Ethics Level 2 - Sept 2023 S.S Flashcards
How do you ensure that you comply with bribery legislation?
I would not accept any gifts or hospitality and I would record any offers of such on my companies iethics register where all offers of gifts or hospitality are recorded.
How do you ensure you comply with money laundering regulations?
I ensure any AML checks are carried out and the relevent identity checks. I look out for any red flags.
How do you ensure you comply with your firm’s bribery and gifts policy?
My firm has an iethics system that is a record of any offers of gifts, hospitality or potential bribes.
Tell me about an instance of when you have been offered a gift or hospitality by a client.
I was offered services of a tenant in East London and I declined the offer and informed my manager of the event. I then recorded the details on the internal iethics system and followed up with an e-mail to my manager detailing the event.
Tell me about what you would do if you felt that an instruction was outside your scope of experience or knowledge.
If an instruction would outside my experience and knowledge, I would inform my manager so that the work could be re-allocated to another surveyor who had the relevant skills and knowledge.
Tell me about an instance of when you have handled client’s money.
Durig the letting process at Wanstead (439) I had to take the deposit for the new letting. This was in the form of a bankers draft. The Bankers draft was given to my clients finance department and documented in my clinets property management and finance handling system called Horizon. The Deposit amount was recorded on the system correctly on the new tenants account.
How would you keep client’s money securely and safely held?
If I worked in a regulated firm, any clients money would need to be kept in a separate account with the name ‘client’ on the account. The client would have to have access to its money when needed.
Tell me about how you would handle a client complaint.
The company I work for has a complaints handling procedure. When a complaint comes in it is logged and this is sent to the revevent employee to deal with in a certain timescale.
If I received a complaint directly, I would make sure reciept was confirmed in writing within 7 days and an example of resolution made within 21 days. I would also make then away of the Alternate Dispute Resolution options they had.
Tell me about your understanding of your firm’s process for escalating a complaint to Alternative Dispute Resolution (ADR).
My company does not have a prodecure for ADR as it is not a regulated firm. But it does have a complaints handling procedure and this is managed by our community relations team.
Tell me about a conflict of interest check you have carried out.
When working for my client managing properties I always make sure there is no conflict of interest with the 3rd party and myself. By Checking the identities of all parties to see if there is any connections that I am not aware of.
If I was within a firm and dealing with multiple clinets I would check if the firm had dealt with the 3rd party before and acted for or against them.
If you identified a potential or actual conflict of interest, how could you handle this?
If a potential conflict of interst issue came up I would tell my manager immediately, document this conflict and ask for the work to be reallocated to another surveyor.
Beaulieu Park – how did you adhere to the RoC?
I adheared with the Rules of Conduct during the Beaulieu Project in many ways including
Under Rule 1, making sure my advice was honest, transparent, objective and reliable.
Under Rule 2, Making sure I had the competence to do the work required and where needed seek other advice.
Under Rule 3, Making sure I communicated with my clients and the stakeholders throughout the process.
Under Rule 4, I made sure I treated all parties with respect and worked co-operatively.
Under Rule 5, I made sure that any public statements made about the project were accurate when asked to review so that there was no misleading informaiton about the project or timescales.
Why was it important to keep accurate records?
It is important to keep accurate records so that if there are any issues or allegations at a later date there is always evidence of what took place and when. This is important in regards to AML, Pii and any litigation or negligenc issue.
Wanstead – why did you refuse the tenant’s offer?
When dealing with the tenant in Wanstead I refused the offer of services by him because that could have been seen as a bribe. This would have been against the Bribery Act 2010, Rule of Conduct Rule 1 and RICS Professional Statement Countering Bribery, Corruption, Money Laundering & Terrorist Financing 2019.
What legislation did you adhere to?
Bribery Act 2010
