Emotional Intelligence

Question 1

EIQ and IQ are separate ideas, because EIQ is only about relationship skills and IQ is only about your general intelligence.

True or False

Answer 1

False

Question 2

Emotional intelligence is all about handling our relationships, stress, and conflicts in a more effective, mature, and constructive way.

True Or False

Answer 2

True

Question 3

What are some of the personal benefits of working on your emotional intelligence?
Please select all that apply.

Pay Increase
Improved Communication
Stronger personal relationships
Less workplace conflict

Answer 3

Improved Communication
Stronger personal relationships
Less workplace conflict

Question 4

The fifth competency, effective __________ , is about interacting with people and understanding their emotions. This requires you to go through each of the other competencies because they build upon each other.

Answer 4

Relationships

Question 5

Emotional intelligence is made up of five competencies. Which of the following are included in those five?
Please select all that apply.

Self-awareness
Self-Motivation
Empathy
Self-Productivity

Answer 5

Self-awareness
Self-Motivation
Empathy

Question 6

The third part of the self-awareness triangle is all about the things that __________ you. This includes things that excite you, get you out of bed in the morning, and make you want to try harder. You need to understand what these are, so you can start using them to make changes in your life.

Answer 6

Motivates

Question 7

The second part of the self-awareness triangle is how comfortable you are with yourself. There are several ways to become more comfortable with the person you are, using a formal or informal approach. Which of the following is an example of a formal approach to self-acceptance?

Making a New Years’ Resolution
Seeking the advice of a medical professional
Picking up an old hobby
Budgeting your expenses

Answer 7

Seeking the advice of a medical professional

Question 8

Self-awareness is the ability to accurately sense and identify your own feelings. It’s the foundation that supports all the other emotional intelligence competencies.

True or False

Answer 8

True

Question 9

Hanna wants to do a workplace review so she can become more familiar with her emotions in the workplace. Which three factors should she review to better understand herself and her role at work?
Please select all that apply.

Competence
Goodwill
Integrity
Scheduling

Answer 9

Competence
Goodwill
Integrity

Question 10

Self-talk is vital to self-regulation. It’s the way that you talk to yourself in your head, and it’s the nature of your thoughts. If you continually repeat negative messages, your subconscious tends to believe those thoughts.

True or False

Answer 10

True

Question 11

Self-regulation is managing your responses to emotions by understanding them and using that understanding to direct your behavior. It helps you act intentionally rather than reactively.

True or False

Answer 11

True

Question 12

Self-regulation involves expressing yourself, even though a lot of people, especially at work, just don’t want to talk about their emotions. What is it called when we express our feelings to others?

Self Awareness
Self Disclosure
Self Productivity
Self Management

Answer 12

Self Disclosure

Question 13

Part of self-regulation requires you to control your emotions, although, you may be tempted to respond emotionally to someone else. Which of the following are good ways to regulate your emotions in the moment?
Please select all that apply.

Pause to think
Don’t think about it at all
Double down on your response
Put distance between yourself and the emotion

Answer 13

Pause to think
Put distance between yourself and the emotion

Question 14

Intrinsic motivators come from within you, where you typically work toward results, instead of rewards. It’s an expression of your internal desires or needs. It usually manifests as something you want to do, not something you have to do.

True or False

Answer 14

True

Question 15

To practice your self-motivation, visualize yourself achieving your goals. Athletes do this all the time with physical challenges, and it translates to work, too. Imagine yourself going through the motions, and then make it happen.

True or False

Answer 15

True

Question 16

Which of the following are methods you can use to strengthen your self-motivation?
Please select all that apply.

Positive Self-talk
Find things that inspire you
Be realistic about your goals
get to work on time

Answer 16

Positive Self-talk
Find things that inspire you
Be realistic about your goals

Question 17

Extrinsic motivators come from outside yourself, and they involve a tangible ________ . For example, if you spend time completing projects at work, you would receive pay and recognition in return for that work.

Answer 17

reward

Question 18

Kara needs a spreadsheet from Lucy, but Lucy looks like she’s angry. She’s frowning and gritting her teeth and has an aggressive posture. Kara wants to approach Lucy with an empathy statement to better understand the situation. Which of the following is an example of an empathy statement?

Lucy is that spreadsheet ready?
hey, it looks like you are upset, what’s going on?
Don’t be mad, Lucy
Hey, lets go to lunch

Answer 18

hey it looks like you are upset, what’s going on?

Question 19

Brent walks into their manager’s office, not realizing that their manager is preoccupied, upset even. Brent is only thinking about their own project needs, and they miss out on the __________ signals that would clue them in to their manager’s emotions.

Answer 19

nonverbal

Question 20

Empathy is understanding the situation of other people by imagining their experiences and emotions, then thinking about how you would feel in their place. Being empathetic means that you can understand what other people are experiencing without having to be told how to feel.

True or False

Answer 20

True

Question 21

Empathizing with someone else means you agree with their beliefs and their actions, and that you fully understand the other person.

True or False

Answer 21

False

Question 22

To recognize other people’s emotions, you can get emotional indicators from many different places. Nonverbal communication is one of those places, and you’re constantly picking up nonverbals from everyone around you.

True or False

Answer 22

True

Question 23

Effective relationships are about successfully interacting with people, managing your emotions, and helping others manage their emotions.

True or False

Answer 23

True

Question 24

Peter works on the same team as Clarissa. Both of them have been assigned to the same project and must work together to get it finished. When working together, they tend to sit far apart from each other and stick to their own responsibilities. They complete the project on time, but without any collaboration. Which of the following best describes their work relationship?

Productive and Friendly
Friendly, but not productive
Productive, but not friendly
Not productive and not friendly

Answer 24

Productive, but not friendly

Question 25

When analyzing your work relationships, what are the two major factors that determine the effectiveness of a work relationship?
Please select all that apply.

how well you get along
how productive you are
salary
getting to work on time

Answer 25

how well you get along
how productive you are

Question 26

What are a few simple things you can do to get along better with your coworkers?
Please select all that apply.

show interest in them
be a good listener
be friendly in general
wait for your co-worker to befriend you

Answer 26

show interest in them
be a good listener
be friendly in general

Question 27

When it comes to work relationships, your differences can also be a strength. Our ability to bring different skills to the table allows the group to succeed in more situations than one person could by themselves.

True or False

Answer 27

True

Question 28

The quadrants of DISC are D for dominance, I for influence, S for steadiness, and C for conscientiousness. Everybody is made up of all four different DISC styles, but you still have one dominant style that you most associate with.

True or False

Answer 28

True

Question 29

Freddie has a High-C style, for conscientiousness. Sometimes he can be overly controlling, and he has a fear of making mistakes or being criticized. Which of the following recommendations could you give to Freddie to help him get along better with his coworkers?
Please select all that apply.

Allow others to have control over their work
Have constructive conversations to read solutions
Delegate work as much as you can
Don’t make big decisions by yourself

Answer 29

Allow others to have control over their work
Have constructive conversations to read solutions
Don’t make big decisions by yourself

Question 30

Which of the following best describes a person in the dominance style?

Collaborative, persuasive, and appreciates recognition
Analytical, serious and cautious
Agreeable, patient and dependable
Direct, determined, and competitive

Answer 30

Direct, determined, and competitive

Question 31

When it comes to the _________ style, these people like to collaborate with and persuade others, and they’re typically involved with diverse groups of people. They are enthusiastic, trusting, and appreciative when being recognized for their work.

Answer 31

I

Question 32

Oliver is usually team-oriented, with a predictable, consistent approach at work. He’s dependable, agreeable, and patient. He likes to have routine and structure to his work, so he can rely on his tools, resources, and coworkers to be there when he needs them. Which of the four DISC styles does Oliver most associate with?

Dominance
Steadiness
Influence
Conscientiousness

Answer 32

Steadiness