Exam 2 / Ch. 5

Question 1

Therapeutic Communications

Answer 1

Dynamic interactive process entered into by healthcare providers, purpose to achieve identified health related goals.

Question 2

Active Listening

Answer 2

Clarification, restatement/paraphrasing, reflect, silence, touch, and reflection.

Question 3

Meta communications

Answer 3

Describe all factors that influence how the message is perceived (verbal and non Verbal)

Question 4

Verbal meaning

Answer 4

Culture and styles

Question 5

Professional Conversations

Answer 5

Directed toward therapeutic outcomes, they have rules and boundaries

Question 6

Core of pt-cen communications , components

Answer 6

Empathy, Respect, Boundaries

Question 7

therapeutic mode of communication.

Answer 7

Goal directed communication to promote client health and well being; open ended questions promote conversation.

Question 8

open-ended questions

Answer 8

require more than a yes or no answer.
words usually begin with “what” or “how” ex; Can you tell me what brought you in today?

Question 9

focused questions

Answer 9

require more than a yes or no answer but place limitations.
When did your stomach pain begin?

Question 10

Closed ended questions

Answer 10

single answers, can be answered by yes or a no.
ex; have you had a meal today?

Question 11

Active listening

Answer 11

1. clarification
2. paraphrasing
3. summarize
4. silence
5. reflection

Question 12

Negative listening response

Answer 12

1. false reassurance
2. giving advice
3. false inferences (jumping into conclusions)
4. moralizing (abortion is wrong)
5. Value judgments.

Question 13

feedback

Answer 13

a message a nurse gives to the pt in response to a question, verbal message, or observed behavior.

Question 14

other comm therapeutic skills

Answer 14

metaphors, reframing, humor, confirm response, and feedback (provides pt with information)