Emergencies & Passenger Service Flashcards
Where must passengers needing to use the ramp be waiting?
At 3 or 6 car mark.
What do you do if you can’t understand a passenger?
Ask them how they say yes or no.
Who gets to use the ramp?
Anyone that asks.
What must you do when using the ramp?
Check for defects
What dangers can you face when putting down the ramp?
- fall on you or a passenger
- the wind can lift it and injure you
- pulled muscles and strain injury
What is the first course of action when dealing with an unruly passenger?
Get to a safe place and call TC
Where can you find anti discrimination, Privacy and confidentiality policies?
On the intranet system called “The Depot”
When an error occurs the renders the automatic announcements inoperative at what time must the driver make manual PA announcements?
Where does the driver get Train Transposals from?
They can be given to the driver over the DTRS from TC at Metrol.
Any delay over how long must be announced?
Two minutes
During extended delays regular announcements must be made at?
Five minute intervals
You must make announcements If you are stopped for more than how long?
2 minutes
Who is responsible for entraining and detraining passengers with special needs?
Drivers
What steps must you take with detraining a passenger with special needs, when relieving staff at terminating station and the train is to depart in the opposite direction?
*Comeng
What steps must you take with detraining a passenger with special needs, when relieving staff at terminating station and the train is to depart in the opposite direction?
*Siemens & X’Trapolis
Should drivers attempt to lift wheel chairs for customers?
No.
Who can assist with ramp deployment?
Station staff.
What are some of the roles of a Duty Manager?
- Coordinating injury management of Drivers and other train service staff that fall under their control.
- Manage Drives after traumatic events and incidents.
- Provide management presence after hours.
- communicate with the Train Controllers regarding events impacting the network
- Manage the initial response to safety and critical incident.
- Portable radio defects or if lost or stolen
Any trips/slips and falls or injuries are to be reported to the Duty Manager.
What is the DAOs role?
DAO
What must the Relieving Driver do?
Yes.
