Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CTC Travel Institute > Coaching and Mentoring > Flashcards

Coaching and Mentoring Flashcards

1
Q

You’re thinking about joining a mentorship program as a mentee. Which of the following are things you might reasonably expect to get out of the mentorship program? Please select all that apply.

Helping with professional goals
Becoming familiar with Office politics
Getting out of regular work
Getting to hear office politics

A

Helping with professional goals
Becoming familiar with Office politics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Which of the following would make a good mentor?
Please select all that apply.

Someone who’s about to retire
Someone with experience
Someone who can be trusted
A former HiPo

A

Someone with experience
Someone who can be trusted
A former HiPo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Which of the following is NOT a type of mentoring discussed in this program?

One to One
Flash
Reverse
Company Wide

A

Company Wide

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Mentees are often drawn from HiPos. What does HiPo mean?

High-Potential employee
High-Performing employee
High-Potency employee
High-policy employee

A

High-Potential employee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Mentors don’t get anything out of the mentorship; they’re just there to provide free help.

True or False

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Which of the following is NOT something the mentoring committee will determine?

How long will the mentorship last
Who should contact whom first
Who should be the sponsor of the program
How often should the pair meet

A

Who should be the sponsor of the program

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The first step of creating a mentoring program is to:

Determine how many people will be in it
Pair up mentors with mentees
Get together a mentoring committee
Determine the goal of the program

A

Determine the goal of the program

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Most mentorships should be about how long?

1 month
6 months
9 months
12 months

A

12 months

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Your mentoring program should match your company’s culture. If you’re less formal as a company, the mentorship should also be less formal.

True or False

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Which of the following are ways you can match mentors with mentees?
Please select all that apply.

By name
By pay scale
By interests
By schedule

A

By interests
By schedule

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

A successful mentor and mentee match depends on what three things?
Please select all that apply.

Age Gap
Expectations
Experience
Compatibility

A

Expectations
Experience
Compatibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Your mentor should NOT be in the same chain of command as you, because this can create problems with your manager feeling like you’re going over their head.

True or False?

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Mentor/Mentee relationships will work, no matter how compatible you are personally.

True or False

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

You’re an entry-level computer programmer who’s joining a mentorship program as a mentee. Your goal is to ultimately become an IT manager. Which of the following would be the best match for you as your mentor?

Charles, who is another computer programmer
Shauna, who is VP of Computer Science
Janet, who is an IT director
Jose, CEO of Company

A

Janet, who is an IT director

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

A mentoring form should include all of the following information about the mentor and mentee EXCEPT:

Work background
Social Security Number
Educational Attainment
Goals for the process

A

Social Security Number

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

The general rule of confidentiality is that which of the following should be true?
Please select all that apply.

The mentor should keep things confidential
The mentee should keep things confidential
The mentor should be able to share what they hear
The mentee should be able to share what they hear

A

The mentor should keep things confidential
The mentee should keep things confidential

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

The first step in making a mentoring agreement is to lay out:

Goals
Time Frame
Frequency
When and Where

A

Goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

A mentor and mentee should meet once a month, but no more frequently than that

True or False

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

“If it’s not in writing, it never happened,” applies to mentorship agreements.

True or False

A

True

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

You and your mentor have decided on the goals for your mentorship, the time frame, and the frequency in which you’ll meet. What’s the next thing you should figure out?

Time Frame
Who takes notes
When and Where to meet
When the formal wrap-up will be

A

When and Where to meet

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Rescheduling a mentorship meeting is never okay. Just cancel it, and don’t waste either party’s time trying to reschedule, if something comes up.

True or False

A

False

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

The first thing you’ll want to do in your mentoring meeting is:

Review one Issues from the last meeting
Talk about what your goals are for this month
Talk about your day
Do a quick recap

A

Review one Issues from the last meeting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

You’re setting up the schedule for your mentorship meetings as a mentor. You’ve decided to do it on the first Tuesday of every month at 1 pm, going until 1:30 pm. What things could get in the way of this time?

You have another meeting every Tuesday from 12 pm to 1 pm
You have to leave at 430pm daily to pick up your kids
Your mentee has their lunch break at 1130 am to 1230 pm
None of the above

A

You have another meeting every Tuesday from 12 pm to 1 pm

24
Q

You can easily transition into your mentoring meeting mindset without taking any time to switch gears.

True or False

A

False

25
Q

DON’T meet where it’s too public if you’re going to talk about confidential things.

True or False

A

True

26
Q

As a mentee, which of the following are DO’s for you?
Please select all that apply.

Take the initiative
Learn from your mistakes
Follow only what the mentor wants you to do
Expect your mentor to solve your problems

A

Take the initiative
Learn from your mistakes

27
Q

The mentor needs to share their own thoughts and feelings, so the mentee will feel comfortable doing the same.

True or False

A

True

28
Q

As a mentor, which of the following are DO’s for you?
Please select all that apply.

Remember to respect your mentees’ time
Help the Mentee achieve their goals not yours
Always talk about whatever the Mentee wants to talk about
Keep meetings confidential

A

Remember to respect your mentees’ time
Help the Mentee achieve their goals not yours
Keep meetings confidential

29
Q

When should your formal check-ins happen?
Please select all that apply.

1 month
3 months
6 months
9 months

A

1 month
6 months

30
Q

Fill in the blank(s) below

The first and foremost important thing to have between a Mentor and Mentee is _____________.

A

Trust

31
Q

What kinds of expectations do you need to set, as both mentor and mentee, before you start the mentoring relationship?
Please select all that apply.

Who will schedule the meetings
What is the role of each
What are the goals of the meeting
How long will the meetings be

A

Who will schedule the meetings
What is the role of each
What are the goals of the meeting
How long will the meetings be

32
Q

People doing productive work but who still need some supervision are called what?

Rookies
Key Players
Everyday Players
Captains

A

Everyday Players

33
Q

There’s one “best practice” for coaching people.

True or False

A

False

34
Q

What are the two parts of the coaching axis?
Please select all that apply.

Empowerment
Encouragement
Communication Skills
Intelligence

A

Empowerment
Encouragement

35
Q

A Rookie must be someone young.

True or False

A

False

36
Q

Fill in the blank(s) below

Dont just tell everyday players what to do, they want to know__________ they are doing it.

A

Why

37
Q

This stage on the coaching axis is:

Low Praise Low Tell
High Praise Low Tell
High Praise High Tell
Low Praise High Tell

A

High Praise High Tell

38
Q

During the Everyday Player phase, you begin to do what?
Please select all that apply.

Praise what they are doing
Reinforce things they are learning
Correct everything they do wrong
Start giving them lots of responsibility

A

Praise what they are doing
Reinforce things they are learning

39
Q

Once someone’s an Everyday Player, you can throw them out into the world and expect them to be able to do everything on their own.

True or False

A

False

40
Q

You should step out of instructor mode and let Everyday Players start to learn for themselves.

True or False

A

True

41
Q

Don’t give Rookies too much, too fast.

True or False

A

True

42
Q

If the Rookie is constantly asking you questions, what’s a possible negative reason?

They’re just eager
They don’t like you
You left them without enough guidance
They’re paying attention

A

You left them without enough guidance

43
Q

Without enough information, what will happen to the Rookie?

They quit
They become self-directed
They become the everyday player
They just sit around not doing work

A

They just sit around not doing work

44
Q

Why are Rookies considered low empowerment?

They aren’t making enough money yet
They aren’t doing enough to get rewarded
They don’t have the skills or knowledge to do their jobs yet
Their High Praise Low Tell

A

They don’t have the skills or knowledge to do their jobs yet

45
Q

You spend a lot of time giving information to Rookies, which means they’re low-tell.

True or False

A

False

46
Q

Let a Key Player know how valuable they are, but don’t do what with them?
Please select all that apply.

Don’t abandon them completely
Have too much daily contact
Give them some extra projects
Ignore them completely

A

Don’t abandon them completely
Have too much daily contact
Ignore them completely

47
Q

You still have to tell a Key Player how to do their job.

True or False

A

False

48
Q

A Key Player has moved up in empowerment.

True or False

A

True

49
Q

To be fair to a Key Player, you should do what?
Please select all that apply.

Dump the workload on them
Don’t dump the workload on them
Praise them
Don’t praise them

A

Don’t dump the workload on them
Praise them

50
Q

A Captain is low-praise, low-tell, which means you never have to give them positive feedback.

True or False

A

False

51
Q

What’s the number one thing you want to do with the Captain?

Delegate to them
Pay them more
Pay them less
Micromanage them

A

Delegate to them

52
Q

Captains can help support YOU through their peer leadership.

True or False

A

True

53
Q

With the Captain, you can trust them. But that also means you should do what?
Please select all that apply.

Don’t ignore them
Don’t ignore their input
Delegate all your work onto them
Ignore them and let them do whatever they want

A

Don’t ignore them
Don’t ignore their input

54
Q

One of the hardest parts of being a coach at work is letting them succeed.

True or False

A

False

55
Q

After someone has tried a new thing, it’s a good idea to ask them how they think they did before you give your own feedback.

True or False

A

True

56
Q

You should focus on what, when you’re giving feedback?
Please select all that apply.

Give feedback in private
On one or two things to improve upon
How loud your voice is
Give feedback in public

A

Give feedback in private
On one or two things to improve upon

57
Q

Which of the following is NOT one of the four steps in a coaching conversation?

Send them off into the world
Explain how to do it
Show them
Have them try it

A

Send them off into the world

CTC Travel Institute (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions