Exam 2/ Ch. 6

Question 1

paralanguage

Answer 1

verbal message, expressed through tone of voice, inflection, and sighing

Question 1

Style Factors

Answer 1

tone, pitch, and frequency

Question 2

kinesics

Answer 2

referred to as body language.

Question 3

convergence

Answer 3

adjust one’s speech to conversation to facilitate interaction, increase acceptance, trust and rapport.

Question 4

choice of distinctly different style is knows as

Answer 4

divergence

Question 5

Interpersonal competence

Answer 5

develops as you come to understand the complex cognitive, behavioral, and cultural factors that influence communication.

Question 6

Social cognitive competency

Answer 6

is the ability to interpret message content within interactions from the PVO of the each client.
(you recognize how pt organizes information)

Question 7

Message competency

Answer 7

ability to use language and nonverbal behaviors strategically in the intervention phase of the nursing process to achieve goals of the interaction.
(influence pt to adapt)

Question 8

haptics

Answer 8

refers to the therapeutic use of touch to provide comfort, reassurance.

Question 9

style factors that affect communication

Answer 9

responsiveness, role relationships of the participants, types of responses and context of the relationships, and level of involvement in the relationship.