English Prelims

Question 1

Informal social interaction in which the roles of the
speaker and hearer are exchanged in a non-automatic fashion under the collaborative management of all parties

Answer 1

Conversation

Question 2

This level of conversation contains sharing about thoughts, feelings, desires, internal experience; with deep connection

Answer 2

Personal/Emotional

Question 2

This level of conversation is simply an exchange of data with no intimacy

Answer 2

Informational

Question 3

This level of conversation is engaging about what is happening “right now”; in the moment, between us

Answer 3

Relational

Question 4

The first step in conversation, usually with some kind of greeting

Answer 4

OPENING

Question 4

This type of reference says something about you

Answer 4

Self-References

Question 4

What are the 5 stages in the Five-Stage Model of Conversation

Answer 4

1. Opening
2. Feedforward
3. Business
4. Feedback
5. Closing

Question 5

This stage gives the other person a general idea of
the focus of the conversation.

Answer 5

FEEDFORWARD

Question 5

This type of reference say something about the two of you.

Answer 5

Relational References

Question 6

A message that establishes a connection between two
people and opens up the channels for more meaningful
interaction

Answer 6

Phatic Communication

Question 7

This stage reveals how satisfied the persons were with the
conversation and may be used to schedule future conversations

Answer 7

CLOSING
(The feedback and closing stages may be combined
at times.)

Question 7

This type of reference says something about the
other person or ask a question.

Answer 7

Other-references

Question 7

This type of reference says something about the physical,
social-psychological, cultural or temporal context.

Answer 7

Context References

Question 8

This stage is the substance or focus of the conversation. The longest part of the conversation and the reason for the opening and the feedforward

Answer 8

BUSINESS

Question 9

This stage signals that the business stage is completed

Answer 9

FEEDBACK

Question 10

What are the 4 maxims of conversation?

Answer 10

1. The Maxim of Relation
2. The Maxim of Manner
3. The Maxim of Quality
4. The Maxim of Quantity

Question 10

What is the difference between Person Focused vs. Message Focused feedback

Answer 10

Person focused feedback centers on the person.
Message focused feedback centers on the message.

Question 11

What is the difference between Immediate vs. Delayed feedback

Answer 11

Immediate feedback is sent immediately after the
message is received.
Delayed feedback comes much later.

Question 12

What is the difference between Low Monitoring vs. High Monitoring feedback

Answer 12

Low monitoring feedback is a spontaneous and totally honest
reaction. Your responses show no monitoring or self-censorship.

High Monitoring feedback is a carefully constructed, highly censored response designed to serve a specific purpose.

Question 13

What is the difference between Supportive vs. Critical feedback

Answer 13

Supportive feedback accepts the speaker and what the
speaker says.

Critical feedback is evaluative; it is judgmental.

Question 14

What are the 4 functions of Feedforward

Answer 14

To open the channels of communication - designed to maintain rapport and friendly relations.

To preview the message -

To disclaim - A statement that aims to ensure that your message will be understood as you want it to be and that it will not reflect
negatively on you.

To altercast - Places the receiver in a specific role and to
request responses in terms of this assumed role.