Exam 1 Part 4 Flashcards
Group of staff assembled to construct relatively simple fixes that improve work processes without going through the whole PI process and without the need to involve other departments
Rapid Improvement Team
Term used to describe an entity or activity that involves a single healthcare department, service area, or discipline
Functional Team
Term used to describe an entity or activity that involves more then one healthcare department, service area, or discipline
Cross Functional Team
PI team should consist of ____ or ____ people
8 or 10
Organization-wide or team-based Should answer the following questions: What process is to be improved? For whom is the process performed? What products does the process produce? What is not working with the current process? How well must the process function?
Sample Mission Statement:
Evaluate hospital laboratory services for patients with regard to safety issues, error-reduction processes, and delivery of services while maintaining 94 percent compliance with these services.
Mission Statement
A description of the ideal end-state
A description of the way the process should function
Sample Vision Statement:
Safe and timely laboratory services are provided 98 percent of the time.
Vision Statement
Ground rules are basic expectations for team members and include a discussion of: Attendance Time management Participation Communication Decision-making Documentation Room arrangements Clean up
Importance of ground rules
Gather all viewpoints and consider each
Inclusive Problem-solving
Get a result as quickly as possible
Exclusive Problem-solving
