Developing Virtual Agent Topics

Question 1

Which plugin activates Virtual Agent-related plugins?
A. ServiceNow Virtual Agent
B. Glide Virtual Agent
C. Virtual Agent Web Client
D. Virtual Agent Designer
E. Virtual Agent

Answer 1

B. Glide Virtual Agent

Question 2

How do you make inactive topics active? More than one response may be correct.
A. Click the topic card in the list, click the Edit Topic Flow button, and click the Publish button.
B. Right-click the topic card in the list and select the Activate Topic menu item.
C. Click the topic card in the list and click the Active toggle on the topic flow or properties page.
D. Click the Test Active Topics button on the topics list page.
E. Click the topic card in the list and click the Publish button on the topic flow or properties page.

Answer 2

C. Click the topic card in the list and click the Active toggle on the topic flow or properties page.

E. Click the topic card in the list and click the Publish button on the topic flow or properties page.

Question 3

Which topic configuration field does Virtual Agent use to start a conversation on a topic?
A. Keywords
B. Tags
C. Conversation starters
D. Conditions
E. Description

Answer 3

A. Keywords

Question 4

How can you test a topic? More than one response may be correct.
A. Click the Run Active Topics button on the topic record.
B. Click the Preview button on the topic list.
C. Click the Test Active Topics button on the topic list.
D. Click the Test button on the topic record.

Answer 4

C. Click the Test Active Topics button on the topic list.

D. Click the Test button on the topic record.

Question 5

What field does the data pill reference?
The data pill is (Input Variables ➔ User Group ➔ Group ➔ Manager ➔ Name).
A. The Name of the user from the conversation’s manager.
B. The Name of the manager of a group.
C. The Name of the manager of a group the user is part of.
D. The Name of a group the user is part of.
E. The Name of the user from the conversation.

Answer 5

B. The Name of the manager of a group.

Question 6

A Static Choice node called Preferred Language is configured. You are writing a script to get the value for the node. Based on the configuration, which responses return the value of the Preferred Language node? More than one response may be correct.
The Static Choice input has a Name of Preferred Language and a Variable Name of preferred_language. The Choice List Setting has languages in the label column with corresponding language codes in the Value column.
A. (Input Variables ➔ Preferred Language)
B. vaInputs.preferred_language.getDisplayValue()
C. vaInputs.preferred_language.getValue()
D. vaInputs.preferred_language
E. vaVars.preferred_language.getValue()

Answer 6

C. vaInputs.preferred_language.getValue()

D. vaInputs.preferred_language

Question 7

How can you access data about the user in a conversation? More than one response may be correct.
A. vaVars.user
B. vaSystem.user
C. vaInputs.user
D. vaUser.user
E. (Script Variables ➔ User)

Answer 7

C. vaInputs.user

Question 8

Where do you configure the conditions for a decision?
A. On the Decision node
B. In a script before the Decision node
C. On the Decision branches
D. On a Decision branch node
E. In the Choice List Settings for a Decision node

Answer 8

C. On the Decision branches