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PMP Study > Exam Content Outline > Flashcards

Exam Content Outline Flashcards

1
Q

Domain 1 Task 1: Manage conflict
Questions on team conflict management

A
  • Select a solution which ‘involves’ people in the solution and use tools which are ‘inclusive’ and not ‘exclusive’. To answer exam question, think about the options
  • is this choice which includes them participating to find solution!
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2
Q

Domain 1 Task 2: Lead a Team

A

Issues on Project
Problems/issues where the team has good inputs and can solve it, let the team solve it.
Problem which are administrative belonging to organization, Proj.M. should solve it
When there is conflict between customer and team members, let them talk to each other, find the source of conflict and resolve it

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3
Q

Domain 1 Task 3: Support Team Performance

A
  • check team’s performance against something measurable (key performance indicators)
  • Support team, teach them, coach them
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4
Q

Domain 1 Task 4: Empower team members and stakeholders

A
  • organize team around their strengths
  • give the team decision-making authority
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5
Q

Domain 1 Task 5: Ensure team members adequately trained

A
  • determine required competencies and elements of training
  • allocate resources for training
  • Measure training outcome.
    EXAM QUESTION: some kind of problem in team where they are not happy with some tool, or they don’t have the adequate knowledge/skill..
    ANSWER: They should be given training
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6
Q

Domain 1 Task 6: Build a Team

A
  • Appraise stakeholder skills. Check team members skills.
  • resources required for the project.
  • continuously assess team, refresh team skills
  • Maintain team. DO NOT CHANGE TEAM ON AGILE PROJECT. Transfer knowledge to others.
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7
Q

Domain 1 Task 7: Address and remove impediments, obstacles, and blockers for the team

A
  • Determine/identify critical impediments, obstacles and blockers for the team
  • Prioritize them
  • use network to implement solutions to remove them
  • Re-assess continually to ensure they are being addressed
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8
Q

Domain 1 Task 8: Negotiate project agreements

A
  • Analyse the bounds (upper & lower limits) for negotiating an agreement
  • Know priorities and objectives
  • Verify objectives of the agreement are met
  • Have a good negotiating strategy
  • Should be fair for both parties
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9
Q

Domain 1 Task 9: Collaborate with Stakeholders

A
  • Know how stakeholders want to be engaged
  • Optimize alignment between stakeholder needs, expectations and project objectives
  • Build trust and influence stakeholders to meet objectives
  • EXAM- use inclusive tools and include people for collaboration
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10
Q

Domain 1 Task 10: Build shared understanding

A
  • breakdown situations to identify root cause of misunderstanding. Eliminate assumptions
  • survey all parties to reach consensus
  • support outcomes of all parties
  • investigate potential misunderstandings.
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11
Q

Domain 1 Task 11: Engage and support virtual teams

A
  • Know needs of virtual team (e.g. language, culture, geography, etc)
  • Investigate alternatives (colocation, communication tools) for more engagement
  • Continually evaluate effectiveness of virtual team engagement
  • Virtual colocation - when the meeting is always on and people have cameras on
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12
Q

Domain 1 Task 12: Define team ground rules

A
  • basic rules, turn off phones, no foul language, no racism
  • communicate organization principles with team and external stakeholders
  • adhere to ground rules
  • violations will be punished
    EXAM: take violation of ground rules seriously.
  • Defined ground rules early.
  • Defined by team
  • Stored in team charter
  • everybody agrees
  • should be implemented and followed
  • violation can lead to termination.
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13
Q

Domain 1 Task 13: Mentor relevant stakeholders

A
  • Allocate time for mentoring (not just for PM tasks, it could also be personal. This helps build trust and get along with you)
  • Don’t mentor on a topic you don’t know, find the right person to mentor for that issue
  • Recognize and act of mentoring opportunities
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14
Q

Domain 1 Task 14: Promote team performance through emotional intelligence

A
  • assess behaviors through use of personality indicators
  • Analyze personality indicators and adjust to emotional needs of stakeholders
    EXAM: Stakeholder was not happy
    Answer: Adjust emotional intelligence and adjust way you communicate to make stakeholder happy.
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15
Q

Domain 2 Task 1: Execute project with the urgency required to deliver business value

A
  • Look for opportunities to break down work into smaller increments (also for exam) - try to deliver value and get feedback incrementally
  • Examine the business value throughout the project
  • support team to find minimum viable product by breaking down tasks. MVPs give faster and more feedback
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16
Q

Domain 2 Task 2: Manage communication

A
  • analyze communication needs
  • communication methods, channel frequency, level of detail
  • communicate info and updates effectively
  • confirm communication is understood
17
Q

Domain 2 Task 3: Assess and Address

A
  • Determine risk management options (you should know how to respond to every type of risk)
  • Iteratively assess and prioritze risks
18
Q

Domain 2 Task 4: Stakeholder Engagement

A
  • Analyze stakeholder (power interest grids, influence, impact)
  • Categorize stakeholders
  • ENGAGE STAKEHOLDERS (VV.IMP)
  • Develop, execute and validate a strategy for stakeholder engagement
19
Q

Domain 2 Task 5: Plan and manage budget and resources

A
  • Estimate budget based on project scope and lessons learned from past projects (bottom-up judgement or asking experts)
  • Anticipate future budget challenges (plan for contingency reserves if necessary)
  • Monitor budget variations and work with governance process to adjust as necessary. Run EVM formulae to check how off-budget you are
  • plan and manage resources
20
Q

Domain 2 Task 6: Plan and manage schedule

A
  • Estimate project task (milestones, dependencies, story points)
  • Use benchmark and historic data
  • prepare schedule based on methodology and measure progress
  • Modify schedule as needed
  • coordinate with other projects and other operations (to get resources)
21
Q

Domain 2 Task 7: Plan and manage quality of products/deliverables

A
  • Determine quality standard required for the deliverables (get them from stakeholders, senior management etc.)
  • Recommend improvement measures in case of quality gaps (quality assurance is “manage quality”)
  • Continually survey project deliverable quality (control quality)
  • work with team and stakeholders to improve quality.. use inclusive methods
22
Q

Domain 2 Task 8: Plan and manage scope

A
  • determine and prioritize requirements
  • break down scope (WBS, backlog)
  • Monitor and validate scope.
    Validate Scope: Traditional :: Sprint review meeting: Agile
23
Q

Domain 2 Task 9: Integrate project planning activities

A
  • Consolidate project/phase plans (integrate individual planning activities like scope, budget, requirements etc.)
  • Assess dependencies, gaps etc. in the integrated plan to ensure continued business value
  • Collect and analyze date to make informed decisions (the more accurate your data, the better are your decisions)
  • Determine critical information requirements
24
Q

Domain 2 Task 10: Manage Project Changes

A

IMPORTANT TOPIC FOR EXAM (10+ questions)
Anticipate and embrace change
Determine Strategy (depending on traditional or agile)
Execute change management according to strategy

EXAM Tips:
Never deny change!!
Bring people in to approve the change. Inclusion.

25
Q

Domain 2 Task 11: Plan and manage procurement

A
  • Define resource requirements and needs ( do we need something from outside or can it be done inhouse)
  • Communicate resource requirements to potential sellers
  • Manage suppliers/contracts (fixed price, time & material etc.) - expect exam question on contracts and when to use what (also in agile)
  • plan and manage procurement strategy (how to select and manage suppliers)
  • develop a delivery solution
26
Q

Domain 2 Task 12: Manage project artifacts (generally a project document)

A
  • Determine the requirements (what when where who) are managing the project artifacts
  • Validate the project info. Keep info up to date
  • Continuously assess the effectiveness of project artifacts.
27
Q

Domain 2 Task 14: Establish project governance structures

A
  • determine appropriate governance for project
  • define escalation path and thresholds
28
Q

Domain 2 Task 13: Determine appropriate project methodology/methods and practices

A
  • Assess project needs, complexity, and magnitude
  • Recommend project execution strategy (e.g. contracting, finance)
  • Recommend project methodology (i.e. predictive, agile, hybrid)
  • Use iterative, incremental practices throughout the project life cycle (e.g. lessons learned, stakeholder engagement, risk etc.)
  • EXAM - in a question if you feel more customer feedback would have solved the problem, then the answer is to use incremental method)
29
Q

Domain 2 Task 16: Ensure knowledge transfer for project continuity

A
  • discuss project responsibilities within team
  • outline expectations for working environment
  • confirm approach for knowledge transfer
30
Q

Domain 3 Task 1: Plan and manage project compliance

A
  • confirm project compliance requirements (security, health)
  • classify compliance categories (health, finance, etc)
  • Determine threats to compliance
  • Analyze the consequence of non-compliance (warning, fine, termination, jail)
  • Determine necessary approach and action to address compliance needs
  • Measure the extent to which the project is in compliance

COMPLIANCE IS MANDATORY!!

31
Q

Domain 3 Task 2: Evaluate and deliver project benefits and value

A
  • Investigate that benefits are identified
  • Document agreement on ownership
  • verify measurement system to track benefits
  • Evaluate delivery options to demonstrate value
  • keep showing stakeholders what value we are gaining
32
Q

Domain 2 Task 15: Manage project issues

A

Diff between risk and issue : if risk takes places (particularly negative risk), it becomes an issue
- Recognize when a risk becomes an issue
- Attack the issue with the optimal action to achieve project success
- Collaborate with team/stakeholders to solve the issue. Inclusion! (imp for exam)

33
Q

Domain 3 Task 3: Evaluate and address external business environment change for impact on scope

A
  • survey changes to external business environment (regulations, technology, geopolitical market)
  • Access and prioritize impact on project scope/backlog
  • recommend options for scope/backlog changes
  • continuously review external business environment for impacts on project scope
34
Q

Domain 2 Task 17: Plan and manage project/phase closure or transitions

A
  • Determine criteria to successfully close the project
  • Validate readiness for transition (e.g. to operations team or next phase)
  • Conclude activities to close out project or phase (lessons learned, retrospectives etc.)
  • Every project has to be formally closed!
35
Q

Domain 3 Task 4: Support organizational change

A
  • Access organizational change
  • evaluate impact of organizational change to project and determine required actions
  • evaluate impact of the project to the organization and determine required actions

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