EPME Flashcards
Verbal Communication
Also referred to as oral communication, involves the actual words we use to speak and includes language and articulation.
Daily communication breaks down to 9% writing 16% reading 30% speaking 45% listening
Visual Communication
Involves body language or what people see
The Five Elements of A Message
Sender Receiver Message Transmission Medium Feedback
Barriers to Communication
Physical
Psychological
Space
Physical Barriers
Distance
Noise
Distractions
Psychological Barriers
Attitudinal
Personality Conflicts
Fear
Personal problems
Space Barriers
Intimate
Personal
Social
L.E.A.P.S.
L- Listen E- Empathize A- Ask questions P- Paraphrase S- Summarize
What happened November 25, 2002?
The Homeland Security Act of 2002 was signed into law resulting in the establishment of the Department of Homeland Security.
Department of Homeland Security Seven major divisions
Transportation Security Administration U.S. Customs and Board Protection U.S. Citizenship and Immigration Services U.S. Immigration enforcement U.S. Secret Service Federal Emergency Management Agency U.S. Coast Guard
What happened on March 1, 2003?
The coast guard transferred from the department of transportation to the department of homeland security.
The commandant of the coast guard reports directly to the secretary of homeland security
Article 91
Insubordinate conduct towards an officer
- striking or assaulting
- treats with contempt or is disrespectful
Article 7
Apprehension
• commissioned officers, warrant, petty officers have authority to quell quarrels.
Article 92
Failure to obey order or regulation.
•violates or fails to obey any lawful order or regulation
What are the types of communication?
Verbal
Vocal
Visual
