Embedded Help

Question 1

What is the purpose of Embedded Help? More than one response may be correct.
A. Coach users on using a custom application
B. Provide specific written or video-based instructions for a custom application
C. Provide help in languages other than English
D. Display content based on user role
E. Display content based on query parameter values

Answer 1

A. Coach users on using a custom application
B. Provide specific written or video-based instructions for a custom application
C. Provide help in languages other than English
D. Display content based on user role
E. Display content based on query parameter values

Question 2

True or False? Custom application developers are required to create custom embedded help for every role in a custom application.

Answer 2

False

Question 3

If a custom Embedded Help record is not restricted by role, who sees the custom Embedded Help?
A. Nobody
B. Only admins
C. Only ITIL users
D. Anyone authorized for the application
E. Anyone

Answer 3

D. Anyone authorized for the application

Question 4

Which one of the following is NOT allowed in Embedded Help content?
A. Bulleted Lists
B. Tables
C. Images
D. Videos
E. Notes

Answer 4

C. Images

Question 5

What happens if no Embedded Help is available for a page?
A. A default Embedded Help page is displayed.
B. The Toggle Help Sidebar button is grayed out.
C. The No Help Available dialog appears.
D. The requestor is redirected to the ServiceNow docs site.
E. The web browser crashes.

Answer 5

A. A default Embedded Help page is displayed.

Question 6

Which one of the following is the correct way to insert a video into custom Embedded Help content?
A. Use the Link button to paste the video link into the custom Embedded Help content.
B. Use the Link button to paste the HTML for embedding a video into the custom Embedded Help content.
C. Use the Video button to paste the video link into the custom Embedded Help content.
D. Use the Video button to paste the HTML for embedding a video into the custom Embedded Help content.
E. You cannot include videos in custom Embedded Help.

Answer 6

D. Use the Video button to paste the HTML for embedding a video into the custom Embedded Help content.

Question 7

Which one of the following is true for a custom Embedded Help page created by a developer for a custom application?
A. Can be used for both a list and a form
B. Can include query parameters
C. Can be displayed in a separate browser window
D. Can be marked as created by ServiceNow
E. Can require a role

Answer 7

E. Can require a role