Exam 3: Chapter 7: Life situations: Interpersonal Flashcards

1
Q

________ behavior: expressing yourself, satisfying own needs, but not at the expense of others.

A

Assertive

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2
Q

___-_______ behavior: giving up wishes and needs in order to satisfy others.

A

Non-assertive

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3
Q

________ behavior: seeking to dominate others and meet own needs at the expense of others.

A

Aggressive

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4
Q

Assertiveness Theory

  • Assertion theory: premise that everyone has certain _____ rights.
  • What are your basic rights?
A

basic

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5
Q

Your Basic Rights

  1. To say no and not feel guilty.
  2. To change your mind about anything.
  3. To take your time to form a response to a comment or question.
  4. To ask for assistance with instructions or directions.
  5. To ask for what you want.
  6. To experience and express your feelings.
  7. To feel positive about yourself under any conditions.
  8. To make mistakes without feeling embarrassed or guilty.
  9. To own your own opinions and convictions.
  10. To protest unfair treatment or criticism.
  11. To be recognized for your significant achievements and contributions.
A

Yuh.

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6
Q

Nonverbal Assertiveness

*Nonverbal assertiveness: ____ language consistent with ______ assertiveness.

A

body

verbal

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7
Q

____ form: A formula for verbally expressing assertiveness consisting of a description of the situation, expression of feelings, specification of preferred change, and consequences of whether or not a change is made.

A

DESC form

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8
Q

Verbal Assertiveness

*Verbal assertiveness: ____ formula divided into four parts.

1) Describe situation – “when you don’t…”
2) Express feelings – “I feel or it makes me feel”
3) Specify change – “I prefer”, “I want”, or “I am”
4) Consequences of the outcome – have a plan for the outcome regardless of change or not.

A

DESC

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9
Q

What You Can Do to Become More Assertive

  • Learn to say “__!”
  • Learn to use “I” statements.
  • Use ___ contact.
  • Use assertive ____ language.
  • Practice peaceful disagreement.
  • Respond, rather than react.
  • Avoid _________.
A

NO

eye

body

manipulation

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10
Q

Conflict Resolution Techniques

1) Active ________: repeat the other person’s words/feelings (paraphrasing).
- Identifies awareness of another’s position.

2) Identify your ______: state thoughts and feelings about the situation.

3) Explore ________ solutions: brainstorming.
- List solutions
- Evaluate
- Come to agreement

A

listening

position

alternative

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11
Q

Types of Communication

*Nonverbal communication (e.g., body _______)

  • Verbal communication
  • Plan time to talk without _________.
  • Listen and paraphrase.
  • Begin with a point of ________.
A

posture

distractions
agreement

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12
Q

Types of Communication

  • Verbal communication (cont.)
    1) Use “and,” not “___”.

2) Use “_” statements.
3) Avoid “___” questions.

A

1) not “but”
2) “I” statements
3) why

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13
Q

Time Management Techniques

  • Assess how you spend ____.
  • 15 min intervals recommended, table 7.1.
  • Identify areas of _____, use a contract/reward system.
  • Set _____ (short term to long term)
  • Daily, weekly, monthly, yearly, long-term.
  • To do lists (if no sense of direction, no plan to get there).
  • Prioritize (ABC lists)
  • Focus on goals/activities most important to top _____, others 2nd.
  • Create a _______
  • Include time for stress management

*Maximize your rewards

A

time
waste

goals

goals

schedule

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14
Q
  • Time management experts say that we get 80% of our rewards from only 20% of our activities.
  • Conversely, we get only 20% of our rewards from 80% of the time we spend.
  • This tells us we need to focus more on the activities from which we will reap the most ______, then move on to other activities later.
A

benefit

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15
Q

Time Management Techniques (cont.)

  • Say “no”
  • Refer to ABC’s. must meet priority, even if you want to say yes.
  • -A,B,C list: a time management technique in which tasks are prioritized.
  • Delegate
  • Distribute _________ to others that do not need you present.
  • Evaluate tasks once
  • Mail, email, forms, documents, questionnaires etc.

*Use the circular file – (toss it in the trash).

  • Limit _________
  • Minimize distractions, phone, internet.
  • Invest time initially
  • So pressed for time that you cannot plan time management?
A

responsibility

interruptions

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16
Q

Social Support

  • Belonging, being accepted, loved, or needed
  • Three types of social support
  • _______ support (e.g., money, car)
  • ________ support (e.g., care and concern)
  • _________ support (e.g., advice)
A

Tangible
Emotional
Informational

17
Q

Social Support

  • Social support may help manage stress in two ways:
    1) Direct _____ Theory
  • Helps prevent stressors from occurring.

2) Stress _______ Theory
- Buffers the effects of stressors

*Lack of social support may be related to poor quality of life, poor health, or illness

A

Effect

Buffering