Exam 1 Flashcards
What takes the theories and principles of OB and explores them further and more specifically?
Human Resource Management
What does Strategic Management focus on?
- product characteristics
- industry characteristics
that MAKE an ORganiZATION successful
What are 6 things that make up Organizational Behaviors?
Industrial and Organizational psychology
Social Psychology
Economics
Scientific management
-scientific approach to studying OB
Human relation movement
-humanistic approach (thoughts, feelings, etc.)
Theory X and Theory Y
-“X managers think people don’t want to work”
-“Y managers share the power, and think people DO want to work”
What is the rule of 1/8th?
- half of companies believe there’s a connection between people and profits
- half of THOSE companies make comprehensive changes to try to fix this (most just make ONE change)
- half of THOSE companies exist long enough to make a difference
What is the name of the argument that supports OB? Explain it.
Resource-based View
-are the things improved upon by OB making a firm better
- financial revenue
- physical resources (buildings, tech, etc.)
- goodwill
- knowledge/wisdom or decision-making/culture
What are the 4 ways we know “HOW” Organizational Behaviors (OB) works?
Method of Experience Method of Authority -belief because some respected entity/official says so Method of Intuition -"sounds about right" Method of Science
What are the 3 ways to be a Good Performer at your Job?
Task Performance
Citizenship Behavior
-may/may not be rewarded
Counterproductive Behavior
3 aspects of Task Performance?
Routine task performance
-everyday tasks that come w/doing job
Adaptive Task Performance
-how do you respond to the unpredictable
Creative Task Performance
- developing new useful ideas
- innovation
Job Analysis? What is ONET?
- looks at behaviors associated with good task performance
- tasks frequency of having to do task into effect
Occupational Informational Network O*NET
- government website that lists important behaviors for task performance needed by job
- used by lazy employers who don’t know the needs of their own job
2 types of Citizenship Behaviors?
Interpersonal
- Helping (assist co-workers)
- Courtesy (keep co-workers informed on relevant matter)
- Sportsmanship
Organizational
- Voice (speaking up and making suggestions)
- Civic Virtue (go to all extra-curricular events and like them)
- Boosterism (talk about how much you like your company outside of work, defend its honor)
What are the 3 ways to do Performance Management?
Management by Objectives - MBOs
-increase sales by 35%
Behavior Anchored Rating Scales (BARS)
-look at how well you are doing in the behaviors associated with task performance
360 degree feedback
- collected info from supervisor and everyone around employee who sees their job performance
- EX: students rating Professor Wesson at end of semester
What does the Social Influence Model have to say about organizational commitment?
If your friend leaves your job, then you are more likely to leave the company in the future
What does the Erosion Model have to say about Organizational Commitment?
- if a person doesn’t have a lot of bonds with people at a company
- then they are MOST likely to quit
Which type of commitment has “passive form of loyalty” amongst its employees?
Affective
Continuance
Normative
Continuance
Describe these in terms of Job Commitment and Job Performance
stars
lone wolves
apathetics
citizens
stars
-high in both
lone wolves
-high in job performance, low in job commitment
apathetics
-low in both
citizens
- low in job performance
- high in job commitment
