Exam 1 Part 2 Flashcards
QA means _________
Quality assurance
TQM means _________
Total quality management
QI means _________
Quality improvement
CQI means __________
Continuous quality improvement
QM means __________
Quality management
PI means __________
Performance improvement
Cyclical process with leads to ongoing improvement
Deming’s PDCA Cycle
PDCA stands for _______
- Over time, leads to an increase in Quality
Plan Do Check Act
The definition “a gauge used to assess the performance of a process or function of any organization” is ________
Performance measure
A _____________ identifies the numerator and denominator as well as the population measured.
good performance measure
A healthcare’s structure, product or service, process, or outcome that does not meet its customer’s expectations and therefore could be improved.
Opportunity for Improvement
____________ is comparing your organization’s performance to that of similar organizations or your own internal historical data
Benchmarking
Set a benchmark for each performance measure then analyze data collection results
• Teams may be formed to improve results as needed
• Continuous monitoring is KEY to identify performance problems
Benchmarking duties
Within the organization wide PI process who over sees Performance Improvement?
Leadership group
- View systems as interdependent and connected rather than individual parts
- Sees interrelatedness as a whole and looks for patterns rather than snapshots of organizational activities and processes
- Each department within the hospital effects care in their unique way but when they work together, desired outcomes can be accomplished
Systems Thinking
- Uses statistics for measuring variation in a process with the intent of producing error-free results
- Refers to the standard deviation used in descriptive statistics to determine how much an event or observation varies from the estimated average of the population sample
- Terms CTQ and CTP
Six Sigma
What does CTQ stand for?
Critical to Quality
What does CTP stand for?
Critical to Process
Improve value while eliminating waste.
Lean
Steamline processes in:
Overproduction Wasting time Waste of stock on hand Waste of movement Waste of defective Waste in transportation Waste in processing
Lean
Duplicate tests
Overproduction
Long wait times
Wasting time
Outdated or unused medications
Waste of stock on hand
Time spent walking from one location to the next
Waste of movement
Documenting wrong information on a patients chart
Waste of defective
Moving patients unnecessarily
Waste in transportation
Duplicate or redundant capture of information
Waste in processing
Combination of Lean and Six Sigma
Elimination of waste from Lean
Improving accuracy from Six Sigma
Creates processes that have both speed and accuracy
Lean Six Sigma
Learning to manage the unexpected
Could occur when employees are hurried or overloaded.
For example, mistakes and errors occur because of employees mindlessness and distraction
High Reliability Organizations (HROs)
