Exam 1 Part 3

Question 1

The foundations of care giving including:
Buildings
Equipment
Professional staff
Appropriate policies

Answer 1

Systems

Question 2

Interrelated activities in healthcare organizations, which promote effective and safe patient outcomes across services and disciplines within an integrated environment.

Answer 2

Processes

Question 3

The final results of care, treatment, and services in terms of the patient’s expectations, needs, and quality of life, which may be positive and appropriate or negative and diminishing

Answer 3

Outcomes

Question 4

What are the three continuous monitoring encounter types that should be under special emphasis?

Answer 4

High or Low Volume
High Risk
Problem Prone

Question 5

The Organization Identifies Its Performance Measures

Answer 5

Step 1 of Continuous Monitoring

Question 6

The Organization Identifies the Customers for Each Monitored Process

Answer 6

Step 2 of Continuous Monitoring

Question 7

Customers’ Actual Requirements Are Identified

Answer 7

Step 3 of Continuous Monitoring

Question 8

Are Our End Products Actually Meeting Customer Requirements?

Answer 8

Step 4 of Continuous Monitoring

Question 9

Focuses on a process that leads to a certain outcome

Example: Administration of preop antibiotics based on best practices

Answer 9

Process measure

Question 10

Indicates the result of the performance of a function or process

Example: Reduction of infections based on pre op antibiotic use

Answer 10

Outcome measure

Question 11

Significant injury to or the death of a patient or employee through avoidable causes

Answer 11

Sentinel event

Question 12

What organization defines sentinel events and oversees reporting of these events?

Answer 12

Joint commission

Question 13

Who is the receiver of the organization’s outcome or end product?

Answer 13

Internal customers and External customers

Question 14

Individuals within the organization or department who receive products or services from an organizational unit or department

Answer 14

Internal customers

Question 15

Individuals from outside the organization or department who receive products or services from within the organization

Answer 15

External customers

Question 16

_________ used to organize and prioritize ideas after the initial brainstorming session. (Sticky Note Method)

Answer 16

Affinity diagram

Question 17

________ gives each member of the team an opportunity to select the most important ideas from the affinity diagram.

Answer 17

Nominal group technique