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MGMT 363 > Exam 3 > Flashcards

Exam 3 Flashcards

1
Q

Explain these:

Team task roles
Team Building Roles
Individualistic Roles

A

Team Task Roles
-behaviors that facilitate the accomplishment of a goal

Team Building Roles
-behaviors that improve the “social climiate”

Individualistic Roles
-behaviors that benefit individual at EXPENSE of team

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2
Q

Disjunctive Tasks vs Conjunctive Tasks

A

Disjunctive Tasks

  • best solution to complete task is known
  • member with best ability/influence completes the task

Conjunctive Tasks
-task where the team performance has depends on its “weakest link”
EX: sequential interdependence

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3
Q

Value in diversity problem-solving approach
Similarity-attraction approach
Surface-level diversity
Deeper-level diversity

A

Value in diversity problem-solving approach
-says diversity is good bc wider range of knowledge/perspectives to solve problems

Similarity-attraction approach
-says people are more attracted to those like themselves

Surface-level diversity

  • diversity that you can see
  • age, sex, religion

Deeper-level Diversity

  • diversity that is not easy to see
  • diversity of thought
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4
Q

Having more people in a team is good for ___ but not good for ___

A

Good for Project Teams

Bad for Production Tasks

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5
Q

What is the number of people in a team when people are most satisfied with its size?

A

4-5

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6
Q

Task Interdependence is has a ___ relationship with Team Performance

A

Moderately Positive

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7
Q

What is the relationship between Task Interdependence and Team Productivity with these:

Competitive-Based Rewards
Cooperative-Based Rewards

A

Competitive-Based Rewards
-task interdependence inversely correlated with Team Productivity

Cooperative-Based Rewards
-Task Interdependence directly correlated with Team Productivity

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8
Q

What type of gain was created in the SpongeBob movie clip?

A

Process Gain

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9
Q

Explain these parts of “Process Loss”:

Motivational Loss
Coordination Loss

A

Coordination Loss

  • loss on time/energy when planning activities bc you are not performing
  • Production Blocking (when you have to wait on someone to finish before you can start)

Motivational Loss

  • loss in productivity because you aren’t working as hard
  • Social Loafing (members exert less effort because they are on a team)
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10
Q

Brainstorming vs Nominal Group Technique

A

Brainstorming
-traditional face-to-face

Nominal Group Technique

  • makes people write down ideas of their own
  • DECREASES social loafing/production blocking
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11
Q

Boundary Spanning - Taskwork Process

A

activities with individuals/groups that are NOT in your group

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12
Q

Ambassador Activities
Task Coordinator activities
Scout Activities

A

Ambassador Activities

  • speaking up for your team
  • persuading others to support your team
  • obtain important resources for your team

Task Coordinator activities
-communicating with ppl outside your team to do tasks with your team

Scout Activities

  • scouting the competition
  • obtain information about technology/marketplace
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13
Q

Taskwork Processes vs Teamwork Processes

A

Taskwork Processes
-actually doing the task

Teamwork Processes

  • all the interpersonal behaviors associated with accomplishing a task
  • transitional, action, and interpersonal processes
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14
Q

Relationship Conflict vs Task Conflict - Teamwork Processes

A

Relationship Conflict

  • disagreement on personal values/preferences
  • always bad

Task Conflict

  • disagreement about the team task
  • CAN be GOOD
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15
Q

What is a takeaway from “The Breakup” movie clip?

A

woman was more conscientious than the man

-man didn’t help with the dinner

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16
Q

Explain these 3 things about Neuroticism:

Negative Affectivity
Differential Exposure
Differential Reactivity

A

Negative Affectivity
-tendency to present anxiousness, nervousness, annoyance

Differential Exposure
-tendency to appraise “day-to-day” situations as stressful

Differential Reactivity
-says neurotic people are less likely to believe they can cope with the stressors they experience

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17
Q

Do Neurotic people hold more of an Interal or External locus of control

A

External Locus

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18
Q

Myers Briggs - Sensing vs Intution

A

Sensing
-preferring clear/concrete facts or data

Intuition
-preferring hunches/speculation

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19
Q

Myers Briggs - Thinking vs Feeling

A

Thinking
-approach decisions with logic

Feeling
-approach decisions by thinking about how it will make the other person feel

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20
Q

Myers Briggs - Judging vs Perceiving

A

Judging
-approach tasks by setting goals and planning

Perceiving
-approach tasks by having flexibility/spontaneity

21
Q

Explain what the RAISEC model thinks about personality

A

Thinks interests can be summarized by 6 different personality types

22
Q

Takeaway from the “Gung Ho” movie clip?

A
  • Japanese company with American boss

- HIGH in power distance

23
Q

What is Ethnocentrism

A

propensity to view your own culture as RIGHT and other cultures as WRONG

24
Q

According to the Project GLOBE (Global Leadership and Organizational Behavior Effectiveness), what is the United States?

A

Anglo Cluster

25
Q

Deductive Reasoning vs Inductive Reasoning

A

Deductive Reasoning
-general to specific
-uses general rules/principles to arrive at a concept
EX: “All men are mortal, Jack is a man, therefore Jack is mortal”

Inductive Reasoning
-specific to general
EX: The coin I pulled from the bag is a penny. That coin is a penny. A third coin from the bag is a penny. Therefore, all the coins in the bag are pennies.
EX: processing specific types of evidence and figuring out how they are related

26
Q

Emotional Intelligence - Other awareness

A

Ability to recognize emotions in other people

27
Q

People with a high cognitive ability tend to be better at ___

A

learning and decision-making

28
Q

What are the 4 important things for a Mission Statement Development

A

Focus

Realistic

Meaningfulness

Challenge

29
Q

What type of communication channel do members prefer?

A

Decentralized

*All channel is most decentralized

30
Q

Which types of channel are the most decentralized and most centralized?

A

Wheel (most centralized)

All Channel (most decentralized)

31
Q

What is Groupthink?

A

-is bad

behaviors that support conformity to a group at the expense of the group

32
Q

What are the 3 factors that influence whether or not a team can make Effective Decisions

A

Informity
-do people know their responsibilities

Staff Validity
-do they make recommendations to leader

Hierarchy Sensitivity
-does leader listen to them?

33
Q

___ facilitate the team being able to function and perform more effectively as an intact unit

A

Team process training

34
Q

___ facilitate the development of team processes related to the goal setting, interpersonal relations, problem solving, and role clarification

A

Team Building

35
Q

Takeaway from Ocean’s Eleven movie clip?

A
  • sequential interdependence
  • team was specialized talent
  • ppl chose for how good they were at what they did
36
Q

___ involves activities that foster a sense of emotional balance and unity

A

Affect Management

37
Q

Explain the 3 Teamwork Processes

A

TRANSITIONAL (focus on future work)

  • Mission Analysis
  • Strategy formulation
  • Goal Specification (match goals with mission statement)

ACTION (important as task is being accomplished)

  • Monitoring progress towards goals
  • Systems Monitoring (keep track that everybody is doing what they are supposed to)
  • Helping Behavior
  • Coordination (synchronizing a team in way that makes them work effectively)

Interpersonal Processes

  • Motivating and Confidence Building
    • affect management
  • Conflict Management
    • relationship conflict
    • task conflict
38
Q

What are some techniques that can be used to lower the resistance to change?

A
  • encourage participation in the change
  • provide good communication and education about change
  • allow time for your workers to adapt
  • make only NECESSARY change
39
Q

What is Force-Field Analysis?

A

-basically pros and cons of a decision

EX: forces for and against closing down a plant

40
Q

___ formally dictates how jobs and tasks are divided and coordinated between individuals and groups within the company

A

Organizational Structure

41
Q

___ is a drawing that represents every job in the organization and the formal reporting relationships between those jobs

A

Organizational Chart

42
Q

Formalization

A
  • many specific rules and procedures
  • standardized behaviors

-used to deliver a standardized service or product

43
Q

___ is the process of creating, selecting, or changing the structure of an organization

A

Organizational Design

44
Q 
Simple Structure
Functional Structure
Multi-divisional structures
Geographic structures
Matrix Structures
A

Simple Structure
-most common because most organizations are small

Functional Structure
-employees grouped by what jobs they perform

Multi-divisional Structure

  • groups employees into divisions around products, geographic regions, clients
  • bureaucratic

Geographic Structures
-employees grouped by location company does business in

Matrix Structures

  • complex
  • combines 2 structures into 1
45
Q

Integrity Tests vs Clear Purpose Tests

A

Clear Purpose Tests
-ask people about attitudes towards dishonesty

Integrity Tests
-ask people if they would steal

Veiled purpose tests

  • ask people about themselves
  • try to characterize a thief and identify them
46
Q

Speed and flexibility of closure

A

being able to pick out a pattern quickly in presence of distracting information

47
Q

People who are high on ___ tend to be high on reasoning, quantitative, spatial, and perceptual abilities

A

Verbal Abilities

48
Q

True or False: Emotional Intelligence is a better determinant of job performance for people with low cognitive abilities

A

True

MGMT 363 (4 decks)

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