reboots - No power - Overheating - Loud noise - Intermittent device failure - Fans spin – no power to other devices - Indicator lights - Smoke - Burning smell - Proprietary crash screens (BSOD/pin wheel) - Distended capacitors • Tools - Multimeter - Power supply tester - Loopback plugs - POST card/USB
32
Q
4.2 Given a scenario, troubleshoot hard drives and
RAID arrays with appropriate tools.
A
• Common symptoms - Read/write failure - Slow performance - Loud clicking noise - Failure to boot - Drive not recognized - OS not found - RAID not found - RAID stops working - Proprietary crash screens (BSOD/pin wheel) - S.M.A.R.T. errors • Tools - Screwdriver - External enclosures - CHKDSK - FORMAT - File recovery software - Bootrec - Diskpart - Defragmentation tool
33
Q
4.3 Given a scenario, troubleshoot common video,
projector and display issues.
A
• Common symptoms
- VGA mode
- No image on screen
- Overheat shutdown
- Dead pixels
- Artifacts
- Color patterns incorrect
- Dim image
- Flickering image
- Distorted image
- Distorted geometry
- Burn-in
- Oversized images and icons
34
Q
4.4 Given a scenario, troubleshoot wired and wireless
networks with appropriate tools.
A
• Common symptoms - No connectivity - APIPA/link local address - Limited connectivity - Local connectivity - Intermittent connectivity - IP conflict - Slow transfer speeds - Low RF signal - SSID not found • Hardware tools - Cable tester - Loopback plug - Punchdown tools - Tone generator and probe - Wire strippers - Crimper - Wireless locator • Command line tools - PING - IPCONFIG/IFCONFIG - TRACERT - NETSTAT - NBTSTAT - NET - NETDOM - NSLOOKUP
35
Q
4.5 Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
A
Common symptoms - No display - Dim display - Flickering display - Sticking keys - Intermittent wireless - Battery not charging - Ghost cursor/pointer drift - No power - Num lock indicator lights - No wireless connectivity - No Bluetooth connectivity - Cannot display to external monitor - Touchscreen non-responsive - Apps not loading - Slow performance - Unable to decrypt email - Extremely short battery life - Overheating - Frozen system - No sound from speakers - GPS not functioning - Swollen battery • Disassembling processes for proper re-assembly - Document and label cable and screw locations - Organize parts - Refer to manufacturer resources - Use appropriate hand tools
36
Q
4.6 Given a scenario, troubleshoot printers with appropriate tools.
A
• Common symptoms - Streaks - Faded prints - Ghost images - Toner not fused to the paper - Creased paper - Paper not feeding - Paper jam - No connectivity - Garbled characters on paper - Vertical lines on page - Backed up print queue - Low memory errors - Access denied - Printer will not print - Color prints in wrong print color - Unable to install printer - Error codes - Printing blank pages - No image on printer display • Tools - Maintenance kit - Toner vacuum - Compressed air - Printer spooler
