Ethics Level 3 - Sept 2023 S.S Flashcards
Give me an example of when you have acted with integrity?
I acted with integrity when dealing with a tenants in Wanastead who offered me services and I refused but also made sure that the incident was logged on my clients internal iethics system. I also informed my supervisor and followed up in writing.
Tell me about when you have provided a high standard of service.
I have provided a high standard of service while dealing with the Beaulieu Project. I made sure that my clinet was informed of progress and set up progress meetings on a two weekly basis. I recorded the action points and notes from the meetings and circulated these so that everyone was aware of progress and issues. I also made sure that my client was aware of any costs up front and updated them on a regular basis.
Tell me about how you have promoted trust in the profession.
I have promoted trust in the profession while dealing with the informaiton going out to the public during the Beaulieu Project. When being asked to review informtion for the public I made sure that all information and timescales were correct so that the public were not being misled in any way.
Tell me about how you treat clients with respect.
I treat all clients with respect and when I realised that I had to share infromation on what services my team could provide and how to instruct us I decided to do some presentations to teams so that I was able to try and communicate in a way that everyone would have the chance to see and understand. I invited teams to presentations, gave time for Q&A and also sent out follow up information after the presentation.
Tell me about how you treat other surveyors with respect.
I treat other surveyors with respect in treating everyone as equal. I am a diversity and inclusion champion in my job and that means that I see the benefits of making sure we are a diverse organisation so that we can like the RICS have a diverse workforce in line with the public we serve.
Explain the key steps you would take if you decided to set up in practice as a sole trader after qualifying.
If setting up as a sole trader I would;
1. Informe RICS
2. Arrange Pii
3. Set up Client Money Handling Procedures
4. Set up complaints Log.
5. Elect a surveyor in another practice to be the Complaints Handling Officer.
6. Use a logo kit from the RICS
7. Arrange for a locum if it was needed.
8. Ensure CPD was booked and logged.
If a prospective purchaser offered you a financial incentive to accept their offer, explain how you dealt with this.
I would decline the offer and then report to my manager. I would also record this on my companies iethics system noting the details of the incident. I would refer to RICS countering bribery, corruption, money laundering and terrorist financing professional standard 2019. If this breaches anti bribery and corruption laws I would report to the relevant authorities.
What would you do if you became suspicious that a client was involved in money laundering?
I would initially discuss with my line manager and contact the Money laundering reporting officer in the company.
What would you do if you became suspicious that a client was involved in terrorist activities?
If I was suspicious that a cleint was involved in any terrorist activities I would initially discuss with my line manager and then I would contact the Terrorist activity police hotline number or online reporting tool. If it was an emergency situation I would call the police emergency number.
If you were to set up in practice on your own, tell me about the types of insurance you would need.
If I were to set up in practice on my own I would need Professional Indemnity Insurance, I may also need;
- Public Liability
- Buildings Insurance
- Employers Liability Cover
- Contents Insurance
- Directors and Office Cover
Forest Gate – how did you ensure the potential conflict of interest was managed appropriately?
I reported the issue to my manager straight away. I then recorded the issue on our internal iethics system. I also asked for another surveyor to deal with this tenant going forward.
Why was this important to you?
I didn’t want to be in a position of any accusation of conflict of interest because this would go against the RICS Rule os Conduct No. 1 and the Conflicts of Interest professional standard 2018
How did you follow the RICS guidance?
I followed the RICS Guidance under RICS Professional Standard Rule 1 which considers honesty, integrity and professional obligations. As soon as I was made aware I reported the issues to my client.
Nottingham – how did you act ethically?
I infromed the tenant that they had the right to seek their own independent advice from a surveyor or solicitor.
What RICS guidance did you follow?
I followed the RICS Rules of Conduct
