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APC Mandatory Competencies > Ethics > Flashcards

Ethics Flashcards

1
Q

Why do RICS have rules of conduct?

A
  • Maintaining consistent, professional standards, governance and regulation
  • Rules help deliver a robust, ethical and proper service
  • Maintain and promote usefulness for public advantage
  • Give the public confidence the professional acts in a proper way and provides the most appropriate advice for their circumstances.
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2
Q

What are the RICS rules of conduct for members?

A
  1. Memebers and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS
  2. Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary experiance
  3. Members and firms must provide good quality and diligent service
  4. Members and firms must treat others with respect and encourage diversity and inclusion
  5. Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession
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3
Q

How does RICS ensure standards of professional conduct and practice are upheld?

A

RICS has rules of conduct for members and firms which are based on:
- Honesty
- Intergrity
- Competence
- Service
- Respect
- Responsibility

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4
Q

Please provide and example of how:
Memebers and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS

A
  • Members and firms are open and transparent with clients about their fees and services
  • Members and firms do not take unfair advantage of others
  • Establishing a process of identifying actual and potential conflicts of interest
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5
Q

Please provide and example of how:
Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary experiance

A
  • Members and firms only undertkae work that they have the knowledge, skills and resources to carry out competently.
  • Constant self evaluation of work to identify and apply lessons learnt on future work
  • Continuous Professional Develoment
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6
Q

Please provide and example of how:
Members and firms must provide good quality and diligent service

A
  • Understanding client’s needs before undetaking any professional work
  • Communicating in a manner that is clear and easy to understand
  • Having effective quality assurance processes for work
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7
Q

Please provide and example of how:
Members and firms must treat others with respect and encourage diversity and inclusion

A
  • Respect the rights of others and treat each other with courtesy
  • Check that supply chains do not involve modern slavery or other abuses
  • Working in a collaborative manner with others
  • Developing and actively practicing an inclusion culture in the workplace, including identification of any unconcious bias
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8
Q

Please provide and example of how:
Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession

A
  • Supporting any stakeholders who have raised concerns in good faith
  • Managing professional finances responsibly
  • Take appropriate actions when I consider the rules have been breached, including reporting significant breaches directly to RICS
  • Respondong to complaints promptly, openly and professionally
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9
Q

What is the pupose of a Practice information document?

A

This supplementary guidence to support surveyors in delivering specific services. It is not mandatory and does not provide explicit recommednations. I can include:
- Definitions
- Processes
- Toolkits
- Checklists
- Insights
- Research and technical information or advice

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10
Q

What is the purpose of a Professional Standard document?

A
  • These are a set of requirements or expectations for RICS memebrs
  • They set out how to provide services or the outcomes of their actions
  • They set mandatory requirements that MUST be followed
  • They set out best practice that SHOULD be followed
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11
Q

How does RICS set out their professional guidance?

A

Through:
- Professional Standards documents; and
- Practice Information documents

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12
Q

Please provide an example of a Professional Standards document.

A
  • Conflicts of Interest (How to identify and manage potential conflicts of interest)
  • Rules of Conduct (Rules for members and firms to maintain the intergity of the profession)
  • RICS NRM 1 (To provide quality and consistent cost information)
  • Surveying Safely (Principles for managing H&S)
  • Client Money Handling
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13
Q

Please provide an example of a Practice Information document.

A
  • Appropriate Contract Selection (Review of types of construction contract in the UK and factors to consider in selection)
  • Risk, Liability & Insurance (Liability caps, 3rd party reliance, T&C’s, PII)
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14
Q

What is CPD and what are the requirements for RICS members?

A

CDP stands for continuous professional development.
The current requirements for RICS members is to undertake a minimum 20 hours of CPD activity each calendar year with at least 10 of those hours as formal CPD
Members must complete the global professional and ethics standards course at least once every three years

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15
Q

What is the difference between formal and informal CPD

A

I would refer to the CPD decision tree to assess formal v informal CPD. Generally formally CPD is strcutured learning with a specific learning outcome.

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16
Q

Can you explain how to act with integrity?

A
  • Bring trustworth, open and transparent in the way I work
  • Respecting confidential information
  • Not taking advantage of others and situations
  • Acting without bias
  • Not accepting gifts, hospitality or services which might suggest improper obligation
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17
Q

Why must you act within you professional capabilities/competence?

A

To ensure I do not provide incorrect advice whihc could lead to complaints or claims of negligence.

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18
Q

Can you explain how you take responsability?

A
  • By being accountable for my actions
  • Acting with skill, care and diligence
  • Ensuring and understanding an appropriate complain handling procedure is in place that holds me to account
  • Speaking up and respectfully challenging matters I think are incorrect.
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19
Q

How do you provide a high standard of service?

A
  • By ensuring the people I engage with receive the best psosible advice and support
  • Only acting and advising within the scope of my competence
  • Being transparent about fees, scope and timeframes
  • By effectively communicating in a manner appropriate for the individual client.
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20
Q

Can you explain how you promote trust in the profession?

A
  • Understnading how my actions affect others and the environmnet
  • Fulfilling my professional obligations
  • Acting in a trustworthy manner in both my professional and private life
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21
Q

Can you clarify what an individual should do to maintain a high ethical standard in their profession?

A
  • Constant self-evaluation
  • Maintain appropriate CPD
  • Follow the RICS rules of conduct
  • Be active in the promoting ethical standards and process in the workplace
  • Addressing unethical behaviour respectivefully and through a formal process when appropriate
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22
Q

What are some of the things an employer can do to promote an ethical environment

A
  • Establish ‘confidential’ whistle blowing procedures
  • Include ethical evaluations within performance reviews
  • Include ethical standards within employment contracts and handbooks
  • Encouraging staff to progress their APC and being a charted member fo RICS
  • Senior management to ead by example
23
Q

What is the difference between ethics and integrity?

A

Integrity is a personal code of conduct that governs our behaviour and conduct to act honestly with strong moral principles both professionally and personally.
Ethic is more external and sets rules and regulations to allow both firms and individuals to act and work to a set of moral principles.

24
Q

Are you aware of any tools provided by RICS to help members make ethical decisons?

A

RICS have produced an ethics decison tree which can be applied on a situational basis to assist with decison making.
Questions include:
- Is it legal?
- Is it aligned with the RICS rules of conduct?

25
Q

What is a locum?

A

Another professional who replaces a surveyor unabel to continue in their duties:
- Used for surveyors workign as sole practitioners
- A locum is typically another surveyor, but can be any responsible professional such as an accountant or solicitor
- The sole practitioners PII needs to cover the locum or else the locum needs their own appropriate PII

26
Q

What is a conflict of interest?

A

A situation where there may be an actual, potential or perceived risk that the professional judgement of a professional or firm is compromised.

27
Q

What are the types of conflict of interest?

A
  • Party Conflict
  • Own Interest Conflict
  • Confidential Information Conflict
28
Q

What is informed consent?

A

Whereby a client or party who might be adversely affected by a conflict of interest acknowledges the risk and appoints in any case.

29
Q

What are the 6 principles of the bribery act?

A
  • Proportionality
  • Top level commitment
  • Risk assessmnet
  • Due diligence
  • Communication
  • Monitoring and review
30
Q

What is PII?

A

Professional Indemnity Insurance:
Covers the policyholder for the costs of legal action in respect of financial loss which occurs from negligence, error or omission in professional advice or services provided.

31
Q

What are the mimnim limits of PII?

A

Turnover £100k or less: £250k
Turnover £101k - £200k: £500K
Turnover £201k+: £1m

32
Q

What is run-off cover?

A

‘Run-off’ is a form of PII that covers the busness for any historical actions after it ceases trading.
RICS requires this be in place for a minimum of 6 years.

33
Q

What CDP to you have upcoming in your diary?

A

Specialist wooden flooring systems
Asbestos Removal

34
Q

Can you tell me what was included in the Coach House NDA?

A

Handling of confidential information
Requirments required for distributing confidential information to third parties in the supply chain
Limitations
Return or destruction of confidential infomration

35
Q

What was it inappropriate to attend an event hosted by a tenderer on Marylebone Square

A

There may be a perception of bias toward the tenderer
I myself may have been succeptable to unconcious bias toward the tenderer

36
Q

Where are the RICS headquarters?

A

Parliment Square, London

37
Q

What is the motto of RICS?

A

There is measure in all things

38
Q

Who is the current president of RICS?

A

Tina Paillet

39
Q

Why do you want to be a member of RICS?

A

Becasue I love the role of quantity surveyor and want to work and be held to the highest professional standard possible.

40
Q

In what circumstances would you be asked to handle client money?

A

Holding fees in advance for periods of absence
Holding future payments for the contractor

41
Q

How can you avoid modern slavery in construciton

A

Procurement Policy
PQQ’s
Supply chain checks

42
Q

What sort of information have to send RICS annually

A

Annual Return
- Nature of client
- Training procedures
- Complaints Handling
- PI Insurnace
- Client Money Handling

43
Q

What is RICS’s obligation under a royal charter?

A

RICS is required to maintain the usefulness of the profession for the public advantage

44
Q

What was the Levitt Review?

A

An independant enquiry into historic treasury matters and subsequent actions at RICS

45
Q

What was the Birchard Review?

A

In response to findings within the Levitt Review
Aim was to clarify the purpose of RICS, in particular its givernence structure and purpose

46
Q

What are the five principles of better regulation?

A

Transparency
Proportionality
Accountability
Consistency
Targeting

47
Q

What is the purpose of the Governing Council?

A

Sets out global objectives and strategies while also ensuring RICS fulfils its royal charter obligations

48
Q

What is the purpose of the RICS board?

A

To direct and implement RICS objectives and standards as set by the governing council.

49
Q

What is the purpose of the standards and regulation board?

A

To build and maintain trust and confidence in the profession for the public advantage by providing independant professional regulation.

50
Q

What is a regulatory compliance order?

A

An agreement between RICS and a member that they are liable for disciplinary action.

51
Q

What is the purpose of RICS?

A

To regulate and promote the industry
Maintain educational and proffessional standards
To protect clients and the public interest
Provide impartial advice, analysis and guidence

52
Q

What are some current RICS intiatives?

A

Recent publication of the Diversity, Equity and Inclusion strategy for 2024/25 (Attracting and retaining talent, inspiring future generations, promoting ethical behaviour)
Launch of ‘Women in Surveying’: Insight report

53
Q

What happens when the rules are breached?

A

Standards and regulations Board will decide if further action is required based on the evidence and realistic prospect of establishing liability.
If so, they will either:
- Issue a fixed penalty/caution or reprimand
- Make a compliance order
- Refer to a disciplinary Panel
- May impose interim sanctions while being investigated

APC Mandatory Competencies (9 decks)

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