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Metro > Emergencies & Passenger Service > Flashcards

Emergencies & Passenger Service Flashcards

1
Q
A
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2
Q

Where must passengers needing to use the ramp be waiting?

A

At 3 or 6 car mark.

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3
Q

What do you do if you can’t understand a passenger?

A

Ask them how they say yes or no.

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4
Q

Who gets to use the ramp?

A

Anyone that asks.

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5
Q

What must you do when using the ramp?

A

Check for defects

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6
Q

What dangers can you face when putting down the ramp?

A
  • fall on you or a passenger
  • the wind can lift it and injure you
  • pulled muscles and strain injury
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7
Q

What is the first course of action when dealing with an unruly passenger?

A

Get to a safe place and call TC

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8
Q

Where can you find anti discrimination, Privacy and confidentiality policies?

A

On the intranet system called “The Depot”

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9
Q

When an error occurs the renders the automatic announcements inoperative at what time must the driver make manual PA announcements?

A
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10
Q
A
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11
Q

Where does the driver get Train Transposals from?

A

They can be given to the driver over the DTRS from TC at Metrol.

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12
Q

Any delay over how long must be announced?

A

Two minutes

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13
Q

During extended delays regular announcements must be made at?

A

Five minute intervals

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14
Q

You must make announcements If you are stopped for more than how long?

A

2 minutes

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15
Q

Who is responsible for entraining and detraining passengers with special needs?

A

Drivers

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16
Q

What steps must you take with detraining a passenger with special needs, when relieving staff at terminating station and the train is to depart in the opposite direction?

*Comeng

A
17
Q

What steps must you take with detraining a passenger with special needs, when relieving staff at terminating station and the train is to depart in the opposite direction?

*Siemens & X’Trapolis

A
18
Q

Should drivers attempt to lift wheel chairs for customers?

A

No.

19
Q

Who can assist with ramp deployment?

A

Station staff.

20
Q

What are some of the roles of a Duty Manager?

A
  • Coordinating injury management of Drivers and other train service staff that fall under their control.
  • Manage Drives after traumatic events and incidents.
  • Provide management presence after hours.
  • communicate with the Train Controllers regarding events impacting the network
  • Manage the initial response to safety and critical incident.
  • Portable radio defects or if lost or stolen

Any trips/slips and falls or injuries are to be reported to the Duty Manager.

21
Q

What is the DAOs role?

A
22
Q
A

DAO

23
Q

What must the Relieving Driver do?

A
24
Q
A

Yes.

25
Q

What do you do if you are involved in a near miss situation?

A
26
Q

When there is a need to evacuate, it is important to evaluate the situation and aim to ensure what?

A
27
Q

At what time must a train evacuate?

A
  • When the situation on the train can endanger human life
  • The situation is so severe that the inconvenience of evacuating passengers from the train is less of an inconvenience to those passengers then if they remained on the train.
28
Q

When evacuating passengers what locations must be taken into account and any movement of persons must be directed away from?

A

Protected Flora, Fauna and heritage sites.

29
Q

With who’s assistance must a driver wait to execute the Evacuation of passengers with special needs in the event of an emergency?

A

Emergency services

30
Q

What category is this rail over bridge?

A

Category 1

31
Q

What category is this rail over bridge?

A

Category 2

32
Q

What category is this rail over bridge?

A

Category 3

33
Q

If there is a person collapsed on the platform when should you depart the train?

A

When someone is attending to them.

Metro (16 decks)

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