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CTC Travel Institute > DISC > Flashcards

DISC Flashcards

1
Q

DISC can help improve personal productivity.
True or False

A

True

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2
Q

DISC does what for us?

Show us how to organize our home
Teaches us how to communicate
Helps Identify tendencies in ourselves

A

Helps Identify tendencies in ourselves

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3
Q

Someone who is a steady worker yet takes the safe approach is categorized as an S.

True or False

A

True

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4
Q

A person with High I results are
Please select all that apply.

Interactive
Involved
Stable
Process Oriented

A

Interactive
Involved

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5
Q

A person with a High D result is usually …

Determined
Indirect
slow
Compliant

A

Determined

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6
Q

If you are a High C you are most likely to:

Want all of the facts and numbers in advance
Comply with rules and regulations
Make quick decisions

A

Comply with rules and regulations

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7
Q

What are the goals of DISC?
Please select all that apply.

To increase your overall productivity
To learn how to talk down to employees
To recognize styles in yourself so that you can better recognize them in others
To learn behavioral tendencies

A

To increase your overall productivity
To recognize styles in yourself so that you can better recognize them in others
To learn behavioral tendencies

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8
Q

Hermione Granger is an example of which DISC style?

D
I
S
C

A

C

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9
Q

What are some characteristics of the High S style?
Please select all that apply.

Competitive
Consistent
Slow-paced
Animated
Supportive
Fearless

A

Slow-paced
Supportive
Consistent

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10
Q

When under pressure, the High I can:

Be overly critical of themselves
Disregard others feelings
Become Disorganized
Be overly willing to give in

A

Become Disorganized

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11
Q

Darth Vader is an example of which DISC style?

D
I
S
C

A

D

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12
Q

Everyone should strive to be a High D because they are quick to make decisions.
True or False

A

False

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13
Q

What are some characteristics of the High I style?
Please select all that apply.

People Oriented
Persuasive
Serious
Domineering
Accurate

A

People Oriented
Persuasive

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14
Q

If someone is a methodical worker, they are most likely a:
Please select all that apply.

D
I
S
C

A

S
C

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15
Q

A High I will usually ask:

Who
What
How
Why

A

Who

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16
Q

Roberto excitedly talks about the new project he’s launching. He recruits several people to work on that project with him. He has already arranged several meetings to talk about the project and to get everyone pumped up about their responsibilities. His goal is to make this project a success, and to get some recognition for himself and the team he leads. Roberto is most likely a:

D
I
S
C

A

I

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17
Q

If your boss rarely shows interest in making small talk, they are most likely a:
Please select all that apply.

D
I
S
C

A

D
C

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18
Q

Juniper is a manager known for getting results. Her employees respect her but they do not have a personal relationship with her. Management characteristics include being quick to take over a situation and being blunt about the job her employees are doing. Juniper is most likely a:

D
I
S
C

A

D

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19
Q

Peggy has been working for the same company for 22 years. For 18 of those years, she has had the same job. She arrives to work on time, and never misses a day. If you need something done, you can usually count on her to do it well, and to do it without complaining. Peggy is most likely a:

D
I
S
C

A

S

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20
Q

A High C will usually ask:

Who
What
How
Why

A

Why

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21
Q

Which DISC styles are task-oriented?
Please select all that apply.

D
I
S
C

A

D
C

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22
Q

Both the High S and High D are overly cautious about making rash decisions.
True or False

A

False

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23
Q

A High C is often controlling enough to force the High D to consider details.
True or False

A

True

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24
Q

Which DISC styles work quickly?
Please select all that apply.

D
I
S
C

A

D
I

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25
Q

When a High D and High I are working together, they may have a tendency to:

Skip talking about the details
Determine a clear path of action
Work Slowly
None of the above

A

Skip talking about the details

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26
Q

The High S and High C work well together, and are a good match, unless you need:
Please select all that apply.

Methodical Process
Radical Change
Speed
Attention to detail

A

Radical Change
Speed

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27
Q

High D’s get overwhelmed when asked to work quickly.

True or False

A

False

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28
Q

What are some weaknesses of the High D?
Please select all that apply.

They overrun people
They make hasty decisions
They tend to be blunt
They overlook other’s feelings

A

They overrun people
They make hasty decisions
They tend to be blunt
They overlook other’s feelings

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29
Q

We need High D’s in the workplace because they are good problem solvers.

True or False

A

True

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30
Q

What do High D’s fear?

Change
Deadlines
Loss of control
Chaotic work environments

A

Loss of control

31
Q

People are motivated by needs. What motivates the High D?
Please select all that apply.

Stability
Power
Challenge
Authority

A

Power
Challenge
Authority

32
Q

What are some characteristics of the High D?
Please select all that apply.

Goal Oriented
Optimistic
Data-driven
Demanding
Steady

A

Goal Oriented
Demanding

33
Q

Which characteristics are typical for a High C?
Please select all that apply.

Accurate
Serious
Data-Driven
Optimistic

A

Accurate
Serious
Data-Driven

34
Q

Your team is tasked with a difficult assignment. The best way to get the High C involved is by:

Giving them a team to motivate
Giving them data and ask them to sort through it
Giving them a really tight deadline
Giving them negative feed back from a previous project

A

Giving them data and ask them to sort through it

35
Q

A High C is motivated by:
Standards
Taking control
A lively work environment
Group Projects

A

Standards

36
Q

High C’s thrive when they can start a project and then pass it on to someone else to complete.

True or False

A

False

37
Q

What motivates a High I?

Freedom to do things their own way and on there schedule
Recognition in front of a group
Being Popular
All of the above

A

All of the above

38
Q

High I’s love to brag about how good they are at their jobs.

True or False

A

False

39
Q

High I’s avoid recognition in front of the group.

True or False

A

False

40
Q

There is a tight deadline with lots of moving parts. A High I is likely to:
Please select all that apply.

Keep the team excited about the deadline
Put their head own and do it all themselves
Dictate each team member’s responsibility
Give the team a pep talk

A

Keep the team excited about the deadline
Give the team a pep talk

41
Q

What are some characteristics of High I’s?
Please select all that apply.

Personable
Impulsive
Optimistic
Data driven

A

Personable
Impulsive
Optimistic

42
Q

High I’s fear losing friendships.

True or False

A

True

43
Q

High S people tend to change jobs frequently.

True or False

A

False

44
Q

What are some characteristics of the High S?
Please select all that apply.

Dependable
Patient
Data Driven
Domineering
Excited

A

Dependable
Patient

45
Q

High S loves to specialize in a skill.

True or False

A

True

46
Q

A tight deadline is approaching for your High S coworker. What’s the best strategy to help them meet that deadline?

Remove other distractions so they can focus
Bring in 6 or 7 other people to work on the project
Have a group meeting and talk about it
None of the above

A

Remove other distractions so they can focus

47
Q

What motivates a High S?

Traditions
Consistency
None of the above
All of the above
Recognition

A

All of the above

48
Q

What are some things a High S would not like?
Please select all that apply.

someone swapping chairs with them
abruptly being assigned different responsibilities
working with a really large group of excited people
being left alone to do their job

A

someone swapping chairs with them
abruptly being assigned different responsibilities
working with a really large group of excited people

49
Q

A High S can be hospitable, to a fault.

True or False

A

True

50
Q

What is the need of the high D customer?

To be left alone to do their job
to crush the competition
to iron out the details before taking action
none of the above
all of the above

A

to crush the competition

51
Q

A High D might try to coax you into an argument. You should:
Please select all that apply.

Speak softly
Redirect the conversation to the needs of their bottom line

A

Speak softly
Redirect the conversation to the needs of their bottom line

52
Q

A High D:

Has high standards
Expects to be the best
Wants to win
Is quick to make decisions
All of the above

A

All of the above

53
Q

When selling to a High D, you should:

Start with the details
Start with the impact of the bottom line
Respond to their sound rants with one of your own
Walk away from the conversation when they become abrubt

A

Start with the impact of the bottom line

54
Q

When selling to a High D, you should act like you’re the expert and approach the conversation as though you have something to teach them.

True or false

A

False

55
Q

What is the need of the High I customer?

To be liked
To crush the competition
To iron out the details
None of the above
All of the above

A

To be liked

56
Q

When selling to a High I, you should treat them to coffee and ask them about their family.

True or False

A

True

57
Q

When selling to a High I, you should:
Please select all that apply.

Remind them that they owe you
Start with a smile
Start with small talk
Remind them of past successes

A

Start with a smile
Start with small talk
Remind them of past successes

58
Q

The High I is demanding and ruthless when interacting with vendors.

Ture or False

A

False

59
Q

A High I:
Please select all that apply.

Is quick to make decisions
Fears of losing a friend
Strives for Win-Win
Want s to be left alone to work

A

Fears of losing a friend
Strives for Win-Win

60
Q

Sometimes you will have to push a High I to make a decision. When that time comes, it’s best to:
Please select all that apply.

Make them the bad guy
show them how it’s a win-win for the whole team
use an urgency close
Don’t push a High I

A

Make them the bad guy
show them how it’s a win-win for the whole team
use an urgency close

61
Q

Your High I customer is likely to take advantage of you.

True or False

A

False

62
Q

The High S customer is considered a loyal customer.

True or False

A

True

63
Q

The High S will be quick to adapt to whatever new idea you propose to them.

True or False

A

False

64
Q

What are the needs of the High S?
Please select all that apply.

Trust
Routine
Public Recognition
Leadership Positions

A

Trust
Routine

65
Q

What are some qualities of a High S?

Team Oriented
Reliable
All of the Above
Steady
Predictable
None of the above

A

All of the Above

66
Q

You have to call on a High S customer. What are some things you should do to prepare for that call?
Please select all that apply.

A

Refresh your memory on past successes you have had with them
Determine what you can “give” them in terms of the “extra mile”

67
Q

When selling to a High C, you should:

Have facts
Prove. your quality
Conduct regular reviews
Be prepared for procrastination
All of the above
None of the above

A

All of the above

68
Q

It is okay to estimate when talking to a High C.

True or False

A

False

69
Q

High C can seem standoffish.

True or False

A

True

70
Q

You are calling on your High C customer. You should prepare for that call by:

Looking at their social media accounts so that you can ask them about family
Skimming there latest performance numbers so you can say that they were good
Putting together a slide show of your last vacation
Carefully reading their latest performance numbers and printing out their statistics and any relevant charts to review with them.

A

Carefully reading their latest performance numbers and printing out their statistics and any relevant charts to review with them.

71
Q

With a High C, it is best to:

Over promise and under deliver
Under promise and over deliver

A

Under promise and over deliver

72
Q

High C’s tend to break the rules.

True of False

A

false

73
Q

What are the needs of a High C?
Please select all that apply.

Reassurance through data
“close enough”
Time to analyze facts and data
An understanding of process

A

Reassurance through data
Time to analyze facts and data
An understanding of process

CTC Travel Institute (7 decks)

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