Empathetic Communication

Question 1

Components

Answer 1

1. Active listening
2. Mindful attention
3. Observational acumen
4. Perspective flexibility
5. Non-biased summary of visit

Question 2

Mindful attention

Answer 2

How you’re feeling and reacting

Question 3

Observational acumen

Answer 3

1. Voluntary/involuntary
2. Matching/leading: match behavior and lead out another
   * *body language, setting, speech, autonomic, paralinguistics

Question 4

Interactive listening

Answer 4

1. Paraphrase
2. Repeat to remember
3. Probe for missing info
4. Clarify confusion
5. NURS

Question 5

NURS

Answer 5

1. Name emotion
2. Understand
3. Respect
4. Support