Employee Engagement and Retention

Question 1

Trait Engagement

Answer 1

Inherent personality based elements that make an individual predisposed to being engaged - natural curiosity, desire to be involved, problem solving

Question 2

State Engagement

Answer 2

influenced by work conditions that can be improved through organizational interventions

Question 3

Behavioral Engagement

Answer 3

evident in the effort employees put into their jobs, leads to greater value and higher performance

Question 4

4 Drivers of Engagement

Answer 4

1. the work itself
2. confidence and trust in leadership
3. recognition and rewards
4. organizational communication delivered timely and orderly

Question 5

Aon Hewitt Engagement Model

Answer 5

• Say: speak positively about the org
• Stay: have intense sense of belonging in the org
• Strive: motivated and exert effort toward success

Question 6

Power resides with top level management

Answer 6

Authoritarian culture

Question 7

Tasks and responsibilities are clearly defined to employees and shaped by formal rules/SOPs. Accountability is key.

Answer 7

Mechanistic culture

Question 8

Culture focused on collaborative decision making and group problem solving

Answer 8

Participative culture

Question 9

Organization encourages employees to increase knowledge, competence, and performance. Shared and continuous learning.

Answer 9

Learning culture

Question 10

Culture in which talent is championed, innovative, driven from the bottom-up

Answer 10

High-performance culture

Question 11

How can managers facilitate engagement?

Answer 11

show gratitude, amplify accomplishments, and communicate well and often with an emphasis on positive feedback

Question 12

When all 3 are met, people are more likely to be engaged and motivated

Answer 12

competence, autonomy, and relatedness

Question 13

How to recruit high-performing employees

Answer 13

• clear definition of knowledge, skills, and abilities required
• offer competitive compensation and benefits
• realistic job previews

Question 14

When does burnout occur?

Answer 14

When the work is no longer meaningful to an employee

Question 15

Engagement’s impact on profitability

Answer 15

Committed and focused employees

Question 16

What reinforces the relationship between engagement and well-being?

Answer 16

Getting to know an employee’s individual needs and abilities

Question 17

4 Key areas of employee engagement:

Answer 17

1. leadership characteristics
2. team practices
3. organizational values
4. work itself

Question 18

Provides employees with opportunities to learn new ideas and skills, preparing them for future positions and challenges

Answer 18

Career development

Question 19

Job enlargement

Answer 19

doing different tasks within the same job

Question 20

Job enrichment

Answer 20

increasing depth of a job by adding responsibilities

Question 21

Job rotation

Answer 21

movement between different jobs

Question 22

Work simplification

Answer 22

decreasing the complexity and improving efficiency of a job

Question 23

Dual career ladders

Answer 23

provides meaningful career paths outside of traditional management roles

Question 24

Fast-track programs

Answer 24

rapidly increase development of potential future leaders

Question 25

Measure important data on specific issues

Answer 25

Employee Opinion Surveys

Question 26

Focus on level of job satisfaction, commitment, and morale

Answer 26

Employee Engagement Surveys

Question 27

How can employee engagement survey results be effectively used?

Answer 27

- identify drivers of engagement - identify engagement drivers that can realistically be addressed - make action plans that are realistic and measurable - track and communicate efforts and results

Question 28

Stay Interviews

Answer 28

understand why employees continue to work for the org, assess degree of satisfaction and engagement

Question 29

4 Stages of the Employee Life Cycle

Answer 29

Recruitment Integration Development Transition

Question 30

Practices to increase engagement

Answer 30

- job enrichment - learning and development - strategic compensation - performance and career management

Question 31

Practices to improve retention

Answer 31

- realistic job previews - personalized onboarding - suggestion mechanisms - work-life balance - rewards and recognition

Question 32

The process of maintaining or improving employee job performance

Answer 32

Performance Management

Question 33

2 elements of performance standards

Answer 33

behaviors and results

Question 34

Employees help set objectives for themselves, defining what they intend to achieve

Answer 34

Management by Objectives (MBO)

Question 35

describes examples of desirable and undesirable behaviors, measured against a scale of performance levels

Answer 35

Behaviorally Anchored Rating Scale (BARS)

Question 36

Key managers come together by department in order to establish agreed-upon metrics and criteria for assessing performance

Answer 36

Performance calibration

Question 37

Monthly voluntary turnover rate (employee engagement metric)

Answer 37

(number of voluntary separations during month / average number of employees during month) x 100

Question 38

Revenue per employee (employee engagement metric)

Answer 38

total revenue / total number of employees

Question 39

Retention rate (retention metric)

Answer 39

(number of employees who remain employed for entire measurement period / number of employees at start of measurement period) x 100

Question 40

Turnover rate (retention metric)

Answer 40

(number of separations during measurement period / average number of employees during measurement period) x 100

Question 41

Appraisal method where employees are compared against one another

Answer 41

Comparative Method

Question 42

Appraisal method that provides a list of statements that might describe an individual, and the manager must select which statement best and least describes them

Answer 42

Forced Choice

Question 43

What driver of engagement is recognized globally

Answer 43

Professional development and growth