Exam 3; Ch. 23 Flashcards
1
Q
effective communication is a
A
bedrock principle of quality care.
communication is frequent, accurate, timely, complete, and ambiguous.
2
Q
Shared Mental Model; team functioning requires
A
effective team work to ensure patient safety.
3
Q
Value of a shared mental model
A
including pt centered, community oriented, relationship focused, common language.
4
Q
TeamSTEPPS
A
stresses the importance to develop a mental shared model
5
Q
collegiality
A
work environment to provide high quality patient care.
6
Q
DESC used by TeamSTEPPS
A
Describe the problem
Express your concern
Specify a curse of action
C obtain consensus
