Exam 3 Flashcards
Explain these:
Team task roles
Team Building Roles
Individualistic Roles
Team Task Roles
-behaviors that facilitate the accomplishment of a goal
Team Building Roles
-behaviors that improve the “social climiate”
Individualistic Roles
-behaviors that benefit individual at EXPENSE of team
Disjunctive Tasks vs Conjunctive Tasks
Disjunctive Tasks
- best solution to complete task is known
- member with best ability/influence completes the task
Conjunctive Tasks
-task where the team performance has depends on its “weakest link”
EX: sequential interdependence
Value in diversity problem-solving approach
Similarity-attraction approach
Surface-level diversity
Deeper-level diversity
Value in diversity problem-solving approach
-says diversity is good bc wider range of knowledge/perspectives to solve problems
Similarity-attraction approach
-says people are more attracted to those like themselves
Surface-level diversity
- diversity that you can see
- age, sex, religion
Deeper-level Diversity
- diversity that is not easy to see
- diversity of thought
Having more people in a team is good for ___ but not good for ___
Good for Project Teams
Bad for Production Tasks
What is the number of people in a team when people are most satisfied with its size?
4-5
Task Interdependence is has a ___ relationship with Team Performance
Moderately Positive
What is the relationship between Task Interdependence and Team Productivity with these:
Competitive-Based Rewards
Cooperative-Based Rewards
Competitive-Based Rewards
-task interdependence inversely correlated with Team Productivity
Cooperative-Based Rewards
-Task Interdependence directly correlated with Team Productivity
What type of gain was created in the SpongeBob movie clip?
Process Gain
Explain these parts of “Process Loss”:
Motivational Loss
Coordination Loss
Coordination Loss
- loss on time/energy when planning activities bc you are not performing
- Production Blocking (when you have to wait on someone to finish before you can start)
Motivational Loss
- loss in productivity because you aren’t working as hard
- Social Loafing (members exert less effort because they are on a team)
Brainstorming vs Nominal Group Technique
Brainstorming
-traditional face-to-face
Nominal Group Technique
- makes people write down ideas of their own
- DECREASES social loafing/production blocking
Boundary Spanning - Taskwork Process
activities with individuals/groups that are NOT in your group
Ambassador Activities
Task Coordinator activities
Scout Activities
Ambassador Activities
- speaking up for your team
- persuading others to support your team
- obtain important resources for your team
Task Coordinator activities
-communicating with ppl outside your team to do tasks with your team
Scout Activities
- scouting the competition
- obtain information about technology/marketplace
Taskwork Processes vs Teamwork Processes
Taskwork Processes
-actually doing the task
Teamwork Processes
- all the interpersonal behaviors associated with accomplishing a task
- transitional, action, and interpersonal processes
Relationship Conflict vs Task Conflict - Teamwork Processes
Relationship Conflict
- disagreement on personal values/preferences
- always bad
Task Conflict
- disagreement about the team task
- CAN be GOOD
What is a takeaway from “The Breakup” movie clip?
woman was more conscientious than the man
-man didn’t help with the dinner
Explain these 3 things about Neuroticism:
Negative Affectivity
Differential Exposure
Differential Reactivity
Negative Affectivity
-tendency to present anxiousness, nervousness, annoyance
Differential Exposure
-tendency to appraise “day-to-day” situations as stressful
Differential Reactivity
-says neurotic people are less likely to believe they can cope with the stressors they experience
Do Neurotic people hold more of an Interal or External locus of control
External Locus
Myers Briggs - Sensing vs Intution
Sensing
-preferring clear/concrete facts or data
Intuition
-preferring hunches/speculation
Myers Briggs - Thinking vs Feeling
Thinking
-approach decisions with logic
Feeling
-approach decisions by thinking about how it will make the other person feel
Myers Briggs - Judging vs Perceiving
Judging
-approach tasks by setting goals and planning
Perceiving
-approach tasks by having flexibility/spontaneity
Explain what the RAISEC model thinks about personality
Thinks interests can be summarized by 6 different personality types
Takeaway from the “Gung Ho” movie clip?
- Japanese company with American boss
- HIGH in power distance
What is Ethnocentrism
propensity to view your own culture as RIGHT and other cultures as WRONG
According to the Project GLOBE (Global Leadership and Organizational Behavior Effectiveness), what is the United States?
Anglo Cluster
Deductive Reasoning vs Inductive Reasoning
Deductive Reasoning
-general to specific
-uses general rules/principles to arrive at a concept
EX: “All men are mortal, Jack is a man, therefore Jack is mortal”
Inductive Reasoning
-specific to general
EX: The coin I pulled from the bag is a penny. That coin is a penny. A third coin from the bag is a penny. Therefore, all the coins in the bag are pennies.
EX: processing specific types of evidence and figuring out how they are related
Emotional Intelligence - Other awareness
Ability to recognize emotions in other people
People with a high cognitive ability tend to be better at ___
learning and decision-making
What are the 4 important things for a Mission Statement Development
Focus
Realistic
Meaningfulness
Challenge
What type of communication channel do members prefer?
Decentralized
*All channel is most decentralized
Which types of channel are the most decentralized and most centralized?
Wheel (most centralized)
All Channel (most decentralized)
What is Groupthink?
-is bad
behaviors that support conformity to a group at the expense of the group
What are the 3 factors that influence whether or not a team can make Effective Decisions
Informity
-do people know their responsibilities
Staff Validity
-do they make recommendations to leader
Hierarchy Sensitivity
-does leader listen to them?
___ facilitate the team being able to function and perform more effectively as an intact unit
Team process training
___ facilitate the development of team processes related to the goal setting, interpersonal relations, problem solving, and role clarification
Team Building
Takeaway from Ocean’s Eleven movie clip?
- sequential interdependence
- team was specialized talent
- ppl chose for how good they were at what they did
___ involves activities that foster a sense of emotional balance and unity
Affect Management
Explain the 3 Teamwork Processes
TRANSITIONAL (focus on future work)
- Mission Analysis
- Strategy formulation
- Goal Specification (match goals with mission statement)
ACTION (important as task is being accomplished)
- Monitoring progress towards goals
- Systems Monitoring (keep track that everybody is doing what they are supposed to)
- Helping Behavior
- Coordination (synchronizing a team in way that makes them work effectively)
Interpersonal Processes
- Motivating and Confidence Building
- affect management
- Conflict Management
- relationship conflict
- task conflict
What are some techniques that can be used to lower the resistance to change?
- encourage participation in the change
- provide good communication and education about change
- allow time for your workers to adapt
- make only NECESSARY change
What is Force-Field Analysis?
-basically pros and cons of a decision
EX: forces for and against closing down a plant
___ formally dictates how jobs and tasks are divided and coordinated between individuals and groups within the company
Organizational Structure
___ is a drawing that represents every job in the organization and the formal reporting relationships between those jobs
Organizational Chart
Formalization
- many specific rules and procedures
- standardized behaviors
-used to deliver a standardized service or product
___ is the process of creating, selecting, or changing the structure of an organization
Organizational Design
Simple Structure Functional Structure Multi-divisional structures Geographic structures Matrix Structures
Simple Structure
-most common because most organizations are small
Functional Structure
-employees grouped by what jobs they perform
Multi-divisional Structure
- groups employees into divisions around products, geographic regions, clients
- bureaucratic
Geographic Structures
-employees grouped by location company does business in
Matrix Structures
- complex
- combines 2 structures into 1
Integrity Tests vs Clear Purpose Tests
Clear Purpose Tests
-ask people about attitudes towards dishonesty
Integrity Tests
-ask people if they would steal
Veiled purpose tests
- ask people about themselves
- try to characterize a thief and identify them
Speed and flexibility of closure
being able to pick out a pattern quickly in presence of distracting information
People who are high on ___ tend to be high on reasoning, quantitative, spatial, and perceptual abilities
Verbal Abilities
True or False: Emotional Intelligence is a better determinant of job performance for people with low cognitive abilities
True
