Exam 1 Part 2 Flashcards
QA means _________
Quality assurance
TQM means _________
Total quality management
QI means _________
Quality improvement
CQI means __________
Continuous quality improvement
QM means __________
Quality management
PI means __________
Performance improvement
Cyclical process with leads to ongoing improvement
Deming’s PDCA Cycle
PDCA stands for _______
- Over time, leads to an increase in Quality
Plan Do Check Act
The definition “a gauge used to assess the performance of a process or function of any organization” is ________
Performance measure
A _____________ identifies the numerator and denominator as well as the population measured.
good performance measure
A healthcare’s structure, product or service, process, or outcome that does not meet its customer’s expectations and therefore could be improved.
Opportunity for Improvement
____________ is comparing your organization’s performance to that of similar organizations or your own internal historical data
Benchmarking
Set a benchmark for each performance measure then analyze data collection results
• Teams may be formed to improve results as needed
• Continuous monitoring is KEY to identify performance problems
Benchmarking duties
Within the organization wide PI process who over sees Performance Improvement?
Leadership group
- View systems as interdependent and connected rather than individual parts
- Sees interrelatedness as a whole and looks for patterns rather than snapshots of organizational activities and processes
- Each department within the hospital effects care in their unique way but when they work together, desired outcomes can be accomplished
Systems Thinking
