Barriers To Pt. Communication

Question 1

3 v’s of communication

Answer 1

1. Verbal = words
2. Vocal (no words)
3. Visual = body language
   * *tend to trust nonverbal more

Question 2

Common communication don’ts

Answer 2

1. Cross arms/legs
2. Poor posture
3. Fidgeting
4. Nodding too often - cultural differences
5. Amt eye contact
6. Hand placement/movement
7. Glancing at watch/phone

Question 3

Patient top complaints

Answer 3

1. Too rushed
2. Med jargon
3. Rx instructions (5th grade level)
4. Language
5. Referent to internet for ed
6. Small font
7. Assuming “yes” = understanding
8. Complex diagrams
9. Cultural differences

Question 4

Learning English patients

Answer 4

1. Most communication errors -> adverse outcomes
2. Interpretation services required at org that receive gov’t funds
   A. Expensive, limited resources, pride, time

Question 5

Hearing loss/vision impairment

Answer 5

1. Less cog resources
2. Strong correlation between hearing loss and cog decline
3. More med miscommunication