Ethics and Professional Practice Flashcards

1
Q

What are the 5 ethical standards?

A

Act with integrity

Always provide a high standard of service

Act in a way that promotes trust in the profession

Treat others with respect

Take responsibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Can you tell me a time where you have acted with integrity?

A

Being honest and straightforward, in all that I do, terms of engagement for a client sets out scope of works

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Can you tell me time where you have have provided high standard or service

A

Being clear to clients what services that I am proving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Tell me a example where you have promoted trust in the profession?

A

Fulfilling my obligations by doing what I say I am going to do

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Tell me a time where you have treated other with respect?

A

I am always courteous, polite and considerate to client, potential clients and other people that I come in contact with

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Tell me a time where you have taken responsibility?

A

Being accountable for all my acts and not to blame others if things go wrong

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

When did the news codes of conduct come into effect?

A

2nd February 2022

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the 5 new codes of conduct

A

1 -Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS.

2 - Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary
expertise.

3 - Members and firms must provide good-quality and diligent service.

4 - Members and firms must treat others with respect and encourage diversity and inclusion.

5 - Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Tell me an example of where you done one of each of the 5 rules.

A

1 - open and transparent with clients about their fees and services.

2 - only undertake work that they have the knowledge, skills and resources to carry out competently.

3 - understand clients’ needs and objectives before accepting any professional work.

4 - respect the rights of others and treat others with courtesy.

5 - respond to complaints made against them promptly, openly and professionally.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What do you need to have in place to set up a firm?

A
Insurance - public liability, contents 
PII
Client accounts 
complaint handling procedure
inform RICS
appoint a contact officer
set up staff training and CPD
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Principles of the bribery act 2010

A

Not to make a bribe, not to receive a bribe and not bribe a foreign official

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Types of Disciplinary and Regulatory Sanctions

A

caution, fine, reprimand, conditions, expulsion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what are RICS document types

A

Guidance Note, professional statement, code of practice

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

types of RICS membership

A

Professional

Graduate

Associate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the aim of RICS

A

to promote and enforce the highest international standards in the valuation, management and development of land, real estate, construction and infrastructure.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly