empathetic care

Question 1

what does person-centred care include?

Answer 1

identifying their needs and feelings.

promoting participation in their own care.

Listen to the patient

understanding the patient’s preferences

Tailor support to the individuals needs

Question 2

what is holistic care?

Answer 2

seeing that individuals have a range of needs and these needs cannot be handled in isolation

Question 3

physical aspects of Holistic care

Answer 3

shelter, warmth and food

Question 4

psychosocial aspects of holistic care

Answer 4

well being

Question 5

social aspects of holistic care

Answer 5

relationships and interactions

Question 6

emotional aspects of holistic care

Answer 6

love, security and happiness

Question 7

cultural aspects of holistic care

Answer 7

customs, language, ethnicity

Question 8

religious aspects of holistic care

Answer 8

being close to God, worship and spirituality

Question 9

what is empathetic care?

Answer 9

the ability to understand and share the feelings of another

recognising and validating a patient’s fear, anxiety, pain or worry.

Question 10

expressing empathy enables us to…

Answer 10

build patient trust, calms anxiety and improves health outcomes, also improves communication

Question 11

compassion

Answer 11

the desire to alleviate the suffering of another person

Question 12

sympathy

Answer 12

realising and understanding that something bad has happened to someone and you imagine the pain

Question 13

examples of non empathetic care

Answer 13

disempowerment 
mockery
labelling
disparagement 
infantilization 
intimidation

Question 14

disparagement

Answer 14

telling a person that they are worthless

Question 15

infantilization

Answer 15

patronising a person, treating them like a child

Question 16

patients may feel fear…

Answer 16

they may fear the equipment, the environment, radiation, illness

Question 17

patients may feel forgotten

Answer 17

if they left alone, ignored or not being acknowledged

Question 18

patients may feel violated

Answer 18

if they are being prodded and poked, people take control of them, being stared at

Question 19

patients may feel hepless

Answer 19

if they have loss of control, not being allowed to make their own decisions, feel scared

Question 20

patients may feel loss of dignity

Answer 20

if treated like ‘just another patient or body part’

Question 21

patients may feel embarrassment

Answer 21

if their privacy is disregarded or having to disclose personal information

Question 22

To show that we care, we should

Answer 22

introduce ourselves
sit at their eye level
pay attention to them
consider their culture, religious and social needs 
maintain their privacy

Question 23

considerations for elderly patients- environment

Answer 23

consider the lighting, tripping hazards and walking distances

Question 24

considerations for elderly patients- manual handling

Answer 24

ensure that the manual handling technique is appropriate. - will it harm the you or the patient, is it safe?.

Question 25

considerations for elderly patients- hearing and sight

Answer 25

ensure you guide the patient and speak clearly

Question 26

recommendations for caring for patients with dementia

Answer 26

the environment could be adjusted to remove excess stimuli - ensure it is calm and well organised.

support patient centred care

communicate with patients and carers over appointment times to avoid unnecessary disruption to routines

approach the patient calmly and speak directly to them

ensure the patient is accompanied by someone they know

avoid moving around whilst talking

Question 27

caring for paediatric patients

Answer 27

children and young people are encouraged to be active partners in decisions about their health care.

Question 28

recommendations for paediatric patients- babies

Answer 28

involves the parents and carers

consider appropriate immobilisation only necessary

use distraction techniques

Question 29

recommendations for paediatric patients- young children

Answer 29

use distraction techniques

explaining what you are doing in child-friendly terms

ask parents to assist with immobilisation

consider tone of voice , eye contact and smilng