Ethics, Rules of Conduct & Professionalism Flashcards
What is rule 1 of the RICS Rules of Conduct?
Be honest, act with integrity and comply with personal obligations, including obligations to RICS
What is rule 2 of the RICS Rules of Conduct?
Maintain professional competency and ensure that services are provided by competent individuals who have the necessary expertise
What is rule 3 of the RICS Rules of Conduct?
Provide good-quality and diligent service
What is rule 4 of the RICS Rules of Conduct?
Treat others with respect and encourage diversity and inclusion
What is rule 5 of the RICS Rules of Conduct?
Act in the public interest, take responsibility for your actions and act to prevent harm, and maintain public confidence in the profession
When was the RICS founded?
1868
When was the Royal Charter awarded to the RICS?
1881
How many members are there currently?
134,000
What are the four levels of membership?
- FRICS
- MRICS
- AssocRICS
- Student
How many members are on the Governing Council of the RICS?
21
How many specialist professional groups are there and what three areas do they cover?
There are 17 groups covering property, land and construction.
Who is the current President?
Ann Gray FRICS
What is Levitt Review?
The Levitt Review was an independent review which took place in 2021 exposing the lack of clarity, structure and purpose of RICS governance arrangements.
P.E.R.S.S.S.D.
What is the Bichard Review?
The Bichard Review followed the Levitt Review in June 2022 making seven key recommendations:
* P - Increased focus on the public remit interest of the RICS.
* E - Renewed focus on engaging with members, especially younger members.
* R - Independent review every 5 years.
* S - Maintaining self-regulation through independent regulation.
* S - Simplified govenance structure.
* S - Greater leadership on issues that matter most to society, such as sustainability.
* D - Increased focus on diversity.
There are three…
What is the role of the RICS?
Promotes and enforces the high standards in the development and management of land, property and construction
Three main roles:
- To maintain the highest standards of education and training
- To protect consumers through strict regulation of professional standards
- To be the leading source of information and independent advice on land, property, construction and associated environmental issues.
There are five…
What are the benefits of being an RICS member?
- Status- Your professional credentials provide unrivalled client confidence.
- Recognition- Promotion of your professional excellence to governments and markets.
- Market advantage - RICS status and standards gives you a competitive advantage.
-
Knowledge - International practice standards, professional guidance, CPD & knowledge sharing.
5.Network- Access to 125,000 professionals worldwide.
What are the three benefits of regulation for firms?
- Confidence - for clients as regulated firms are monitored by RICS regulation.
- Professionalism - firms will have to provide clear, impartial and expert advice.
- Security - firms have to have a recognised complaints procedure, access to free independent redress and PII cover.
RICS ‘Rules for the regulation of firms’ 2022 states that:
- If 50% of Principals of a UK firm are RICS members then it has to be regulated, and if at least 25% then the firm can apply to be regulated.
- Principals are sole practitioners, directors, partners etc - anyone without supervision.
- Each firm must nominate a ‘responsible principal’ - responsible for RICS compliance, requirements and reporting
What are the six areas of information required in an annual return for RICS registration?
- Types of business and staffing details
- Statutory regulated activities - such as financial services
- Nature of clients
- Complaints handling procedure details and records
- Professional indemnity insurance details
- Whether the firms holds clients’ money
- Name of the responsible principal
As per Appendix of the Rules of Conduct, RICS members must…
- Comply with CPD requirements set by RICS
- Cooperate with RICS
- Promptly provide all information reasonably requested by the Standards and Regulation Board or those exercising delegated authority on its behalf.
As per Appendix of the Rules of Conduct, RICS-regulated firms must…
- Publish a complaints-handling procedure, which includes an alternative dispute resolution provider approved by RICS, and maintain a complaints log.
- Ensure all works is covered by professional indemnity cover.
- If a sole principal, make appropriate arrangements for the continuation of work in the event of their incapacity, death, absence from work etc.
- Cooperate with RICS.
- Promptly provide all information reasonably requested by the Standards and Regulation Board or those exercising delegated authority on its behalf.
- Display on business literature that they are regulated by the RICS.
- Report matters to the RICS which they are required to report under the Rules for the Registration of Firms.
What is the RICS Ethics decision tree?
Why would a firm or member receive a disciplinary procedure?
If they fail to…
1. Protect the public
2. Uphold the public confidence in the profession
3. Uphold professional standards
What are the three levels of disciplinary action:
- Action by Head of Regulation
- Regulatory Tribunal
- Appeal Panel
Once an investigation is complete, if found guilty, what four actions could the Head of Regulation initiate as disciplinary action?
- Serve a Fixed Penalty Notice.
- Make a Regulatory Compliance Order.
- Refer the matter to a single member of the Regulatory Tribunal for consideration.
- Refer the matter directly to a Disciplinary Panel.
What is a Regulatory Compliance Order?
It is a written document which states the terms upon which the member or firm must take to desist from taking certain actions in a specified time period, and an agreement to pay a fine.
Tell me about a Regulatory Tribunal Disciplinary Panel?
- The procedure is used in the case of serious breaches of conduct.
- The panel can include non-RICS members.
- Penalties can include:
1. Issue a Regulatory Compliance Order.
2. Impose an unlimited amount of fine per breach but it must be proportionate to the offence
3. Impose conditions upon future continued RICS registration
4. Expulsion from membership or remove a firm
5. Require publication of the results of the hearing
What is the RICS stance on social media use?
The RICS published a Guidance Note for members in 2021, titled “Use of Social Media: Guidance for RICS members, 2021”.
- In this document the RICS notes the importance of social media networks to members and firms. It reminds members of the high standards of professional behaviour expected of RICS members and that the Rules of Conduct protect the interests of members and the profession as a whole.
RICS is likely to investigate concerns about social media posts where they involve:
- Discrimination
- Dishonesty
- Abusive and threatening behaviour
- Bullying, harassment or victimisation of a person or people
- a pattern of frequent or a large number of concerning communications
- ignoring previous advice or warnings about concerns
- endangering public confidence in the RICS
RICS will be unlikely to investigate a social media post which:
- is critical of an organisation, its policies and performance, rather than of individuals
- use professional and respectful language
- are removed if requested to do so
When negotiating fees, firms should avoid:
- Price fixing
- Aggressive fee cutting (healthy competition is encouraged)
- Collusion with competitors
What legislation and rules should referral fees be considered alongside?
- Bribery Act 2010
- RICS Rules of Conduct
Tell me about an example where agents have been found guilty of price-fixing?
Four Somerset estate agents who colluded to set minimum commission rates were prosecuted and fined by the Competition and Markets Authority, after illegal price-fixing in March 2017.
Terms of engagement must include the following:
- Proposed fee basis
- Payment of expenses (and how calculated)
- A statement confirming that firm’s complaints handling procedure is available upon request.
C.I.T.
Before beginning work on an instruction you must:
- Check you are professionally competent
- Check there are no conflicts of interest or personal interests
- Confirm terms of engagement in writing and get written approval from the client BEFORE you start work on an instruction.
Section 18 of the Estate Agents Act 1979 requires what?
For the agent to give the client written particulars of the circumstances in which the client would be liable to pay the agent for his work, before any contract was entered into.
i.e. Set out Terms of Engagement clearly.
How many days cooling off period does the Consumer Rights Act 2015 allow?
14 days from the date of agreement.
It may be appropriate to decline an instruction for one of the following reasons:
- You are competent to undertake the work - it is outside your limitations
- You do not have sufficient facts on the issue
- The proposed client will not sign your terms of engagement and/or complete AML checks
- There is a conflict of interest or personal interest
- A Professional Indemnity Insurance liability cap cannot be agreed
- The advice is for a friend or on a pro bono basis (for example free of charge for a charity) and your professional indemnity insurance will not cover work carried out on a personal basis
- The potential client is included in the UK Government’s sanctions list
- Would you be content for your actions to be made public - in the newspapers or internet?
What is a conflict of interest?
When a member or firm’s independence and impartiality is threatened due to the existence of a conflict between two clients.
Provide an example of a conflict of interest.
- Any financial interest
- A personal interest
- Commercial relationships
- Acting on both sides of a transaction (DUAL AGENCY)
Conflict avoidance vs. Conflict management
-
Conflict avoidance is when you do not accept the instruction
VS. - Conflict management is when the instruction is accepted, and steps are agreed and put in place to manage the conflict, such as an information/ethical barrier, with the written agreement of all parties.
RICS Global Professional Statement on Conflicts of Interest, 2017 states that…
- A member must not advise or represent a client where doing so would involve a conflict of interest or significant risk of a conflict of interest, other than where those who are, or may be affected have provided their informed consent.
- Informed consent may only be sought where the RICS member or regulated firm is satisfied that proceeding despite a conflict of interest is in the interests of all of those who are or may be affected is not prohibited by law.
What are the three types of conflicts of interest?
- A ‘Party Conflict’ relating to work on the same or related instruction for two different parties.
- An ‘Own Interest Conflict’ relating to a personal interest.
- A ‘Confidential Information Conflict’ relating to work between two parties that is confidential.
How many steps are there in handling a conflict of interest?
Three
What is step one of handling a COI?
Conflict avoidance
Upon receipt of the full facts, consider whether the conflict is irresolvable becasue your impartiality is compromised and should be avoided or whether it can be properly managed maintaining transparency and openness.
Decide whether you want to accept or decline the instruction from Client A and Client B.
What is step two of handling a COI?
Written advice to both parties
Write to Client A and Client B covering the following three points:
* Disclose the nature of the conflict and set out your proposals for how the firm intends to deal with client.
* Be as clear as you can and ensure both parties can make their own decision.
* Request written confirmation of both clients informed consent.