Exam 1 Part 2

Question 1

QA means _________

Answer 1

Quality assurance

Question 2

TQM means _________

Answer 2

Total quality management

Question 3

QI means _________

Answer 3

Quality improvement

Question 4

CQI means __________

Answer 4

Continuous quality improvement

Question 5

QM means __________

Answer 5

Quality management

Question 6

PI means __________

Answer 6

Performance improvement

Question 7

Cyclical process with leads to ongoing improvement

Answer 7

Deming’s PDCA Cycle

Question 8

PDCA stands for _______

• Over time, leads to an increase in Quality

Answer 8

Plan Do Check Act

Question 9

The definition “a gauge used to assess the performance of a process or function of any organization” is ________

Answer 9

Performance measure

Question 10

A _____________ identifies the numerator and denominator as well as the population measured.

Answer 10

good performance measure

Question 11

A healthcare’s structure, product or service, process, or outcome that does not meet its customer’s expectations and therefore could be improved.

Answer 11

Opportunity for Improvement

Question 12

____________ is comparing your organization’s performance to that of similar organizations or your own internal historical data

Answer 12

Benchmarking

Question 13

Set a benchmark for each performance measure then analyze data collection results
• Teams may be formed to improve results as needed
• Continuous monitoring is KEY to identify performance problems

Answer 13

Benchmarking duties

Question 14

Within the organization wide PI process who over sees Performance Improvement?

Answer 14

Leadership group

Question 15

• View systems as interdependent and connected rather than individual parts
• Sees interrelatedness as a whole and looks for patterns rather than snapshots of organizational activities and processes
• Each department within the hospital effects care in their unique way but when they work together, desired outcomes can be accomplished

Answer 15

Systems Thinking

Question 16

• Uses statistics for measuring variation in a process with the intent of producing error-free results
• Refers to the standard deviation used in descriptive statistics to determine how much an event or observation varies from the estimated average of the population sample
• Terms CTQ and CTP

Answer 16

Six Sigma

Question 17

What does CTQ stand for?

Answer 17

Critical to Quality

Question 18

What does CTP stand for?

Answer 18

Critical to Process

Question 19

Improve value while eliminating waste.

Answer 19

Lean

Question 20

Steamline processes in:

Overproduction
Wasting time
Waste of stock on hand
Waste of movement
Waste of defective 
Waste in transportation 
Waste in processing

Answer 20

Lean

Question 21

Duplicate tests

Answer 21

Overproduction

Question 22

Long wait times

Answer 22

Wasting time

Question 23

Outdated or unused medications

Answer 23

Waste of stock on hand

Question 24

Time spent walking from one location to the next

Answer 24

Waste of movement

Question 25

Documenting wrong information on a patients chart

Answer 25

Waste of defective

Question 26

Moving patients unnecessarily

Answer 26

Waste in transportation

Question 27

Duplicate or redundant capture of information

Answer 27

Waste in processing

Question 28

Combination of Lean and Six Sigma Elimination of waste from Lean Improving accuracy from Six Sigma Creates processes that have both speed and accuracy

Answer 28

Lean Six Sigma

Question 29

Learning to manage the unexpected Could occur when employees are hurried or overloaded. For example, mistakes and errors occur because of employees mindlessness and distraction

Answer 29

High Reliability Organizations (HROs)