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CEI Basic (HR Recruiter) > Employment Agencies Regulatory Framework (general) > Flashcards

Employment Agencies Regulatory Framework (general) Flashcards

1
Q

Which of the following does not constitute inside the Employment Agencies Regulatory Framework?

a) Licence framework
b) Certification and registration
c) Security deposit framework
d) money investment

A

D

Licence framework
 Certification and registration
 Security deposit framework
 Employment Agencies Act (Chapter 92)
 Employment Agencies Rules 2011
 Employment Agencies (Exemption) Order 2011
  Employment Agencies (Exemption) Order 2014 
 Employment Agencies Licence Conditions
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2
Q

Which of the following is not an employment agency-related activity?

a) Communication with any jobseeker for the purpose of processing any employment-related application by that jobseeker
b) in charge of selling job advertisement
c) Collation of biodata or resume of any jobseeker for the purpose of helping the jobseeker establish an employer-employee relationship
d) Submission of work pass application on behalf of any employer or jobseeker
e) Helping to place any jobseeker with an employer

A

B

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3
Q

Rihanna, a talent acquisition specialist has received an assignment to recruit workers for a film and media production company in Singapore. The employer does not have any restriction of the type of workers that they are looking for. Which type of EA licence is Rihanna holding in order for her to do such work?

a) comprehensive licence (all)
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) select licence

A

A

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4
Q

Patricia, an EA personnel works with a farmhouse factory to hire local workers only. Which type of EA licence is Patricia holding?

a) comprehensive licence (all)
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) select licence

A

B

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5
Q

Joseph, an HR recruiter has been assigned to work with a construction company to hire Local and foreign workers, except Foreign Domestic Workers. Which type of EA licence is Joseph holding?

a) comprehensive licence (all)
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) select licence

A

C

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6
Q

Dave, a talent acquisition specialist who works at UOB bank in Singapore specialises in recruiting highly experienced IT professional who earns a monthly salary of more than $4,500. Which type of EA licence is Dave holding?

a) comprehensive licence (all)
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) select licence

A

D

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7
Q

which of the following is not a key feature of a comprehensive licence (all)?

a) All EA personnel must pass a least two exams before attaining their licence.

b)Employment Agency can facilitate employment for foreign workers and
locals (salary restriction)

c) All Employment Agency Personnel performing Employment Agency work must be registered (Failure to do so is an offence under the current Employment Agencies Regulatory Framework)
d) All Employment Agency Personnel who are KAH or performing Employment Agency-related work are required to obtain certification (CEI KAH and CEI Basic)

A

A

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8
Q

Which of the following is a true key feature of Comprehensive (Local) Licence?

a) Employment Agency can place only locals. There is no restriction on salary

b) There is no need to be registered as an EA personnel once you start working in EA.
c) There is a limited number of attempts given for those who want to specialise in comprehensive (local) licence

A

A

Employment Agency can place only locals. There is no restriction on salary

 All Employment Agency Personnel performing Employment Agency work
must be registered.(Failure to do so is an offence under the Employment Agencies
Regulatory Framework.)

 All Employment Agency Personnel who are KAH or performing
Employment Agency related work are required to obtain certification [CEI KAH (without EFMA module) CEI Basic (without EFMA module)]

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9
Q

Which of the following is not a key feature of a Comprehensive (non-foreign Domestic Worker) Licence?

a)Employment Agency can place local and Foreign Workers but not Foreign
Domestic Workers. There is no restriction on salary.

b) All Employment Agency Personnel performing Employment Agency work
must be registered. [Failure to do so is an offence under the Employment Agencies
Regulatory Framework.]

c) All EA personnel who wants to attain a Comprehensive (non-foreign Domestic Worker) Licence have to attend CEI course

A

C
Employment Agency can place local and Foreign Workers but not Foreign
Domestic Workers. There is no restriction on salary
 All Employment Agency Personnel performing Employment Agency work
must be registered.
o Failure to do so is an offence under the Employment Agencies
Regulatory Framework.
 All Employment Agency Personnel who are KAH or performing
Employment Agency-related work are required to obtain certification [CEI KAH (with EFMA module) and CEI Employment Agency Personnel (with EFMA module)]

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10
Q

Which of the following is not a key feature of Select Licence?

a) All Employment Agency Personnel are required to obtain certification
b) All Employment Agency Personnel performing Employment Agency work must be registered.
c) Employment Agency can only facilitate placement of workers with monthly salary of more than $4,500

A

A

All Employment Agency Personnel are NOT required to obtain certification

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11
Q

How long is an EA Licence valid for

a) 1 year
b) 3 years
c) 5years
d) 2 years

A

B

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12
Q

Which of the following EA licence will require an existing company to pay a security deposit of $20,000- $60,000 depending on placement volume of WP/S Pass & the number of demerit points accumulated?

a) comprehensive licence (all)
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) a,b,c
d) select licence

A

D

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13
Q

Chris was recently been issued demerit points for placing the worker who earns less than $4,500 in his company’s research and development team. He was asked to pay a security deposit of $20,000-$60,000 to his company for his liability. Which EA licence is he holding?

a) select licence
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) comprehensive licence (all)

A

A

For new Employment Agencies: $20,000
Existing: $20,000 - $60,000
depends on the number of demerit points accumulated

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14
Q

Which of the following is not an item as part of the EA personnel registration?

a) names
b) photographs
c) phone number
d) registration number

A

C

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15
Q

which of the following EA licence is a requirement for EA personnel to obtain their registration?

a) select licence
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) comprehensive licence (all)
e) b,c,d

A

E

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16
Q

which of the following EA licence is not a requirement for EA personnel to obtain their registration?

a) select licence
b) comprehensive licence (local)
c) comprehensive licence (non-foreign domestic worker)
d) comprehensive licence (all)

A

A

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17
Q

How much does it cost to recover incurred in processing the Licence application?

a) $400
b) $180
c) $700

A

A

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18
Q

How much does it cost for the issuance(distributing something for official purposes)?

a) $200
b) 100
c) $850

A

B

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19
Q

Do fees apply when renewing your employment licence?

a) True
b) False

A

A

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20
Q

What is the minimum security deposit required during the first year of operation for all CL Employment agencies?

a) $2,000
b) $21,000
c) $60,000

A

C

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21
Q

Lynn EA recruitment consultancy was issued 3 or fewer demerit points. They have placed less than 200 Work Permit and S Pass holders in the past 12 months. How much security deposit are they required to give?

a) $40,000
b) $70,000
c) $5,000
d) $20,000

A

D

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22
Q

J&D company was told to pay a minimum of $40,000 to place 200 or more Work Permit and S Pass holders in the past 12 months. How many demerit points were they issued over the past 12 months?

a) 5
b) 3 or fewer
c) 1

A

B

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23
Q

Troy Builders Pte Ptd was issued 3 or more demerit points over the past 12 months. He was required to pay a minimum security deposit of $40,000. How many workers did they place over the 12 months?

a) 200
b) >200
c) 160
d) 3000

A

B

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24
Q

H&L logistics placed 200 or more Work Permit and S Pass holders in the past 12 months, they were told to pay a minimum security deposit of $60,000. How many demerit points were they issued?

a) <3
b) 8
c) 17

A

A

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25
Q

An EA personnel was issued 8 or more demerit points in the past 12 months for placing a high number of foreign placements. What is the minimum security deposit that he has to pay?

a) $60,000
b) $28,450
c) $9,000

A

A

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26
Q

If all SL Employment Agency has not accumulated any demerit points during their first year of operation, what is the minimum security deposit required for them to pay?

a) $20,000
b) $30,000
c) $10,000

A

A

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27
Q

S&O Employment Agency has accumulated 3 or more demerit points in the past 12 months. What is the minimum security deposit required for them to pay?

a) $20,000
b) $30,000
c) $10,000
d) $40,000

A

D

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28
Q

Q&H Employment was issued 8 or more demerit points in the past 12 months.
What is the minimum security deposit required for them to pay?
a) $20,000
b) $60,000
c) $10,000
d) $40,000

A

B

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29
Q

If an Employment Agency has committed undischarged bankrupt, which employee should be disqualified under the Eligibility Criteria for Key Appointment Holders and Employment Agency Personnel?

a) Key Appointment Holders
b) EA Personnel

A

A

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30
Q

If an Employment Agency has been convicted of an offence involving dishonesty, which employee should be disqualified under the Eligibility Criteria for Key Appointment Holders and Employment Agency Personnel?

a) EA Personnel
b) Key Appointment Holders

A

B

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31
Q

If an Employment Agency has been convicted of an offence involving humans trafficking, which employee should be disqualified under the Eligibility Criteria for Key Appointment Holders and Employment Agency Personnel?

a) EA Personnel
b) Key Appointment Holders
c) both

A

C

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32
Q

If Josh is a director of or in the management of an Employment Agency whose licence had been revoked, which employee should be disqualified under the Eligibility Criteria for Key Appointment Holders and Employment Agency Personnel?

a) EA Personnel
b) Key Appointment Holders
c) both

A

C

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33
Q

Under Section 6 of the Employment Agencies Act, no person shall carry on an Employment Agency unless the person is the holder of a licence. What is the penalty involved?

a) First conviction: Fine not exceeding $80,000 or/and imprisonment for a term not exceeding 2 years
Second conviction: Fine not exceeding $160,000 or/and imprisonment for a term not exceeding 4 years
b) First conviction: Fine not exceeding $48,000 or/and imprisonment for a term not exceeding 3 years
Second conviction: Fine not exceeding $200,000 or/and imprisonment for a term not exceeding 10years
c) First conviction: Fine not exceeding $24,000 or/and imprisonment for a term exceeding 1 year
Second conviction: Fine not exceeding $30,000 or/and imprisonment for a term not exceeding 10years

A

A

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34
Q

Kingston, a retail company’s business owner, was charged for cap fees by employment agencies that they have rendered. Kingston felt that he was charged wrongly for cap fees. What should the prescribed stipulated fees be as stipulated in Section 12(1) of Employment Agencies Rules (employer)?

a) No cap on the fee that Employment Agencies may charge Employers for the services provided
b) Kingston should lodge a complaint letter to MOM about the unfair charges that he had received from the employment agency.
c) Employers have stronger bargaining power compared to workers
d) a, c

A

D

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35
Q

Muthu, an Indian foreign worker was charged with the registration fees and paid an advanced deposit prior to working in Singapore. His fees were charged more than one month’s worth of his salary. After realising that he was cheated by an EA, what should the prescribed stipulated fees be as stipulated in Section 12(1) of Employment Agencies Rules (worker)?

a) No registration fees allowed to be charged
b) Fees should not be charged prior to placement (i.e., before In-Principle
Approval (IPA) has been issued for foreigners, and before the date of
signing employment contract for locals)
c) Employment Agencies are not allowed to collect any deposit before the
placement is done from any applicant
d) none of the above
e) all of the above

A

E

No registration fees are allowed to be charged

 Fees should not be charged before placement (i.e., before In-Principle
Approval (IPA) has been issued for foreigners, and before the date of
signing employment contract for locals)

 Employment Agencies are not allowed to collect any deposit before the
placement is done from any applicant

 Fees charged should not be more than one month’s worth of salary per
year for the approved work pass or employment contract duration, whichever is shorter (i.e. fee cap). These fees include any services conducted by the Employment Agency in Singapore or outside of Singapore, even if the fees are collected from workers via an overseas employment agency (e.g. Singapore Employment Agency provides training in the foreign jobseeker’s home country).

 The fee cap is subject to a maximum of 2 months’ work of salary. Salary is defined as basic salary plus fixed allowance

 Certain fees should not be collected from workers as they should be borne by prospective Employers or Employment Agencies themselves, e.g. fees incurred in Singapore such as costs of training, medical check-ups

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36
Q

Under Section 14 of the Employment Agencies Act, is it lawful for the licensee to charge and receive fees only in the prescribed manner?

a) True
b) False

A

A

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37
Q

Under Section 23(1) of the Employment Agencies Act, a person shall charge or receive for his services any sum greater than the prescribed fee (i.e. Breach of fee cap).

a) True
b) False

A

B

No person shall charge or receive for his services any sum greater than the
prescribed fee (i.e. Breach of fee cap)
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38
Q

Lim Kee was found guilty for the first time of overcharging the workers for collecting a prescribed fee of up to $20,000. Under Section 23(1) of the Employment Agencies Act, what is his first conviction for overcharging fees to workers?

a) Fine not exceeding $22,000
b) Fine not exceeding $5,000
c) Fine not exceeding $12,000

A

B

Overcharging of Fees (to worker)

First conviction
Fine not exceeding $5,000
Subsequent conviction
Fine not exceeding $5,000 or/and imprisonment for a term not exceeding 6 months

39
Q

An Employment Agency in Singapore assists to pay for services charged by the overseas Employment Agency, on behalf of the Foreign Domestic Worker. The Foreign Domestic Worker later repays the overseas agency fee amount to the Employment Agency in Singapore through her employer’s loan. In this case, should cap fees be included or excluded?

a) The fee cap will exclude fees retained by an overseas Employment Agency.
b) The fee cap will not exclude fees retained by an overseas Employment Agency.
c) A fee cap and commission fees will apply by the employment agency.

A

A

40
Q

An Employment Agency in Singapore places a job applicant to overseas employment e.g. in Australia. As Australia requires all job applicants to obtain a visa and pass entry tests, the Employment Agency in Singapore assists to pay for the expenses related to the visa application and entry tests, on behalf of the job applicant. In this case, should the fee cap be included or excluded? Why?

a) No. They are helping the client to get the job overseas so they are responsible for their job application.
b) Yes. The fee cap will also exclude any other expenses paid to third parties necessary to facilitate the worker’s placement to a job.
c) No. Once the Australian government has processed the job applicant’s application, the Australian Employment Agency will be in charge of their job search.

A

B

41
Q

Under Section 12(4) of Employment Agencies Rules, what should an employment agency do to prevent themselves from failing to issue the receipt to workers?

a) All itemised receipts must be issued to workers indicating the amount of money the Employment Agency received from the worker, as soon
as practicable.
b) records of receipt should be issued to the worker and MOM.
c) Records of such receipts must be kept by the Employment Agency for audit purposes
d) all of the above
e) none of the above.

A

D

42
Q

Under Section 12(4) of Employment Agencies Rules, what is the subsequent conviction for failing to issue a receipt to the worker?

a) Fine not exceeding $2,000 or/and imprisonment for a term not exceeding 6 months
b) Fine exceeding $1,000 or/and imprisonment for a term not exceeding 1 month
c) Fine not exceeding $5,000 or/and imprisonment for a term not exceeding 6 months

A

A

Section 12(4) of Employment Agencies Rules (failing to issue a receipt to the worker)

First conviction
Fine not exceeding $1,000

Subsequent conviction
Fine not exceeding $2,000 or/and imprisonment for a term not exceeding 6 months

43
Q

Under Section 13 of Employment Agencies Rules, which of the following is an offence to not provide a Fee Refund?

a) Employment Agencies to refund at least 50% of the agency fees collected
from the worker, if employment is prematurely terminated within 6 months of commencement of employment
b) Employment Agencies to refund at least 10% of the agency fees collected
from the worker, if employment is prematurely terminated after 6 months of commencement of employment
c) Fee refund to be made within 7 working days of termination of employment or before the foreign worker is repatriated, whichever is earlier

A

A

Offence to not provide Fee Refund
Section 13 of Employment Agencies Rules
 Employment Agencies to refund at least 50% of the agency fees collected
from the worker, if employment is prematurely terminated within 6 months of commencement of employment

 Employment Agency need not refund the fees collected if the worker requested for the termination or if the worker absconds

 Fee refund to be made within 7 working days of termination of employment or before the foreign worker is repatriated, whichever is earlier

44
Q

Under Section 22A of the Employment Agencies Act, what are some of the offences of engaging Unlicensed Agents?

a) Directly or indirectly engages or uses the services of an unlicensed agent
b) Exercise due diligence – verify the status of the person
c) engage in human trafficking and charging workers with high employment agent fees in order for them to come to Singapore to work.
d) a,b

A

D

45
Q

Under Section 22A of the Employment Agencies Act, what is the penalty for engaging Unlicensed Agents?

a) Fine exceeding $1,000 for each Employee engaged through the unlicensed EA personnel
b) Fine not exceeding $5,000 for each Employee engaged through the unlicensed Employment Agency
c) Fine not exceeding $2,000 for each Employee engaged through the unlicensed Employment Agency

A

B

46
Q

Under Section 22B of the Employment Agencies Act, what are some of the Offence for Licensed Employment Agencies to Make Certain Applications?

a) Licensed Employment Agencies prohibited from making any application on
behalf of unlicensed Employment Agency revoked Employment Agency or
suspended Employment Agency
b) Exercise due diligence – verify the status of the person
c) none of the above
d) all of the above

A

D

47
Q

Under Section 22B of the Employment Agencies Act, what is the penalty if the Offence for Licensed Employment Agencies to Make Certain Applications?

a) First conviction: Fine not exceeding $80,000 or/and imprisonment for a term not exceeding 2 years
Subsequent offence: Fine not exceeding $160,000 or/and imprisonment for a term not exceeding 4 years
b) First conviction: Fine not exceeding $10,000 or/and imprisonment for a term not exceeding 3 years
Subsequent offence: Fine not exceeding $200,000 or/and imprisonment for a term not exceeding 2 years
c) First conviction: Fine not exceeding $10,000 or/and imprisonment for a term not exceeding 5 years
Subsequent offence: Fine not exceeding $460,000 or/and imprisonment for a term not exceeding 8 years

A

A

48
Q

Under Section 15 of the Employment Agencies Act, what are some of the offences on the offering of fees?

a) distributing money, cash flow incentives to EA personnel
b) for creating a business model
c) For employing a person
d) For continuing to employ
e) As financial guarantee in relation to the employment of a person
f) c,d,e

A

F

49
Q

What is the penalty involved for offering fees under Section 15 of the Employment Agencies Act?

a) Fine not exceeding $5,000 or/and imprisonment for a term not exceeding 6 months
b) Fine exceeding $8,000 or/and imprisonment for a term exceeding 6 months
c) Fine not exceeding $2,000 or/and imprisonment for a term not exceeding 2 months

A

A

50
Q

Under Section 21 of the Employment Agencies Act, which of the following is a false statement of some of the Liability of Licensee?

a) The licensee is liable for the same act, omission, neglect or default by staff or
partner (i.e. principal offender)
b) The licensee can be subjected to the same penalties as the principal offender
c) KAH A of ABC Pte Ltd (a licensed Employment Agency) will, in his
capacity as the Director committed the same offence under the Employment Agencies Act.
d) a,b,c
e) EA is liable for collecting the monthly licensee from the worker

A

D

51
Q

Under Section 22 of the Employment Agencies Act, what is the penalty for furnish false information?

a) Fine not exceeding $15,000 or/and imprisonment for a term not exceeding 12 months
b) Fine not exceeding $10,000 or/and imprisonment for a term not exceeding 10 months
c) Fine not exceeding $6,080 or/and imprisonment for a term not exceeding 8 months

A

A

52
Q

Under section 23(2), what are some of the penalty involved if an EA personnel furnish false information to the employment of any applicant for employment?

a) fine exceeding $15,000 or/and imprisonment for a term not exceeding 18month
b) fine not exceeding $15,000 or/and imprisonment for a term not exceeding 12 month
c) fine not exceeding $25,000 or/and imprisonment for a term not exceeding 24 month

A

B

53
Q

Who is found guilty if they furnish false information relevant to the employment of any applicant for employment?

a) licensee
b) EA personnel
c) none of the above
d) all of the above

A

D

54
Q

Under Section 23(3) of the Employment Agencies Act, what are some of the penalty involved if an EA personnel instigate or induce a person not to employ a job seeker who did not use the services of the employment agency?

a) first conviction: fine not exceeding $2,000
Subsequent conviction: Fine not exceeding $2,000 or/and imprisonment for a term not exceeding 6 month
b) first conviction: fine not exceeding $1,000
Subsequent conviction: Fine not exceeding $8,000 or/and imprisonment for a term not exceeding 8month
c) first conviction: fine not exceeding $3,000
Subsequent conviction: Fine not exceeding $4,000 or/and imprisonment for a term not exceeding 6 month

A

A

55
Q

Under section 14 of employment agencies rules, what are some of the offence to not disclose dispute resolution mechanism?

a) EA must disclose their client’s complain before dispute resolution
b) Dispute resolution mechanism should set out steps the Employment Agency
c) Both parties should agree for dispute resolution before proceeding
d) The third party mediator should be a provider of mediation services, and must be informed and must agree to provide the dispute resolution.
e) a&d
f) non of the above

A

E

56
Q

What are the penalty involved should an EA commit an offence to not disclose resolution mechanism?

a) first conviction: Fine not exceeding $7,000
Subsequent conviction: Fine not exceeding $3,000 or/and imprisonment for a term not exceeding 8 months
b) first conviction: Fine not exceeding $1,000
Subsequent conviction: Fine not exceeding $2,000 or/and imprisonment for a term not exceeding 4months
c) first conviction: Fine not exceeding $1,000
Subsequent conviction: Fine not exceeding $2,000 or/and imprisonment for a term not exceeding 6 months

A

C

57
Q

What are the consequences that may result EA’s action detrimental to the interest of its clients , and action detrimental to the public interest?

a) demerit points
b) suspension or revocation of the employment agency’s license
c) fine
d) a,b
e) b,c

A

D

58
Q

Under Section 23 (5) of employment agencies act, what are some of the offences to Contravene any License Conditions?

a) commissioners may grant or renew a new license with condition
b) commissioner may revoke any of the existing conditions of the license or impose new conditions
c) commission may renew the new license for another 6-8 months
d) a,b
e) ,a,c

A

D

59
Q

What are some of the penalty involved if an EA committed an offence to contravene any licence condition?

a) fine not exceeding $5,000 or/and imprisonment for a term not exceeding 6 month
b) fine not exceeding $2,000 or/and imprisonment for a term not exceeding 8 month
c) fine not exceeding $3,000 or/and imprisonment for a term not exceeding 4 month

A

A

60
Q

What are the penalty involved for making an offence to contravene any license condition?

a) Fine not exceeding $5,000 or/and imprisonment for a term not exceeding 6 months
b) Fine not exceeding $3,000 or/and imprisonment for a term not exceeding 4 months
c) Fine not exceeding $3,000 or/and imprisonment for a term not exceeding 12 months

A

A

61
Q

Employment Agency must not do work related to placing foreigners in a training programme or obtain a training employment pass or a training work permit for a foreigner. Which Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)

62
Q

Employment Agency must include the Employment Agency name and licence number in all forms of Employment Agency advertisement and documents undertaken by the Employment Agency. Which Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

b

63
Q

Employment Agency Personnel’s full name and registration number must be included in all forms of documents where Employment Agency Personnel is involved in. Which Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

C

64
Q

Employment Agency must provide to MOM, a list of prescribed information, where there is a successful placement for a permanent or contract position of at least 6 months for which the fixed monthly salary is at least $3,300.Which Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

d

65
Q

Employment Agency must retain possession of all documents (original, copy, or in electronic form) for a minimum period of 3 years, starting from the date of any work pass application and any work pass renewal. Which Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

e

66
Q

Employment Agency must report all breaches in relation to the Employment Agencies Act, Employment of Foreign Manpower Act, Employment Act and Work Injury Compensation Act and their related subsidiary legislations in connection with any of its clients as long as Employment Agency has knowledge of the said breach. Which Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

f

67
Q

Employment Agency must perform verification checks to ensure foreigners brought in to Singapore for employment meet the prevailing entry requirements prescribed by MOM. Which Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

g

68
Q

Employment Agency shall secure written authorization in MOM’s prescribed form from their client before making any work pass transactions for the said clientWhich Employment Agency Licence Conditions is this?

a)Comprehensive Licence:
EALC 1(a)
Select Licence: EALC 1(c)
b)Comprehensive Licence: EALC 4(a)
Select Licence: EALC 4(a)
c)Comprehensive Licence: EALC 4(b)
Select Licence: EALC 4(b)
d)Comprehensive Licence: EALC 5(b)(i)
Select Licence: EALC 5(b)(i)
e)Comprehensive Licence: EALC 5(c)
Select Licence: EALC 5(C)
f)Comprehensive Licence: EALC 6A(a)
Select Licence: EALC 6A(a)
g)Comprehensive Licence: EALC 7
Select Licence: EALC 7
h)Comprehensive Licence: EALC 9
Select Licence: EALC 9
A

h

69
Q

How do MOM communicate with Employment agencies?

a) via Whatsapp or email
b) regular email alerts to EA
c) Facebook or Instagram

A

B

70
Q

What will MOM usually share with EA in their EA alert?

a) employee supply labour statistics
b) job satisfaction report
c) industry development, legislative amendments and other responsibilities expected of EAs.

A

C

71
Q

What must EA update MOM on whenever they received the EA Alert?

a) company monthly expenditure report
b) list of clients/ suppliers
c) registered EA personnel (including KAHs)

A

C registered EA personnel (including KAHs)

72
Q

Under good employment practices, what are some of the duties of care that an employment agency must adopt to have good business practices?

a) Knowledge of and compliance with applicable laws and guidelines
b) Professionalism of Employment Agency Personnel
c) competent and well-versed in HR law and practices
d) Advertising of Employment Agency services
e) a,b,d
f) c,d,f

A

E
Duty of Care

Knowledge of and compliance with applicable laws and guidelines
1. Follow, conduct, and keep up-to-date according to the Employment Agencies Regulatory Framework (EARF), regulations, and guidelines that have a bearing on the conduct of the Employment Agency’s business activities.

The professionalism of Employment Agency Personnel
2.undergo training and continuous professional development within the stipulated competency frameworks
why? : promote valuable Employment Agency related activities and services.

Advertising of Employment Agency services

  1. ensure accurate advertisement fees is being surcharged to the employer. Do not exploit the employer’s lack of knowledge, expertise and experience
    - Do not make any variation on all advertised terms.
    - Gather all relevant information for the employer before allowing them on whether they decide to engage in employment agencies services.
73
Q

Under good employment practices, what are some of the service agreements that an employment agency must adopt to have good business practices?

a) state clearly what are the services that an EA offer to the employer such as service fees payable and refund and replacement policies.
b) In case of any dispute that may arise between employer and employment agency, the service agreement should state the resolving mechanism
c) The EA should explain and seek approval from the employer for understanding all the terms and conditions before undergoing the service agreement.
d) A copy of the service agreement must be given to the employer.
e) all of the above,
f) none of the above.

A

E

74
Q

Under good employment practices, what are some of the complaints and dispute resolutions that an employment agency must adopt to have good business practices?

a) Soliciting feedback
b) Handling Employers’ complaints against the Employment Agency
c) good business management and work practices
d) a,b
e) a,c

A

D

Soliciting feedback

  • proactively solicit Employers’ feedback to monitor and raise service standards.

Handling Employers’ complaints against the Employment Agency

  • take all necessary measures to resolve disputes between the Employer and the Employment Agency.
  • Follow and abide by whatever outcome that the third party mediation has come up with. Follow up with the employer.
75
Q

What are the two types of actions against culpable employment agencies?

a) enforcement action
b) Administrative Actions
c) none of the above.
d) close down of work place action
e) all of the above

A

E

Enforcement Actions

  • Warning
  • Offer of Composition
  • Fines
  • Prosecution
Administrative Actions
-Issuance of Demerit Points
-Licence Revocation and
Suspension
-Forfeiture of Security
Deposits
76
Q

When can MOM suspend or revoke an Employment Agency (EA)’s licence if the Employment Agency?

a) Contravened provisions of the Employment Agencies Act or Employment Agencies Rules
b) Contravened Employment Agency Licence Conditions (EALC)
c) contravened Tariff and taxation from employer
d) a,b

A

D
Contravened provisions of the Employment Agencies Act or Employment Agencies Rules

o E.g. Employment Agency had abetted an unlicensed employment agent thus had infringed S6(1) R/w S28B of the Employment Agencies Act.

Contravened Employment Agency Licence Conditions (EALC)
o E.g. Employment Agency had failed to secure proper written
authorisation from their client before processing any work pass
transactions for the client thereby infringed EALC 9

Acted in a manner detrimental to interest of client
o E.g. Employer and Foreign Domestic Worker have mutually agreed for her to be repatriated, however the Employment Agency did not allow Foreign Domestic Worker to be repatriated until Foreign Domestic Worker found a way to pay her loan.

 Has ceased business – wound up, liquidated, dissolved

 Has been dormant for a continuous period of 6 months
o E.g. Employment Agency does not have placement for past 6 months (One of the considerations, MOM will exercise discretion)

 Acted in a manner detrimental to public interest
o E.g. Employment Agency post a discriminatory recruitment advertisement (See Topic on Tripartite Alliance for Fair Employment
Practices)

 Committed a criminal offence

 Is no longer fit and proper

77
Q

How does the process of the license of suspension or revocation?

a) Licensee informed in writing of suspension/revocation
b) license must be informed through phone call
c) license will be informed through email, letter mailing

A

A

78
Q

When will EA be notified of the suspension or revocation of license?

a) 10 days
b) 12 days
c) 14 days

A

C

79
Q

If the EA is unhappy with the suspension or revocation of license, how long does the appeal take to process?

a) 16 days
b) 14 days
c) 1 month

A

B

80
Q

who will usually make the final decision when an EA makes an appeal for either their suspension or revocation of license?

a) minister
b) Prime minister
c) MOM
d) commissioner

A

A

Employment Agencies may also appeal against any decision made by
Commissioner if they feel aggrieved

81
Q

Will Commissioner reinstate a licence that was suspended?

a) Yes
b) No

A

A

82
Q

What are the differences between revocation and suspension licenses?

a) Operations to be ceased immediately vs operation is still allowed but some terms and conditions are restricted.
b) both ceased immediately

A

A

revocation
-Operations to be ceased immediately

suspension
-May continue to serve out existing obligations (e.g. Handling workers’ disputes, fetching workers for medical exam/to and from the airport)
Not allowed to take on new recruitment or placement agreements
Commissioner may impose additional conditions when the licence is suspended

83
Q

Upon being served Order of Suspension / Revocation, what must the licensee adhere to?

a) Inform clients of licence suspension/revocation
b) Not to collect service/placement fee
c) To refund fees where applicable
d) all of the above
e) None of the above

A

D
Inform clients of licence suspension / revocation
 Not to collect service / placement fee
 To refund fees where applicable
 Refer clients to other Employment Agencies to continue with serving out the
obligations
 Not to submit any work pass applications for clients

84
Q

What is the penalty involved if EA failed to comply with the order of suspension/revocation?

a) 1st conviction: Fine not exceeding $80,000 or/and imprisonment for a term not exceeding 3 years
Subsequent conviction: Fine not exceeding $100,000 or/and imprisonment for a term not exceeding 1 year
b) 1st conviction: Fine not exceeding $80,000 or/and imprisonment for a term not exceeding 2 years
Subsequent conviction: Fine not exceeding $160,000 or/and imprisonment for a term not exceeding 4 years
c)1st conviction: Fine not exceeding $60,000 or/and imprisonment for a term not exceeding 2 years
Subsequent conviction: Fine not exceeding $10,000 or/and imprisonment for a term not exceeding 3 years

A

B

85
Q

What are the two types of employment agencies directory?

a) Licensed Employment Agencies
b) Revoked/suspended Employment Agencies

A

Licensed Employment Agencies o Licence validity
o Demerit points
o Employment Agencies under surveillance (>12 demerit points) o Foreign Domestic Worker Employment Agencies
 Indicators such as retention rate and placement volume
 Revoked/suspended Employment Agencies

86
Q

What are some of the examples when employment agencies commit severe infringement?

a) illegal deployment of foreign workers, abuse of workers
b) illegal gambling and betting
c) illegal drug exchange

A

A

commit severe infringement - licence revoked

Demerit point system work the same as driving license

  • the lower the points = less severity
  • max point (EA) - 12 points
  • after 12pt = watch under surveillance for 12mths
  • if recommit offences during the surveillance period, it will result in revocation of license
  • demerit point valid for 12mth and has the possibility of extension with the accumulation of new demerit points

Under the new EA licence, EA is allowed to reapply and give up their licence again during their demerit point period.

87
Q

Employment Agency must provide a minimum security deposit of $40,000. How many demerit points?

a) 4
b) 8
c) 12
d) 24

A

A

88
Q

Employment agencies must provide a minimum security deposit of $60,000. How many demerit points?

a) 4
b) 8
c) 12
d) 24

A

B

89
Q

Employment Agency will have $10,000 of its security deposit forfeited.
 Employment Agency must top up its security deposit back to $60,000.
 Employment Agency will be placed under surveillance (suspension
of WP Online and EP Online accounts, surveillance status will be made known on the Employment Agency Directory, Employment Agency may be subjected to inspections).
 Employment Agency must have all Key Appointment Holders (KAHs) re-take the CEI (KAH) exam. This applies even if the Employment Agency was exempted from CEI during application.
 Employment Agency’s WP Online and EP Online accounts will be suspended until all KAHs have passed the exam, and until all issues are resolved
How many demerit points?

a) 4
b) 8
c) 12
d) 24

A

C

90
Q

The employment Agency’s licence will be suspended or revoked, depending on the case. How many demerit points?

a) 4
b) 8
c) 12
d) 24

A

D

91
Q

How long does each demerit point last from the date of issue?

a) 4mth
b) 8mth
c) 12mth

A

C

92
Q

When will all the demerit points be cleared by the EA?

a) If they do not do things that go against the MOM law and regulation
b) if it does not accumulate new demerit points for a continuous period of 12 months

A

B

93
Q

For EA who have accumulated 12 and 18 demerit points, how long is their surveillance period?

a) 4months
b) 8 months
c) 12months

A

C

94
Q

What happens during an EA’s surveillance period?

a) WP Online & EP Online accounts suspended for 3 months
b) They are also subject to audits and if an Employment Agency commits any infringements during the surveillance period, its licence may be suspended or revoked.
c) allowed to renew their licence. They would, however, remain on MOM’s surveillance when their licences are renewed.
d) all of the above
e) None of the above

A

D

CEI Basic (HR Recruiter) (12 decks)

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