Ethical Standards

Question 1

What are the 5 ethical standards?

Answer 1

1. Act with Integrity
2. Always provide a High Standard of Service
3. Act in a way that promotes Trust in the profession
4. Treat others with Respect
5. Take Responsibility

Question 2

Tell me about a time you acted with integrity?

Answer 2

I was asked to act in relation to an application relating to an easement which the applicant (who was a colleague) was claiming via prescription.

I was good friends with the colleague and therefore I advised my client of the conflict and sought their consent before proceeding.

Question 3

Tell me about a time you provided a high standard of service?

Answer 3

I provided a High Standard of Service in my case study project where I acted within my scope of competence and sought advice from solicitors on specific matters to ensure my client was receiving accurate advice.

Question 4

Tell me about a time you acted in a way that promotes trust in the profession?

Answer 4

Every week I have regular case meetings with my client and I set out the things I am going to do on specific cases and ensure they are done within the prescribed deadline.

Question 5

Tell me about a time you treated others with respect?

Answer 5

.

Question 6

Tell me about a time you took responsibility?

Answer 6

I take Responsibility in my day to day role for my own work, but also for my colleague works (who is an apprentice) and ensure I can provide him with advice to guide his learning.

Question 7

What does Trust mean?

Answer 7

1. Promote the highest standards

2. Do what you say you will

Question 8

What does Integrity mean?

Answer 8

1. Act in the public interest
2. Declare conflicts of interest
3. Transparent
4. Not Biased
5. Trustworthy

Question 9

What does High Standard of Service mean?

Answer 9

1. Act within competence

2. Encourage your firm to prioritise fair treatment of clients

Question 10

What does responsibility mean?

Answer 10

1. Act with skill care and diligence
2. Question circumstances you do not think is right
3. Professionally resolve complaints

Question 11

What does responsibility mean?

Answer 11

1. Act with skill care and diligence

2. Professionally resolve complaints

Question 12

What does Respect mean?

Answer 12

1. Fair and respectful treatment of clients
2. Do not discriminate
3. Polite and considerate

Question 13

What are the principles of better regulation?

Answer 13

Proportionality
Accountabilty
Consistency 
Transparency 
Targeting

Question 14

Why do you want to be a Chartered Surveyor?

Answer 14

Because it is the kite mark of excellence in the interests of consumer protection.

Question 15

What is your employers gift policy?

Answer 15

Any gifts over the value of £25 must be recorded on the company register.

Question 16

Tell me about the RICS Decision Tree?

Answer 16

It is a flow chart with a series of questions designed to assist members whether they should ethically proceed with an instruction.