EMAN: CONTROLLING

Question 1

The process of ascertaining whether organizational objectives have been achieved;if not, why not.

Answer 1

CONTROLLING

Question 2

Determining what activities should then be taken to achieve objectives better in the future.

Answer 2

CONTROLLING

Question 3

Completes the cycle of management functions.

Answer 3

CONTROLLING

Question 4

Objectives and goals that are set at the Planning stage are verified as to achievement or completion at any given point in the organizing and implementing stages.

Answer 4

CONTROLLING

Question 5

When expectations are not met at scheduled dates, corrective measures are usually undertaken.

Answer 5

CONTROLLING

Question 6

When expectations are not met at scheduled dates, ____________ are usually undertaken.

Answer 6

corrective measures

Question 7

When properly implemented, it will help the organization achieve its goal in the most efficient and effective manner possible.

Answer 7

IMPORTANCE OF CONTROLLING

Question 8

Example:
In a factory, each worker is required of the standard to produce a daily output of 100 pieces of the product. All workers who do not produce the requirement are given sufficient time to improve; if no improvements are seen eventually, they are asked to resign. This action will help the company keep its overhead and other costs at expected levels.
If no such control is made, the company will be faced with escalating production costs, which will place the viability of the firm in jeopardy.

Answer 8

IMPORTANCE OF CONTROLLING APPLIED IN THE WORKPLACE

Question 9

Minimize the bad effects of negative occurrences of mistakes, and shortcomings that occur in the operations.

Answer 9

Proper control measures

Question 10

STEPS IN CONTROLLING PROCESS

Answer 10

1. Establishing performance objectives and standards
2. Measuring Actual performance
3. Comparing actual performace to objectives and standards
4. taking necessary action based on the results of the comparisons.

Question 11

Establishing performance objectives and standards examples:

Answer 11

1. Sales Targets
2. Production Targets
3. Worker attendance
4. Safety record
5. Supplies used

Question 12

expressed in quantity or monetary terms (peso value)

Answer 12

Sales Targets

Question 13

expressed in quantity or quality

Answer 13

Production Targets

Question 14

expressed in terms of the rate of absences

Answer 14

Worker attendance

Question 15

expressed in number of accidents for a given period

Answer 15

Safety record

Question 16

expressed in quantity or monetary terms for a given period.

Answer 16

Supplies used

Question 17

Once the objectives and standards are established, the measurement of performance will be facilitated. Methods for measuring performance must be designed and provided with its own method of measurement.

Answer 17

Establishing performance objectives and standards

Question 18

Once the _______ are established, the measurement of performance will be facilitated.

Answer 18

objectives and standards

Question 19

____________ must be designed and provided with its own method of measurement.

Answer 19

Methods for measuring performance

Question 20

There is a need to measure actual performance so that when shortcomings occur, adjustments could be made. adjustments will depend on the actual findings.

Answer 20

Measuring Actual Performance

Question 21

Example of performance measurements:

Answer 21

-Annual growth rate
-Key Performance Indicators or KPIs
- Actual Production Output
- Market share
- Position in the industry

Question 22

Example: Target Production output for the month is compared to the actual production output delivered by the operation, and looking at the possible gap that may occur.

Answer 22

COMPARING PERFORMANCE TO OBJECTIVES AND STANDARDS

Question 23

Illustration:
A construction firm entered into a contract with the government to construct a 100 kilometer road within ten months. It would be, the, reasonable for management to expect at least 10 kilometers to be constructed every month. As such, this must be verified every month, or if possible, every week.
Haler

Answer 23

COMPARING PERFORMANCE TO OBJECTIVES AND STANDARDS

Question 24

The purpose of comparing the actual with the desired result is to provide management with the opportunity to take corrective action when necessary.

Answer 24

Taking Necessary Action

Question 25

If in the illustration cited, the management of the construction firm found out that only 15 kilometers were finished after two months, then, any of the following actions may be undertaken:

Answer 25

1. hire additional personnel
2. use more equipment
3. require overtime

Question 26

Steps in the Controlling
process:

Answer 26

see handouts

Question 27

TYPES OF CONTROL:

Answer 27

1. Feedforward control
2. Concurrent control
3. Feedback control

Question 28

When management anticipates problems and prevents their Occurrence, the type of control measure undertaken is called _________.

Answer 28

feedforward control

Question 29

It provides the assurance that the required human and non- human resources are in place before operations begin.

Answer 29

Feedforward control

Question 30

Example: The manager of a chemical manufacturing form makes sure that the best people are selected and hired to fill the jobs. Materials requred in the production process are carefully checked to detect defects and make sure that inventory of these materials are sufficient. The foregoing measures are designed to prevent wasting valuable resources and not the cause of delays should it be anticipated.If these measures are not undertaken, the likelihood that problems will occur is always present.

Answer 30

Feedforward control

Question 31

When operations are already ongoing or in progress, and activities to detect variances are made.

Answer 31

concurrent control

Question 32

It is always possible that deviations from standards will happen in the production process. When such deviations occur, adjustments are made to ensure compliance with requirements and standards. Information on the adjustments made are also necessary inputs in the pre-operation phase.

Answer 32

Concurrent control

Question 33

The manager of a construction firm constantly checks or monitors the progress of the company’s project. When the construction activity is behind schedule, corrective measures like the hiring of additional manpower are made.

Answer 33

Concurrent control

Question 34

In a firm engaged in the production and distribution of water, the chemical composition of the water procured from various sources is checked thoroughly before it is distributed to the custmers.

Answer 34

Concurrent control

Question 35

When information is gathered about a completed activity, and in order that evaluation and steps for improvement are derived.

Answer 35

Feedback Control

Question 36

Corrective actions aimed at improving future activities are features of __________.

Answer 36

feedback control

Question 37

The supervisor who discovers that continuous overtime work for factory workers lowers the quality of output. The feedback information obtained leads to some adjustment in the over- time schedule.

Answer 37

feedback control