EOPA Quiz 5 Flashcards
Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto’s response is an example of
a) a transition
b) an effective conclusion
c) defending an idea objectively
d) expressing a cultural barrier.
c) defending an idea objectively
What does a group’s leader do?
a) Take the meeting minutes
b) Puts the group on a certain course
c) Makes sure the group members agree
d) Follows up with everyone
b) Puts the group on a certain course
Identify the type of appeal used in the following persuasive message: “This new book is written by Dr.
Juliet Browne, who holds a doctorate from the Harvard School of Medicine and is the Chair of the World Health Organization.”
a) Emotions
b) Reason
c) Credibility
d) Shock value
c) Credibility
As an audience member, which of the following should you do to encourage a speaker during an oral presentation?
a) Smile
b) Refrain from asking questions
c) Keep a straight face to communicate that you are serious.
d) Quietly discuss the speech with the person sitting next to you.
a) Smile
Alma is preparing a presentation about her department’s budget to make to the company president. She wants to use a visual representation of the budget that shows parts in relation to the whole. Alma should consider using a
a) bar graph
b) table
c) line graph
d) pie chart
d) pie chart
Sarah is speaking to a customer who is decisive, forceful, and in a hurry. Sarah should
a) give the customer time to talk about himself/herself
b) get to the point of her communication quickly
c) discuss detailed statistics and information
d) take time to develop a relationship with the customer
b) get to the point of her communication quickly
The business manager tried to write a promotional letter that was simple, clear, and interesting so that customers who received it would
a) need to read it many times
b) easily understand it
c) find it entertaining
d) ask what it really meant
b) easily understand it
The best way for Melissa to determine if her company will pay the tuition for the class that she is taking at the community college is by
a) reviewing the production schedule.
b) asking her college counselor.
c) reading the employee handbook.
d) submitting a formal proposal.
c) reading the employee handbook.
Lucille has created a six-page synopsis to include as a section in the beginning of her 224-page report. What should Lucille call this section when she creates the report’s table of contents?
a) Executive summary
b) Bibligoraphy
c) Footnotes
d) Results and recommendations
a) Executive summary
An individual calls your company and asks to speak with your coworker, Rhonda Hoffman. What should you do if Rhonda is not available to take the call?
a) Advise the caller to call again in a few minutes.
b) Ask the caller if s/he would like to leave a message.
c) Tell the caller that you would be glad to take his/her order.
d) Put the caller on hold while you track down Rhonda
b) Ask the caller if s/he would like to leave a message.
In addition to his name, address, and phone number, what information should Dwight include in his corporate email signature?
a) His position, company, and references
b) His work history, company, and email address
c) His position, work history, and email address
d) His position, company, and email address
d) His position, company, and email address
