Education, Communication and Technology Flashcards
What is multicultural awareness?
evaluating our own beliefs and attitudes and become comfortable with differences between our customs and those of our clients
What can ineffective communication lead to?
incorrect diagnoses and non compliance with treatment
When being multiculturally aware what are 3 things that should be considered?
- assume differences until similarities are proven
- emphasize description rather than interpretation of evaluation
- avoid stereotyping
What are 5 ways that cultural communication styles differ?
- voice: rate, pitch, and volume
- eye contact: direct gaze or avert eyes as a sign of respect
- expression: restrained, emotional focus
- speech: slow and soft, loud and fast
- greetings: handshake firm, mild
What is often the cause of confusion and misinterpretation?
gestures, facial expressions, and postures
___ posture is a sign of respect
good posture
list the zones that describe spacial relationships.
- intimate zone: less than 18”; very close friends, business handshakes
- personal zone: 18”-4’; when giving instructions or working closely
- social zone: 4-12’; most business interaction
- public zone: greater than 12’; very formal interaction
what is the distance and relationship of the intimate zone?
less than 18”; very close friends, business handshakes
what is the distance and relationship of the personal zone?
18”-4’; when giving instructions or working closely
what is the distance and relationship of the social zone?
4-12’; most business interaction
what is the distance and relationship of the public zone?
greater than 12’; very formal interaction
What should you do when working with clients with limited english skills?
Use common terms and avoid slang, acronyms, and shorthand. use short, simple sentences
Should you always speak directly to the clients?
YES
what is pedagogy?
art and science of teaching; teachers are authority figures
In pedagogy, how are teachers viewed?
authority figures
What is andragogy?
adults are mutual partners in learning, more problem-centered than subject centered, motivation is more internal than external, self-directed learner
In andragogy, how are adults viewed in learning?
mutual partners in learning
Is andragogy more problem or subject centered?
problem
In andragogy, is motivation more external or internal?
internal
what is the learner like in adragogy?
self directed
How do middle and upper income adults consider activities they cant relate to?
a waste of time; they are goal-oriented
what do lower income adults’ interests focus on
costs and traditional food habits; oriented toward present and towards solving current problems
very poor are ___ planners
very short term
when working with adolescents consider ___ and ___
peer pressure; attitudes toward authority
how can you connect with adolescents
relate to their interests
elderly have a ___ attention span
decreased
what is needed to maintain interest when working with elderly
audience participation; control questions to stay on topic
elderly prefer what type of material
written
goals and objectives are based on ___
assessment of client knowledge
what are educational goals
goals set in accordance with the process of learning
what must educational goals be based on
previous learning and the characteristics fo the group being instructed
what do objectives in patient centered counseling include
- increased awareness of diet-related risks
- provide nutrition knowledge
- enhance skills to promote long term changes in intake
- increase confidence for making dietary changes
how should objectives be written
what is is (action), who it is (target), when or time frame, measure of outcome; specific, measurable, attainable, relevant, time bound
what is consonance
a fit between the program and the expected outcomes based on the objectives
what are the steps in content development and evaluation
a. evaluate information available and match it to objectives
b. organize into logical sequence
c. develop lesson plan
d. evaluate what you have developed
what is a lesson plan
written summary of info about a unit of instruction
what are 3 things you need to do in a lesson plan?
- describe all aspects of instruction; include plans for reassessment
- include objectives, content, sequence, activities, time allotted
- provide references, method of evaluation
what does instructional media selected depend upon?
- the teaching goals
- the size of the audience
- the physical facility equipment and time available
- the learning style of the audience
what are different types of instructional media
- posters, slides, movies (assist in oral instruction)
- computers, programmed instruction materials (substitute for instructors)
___ instruction materials are used to learn purely cognitive material; leave instructor more time to develop effective and psychomotor learning
computers and programmed instruction materials
___ is closely linked to planning
budget; all expenses must be accounted for
what must be considered when developing the budget
- project funding
- expenditures to date
- current estimates costs to complete the project
- anticipated profit or loss
what do periodic budget reviews help to control?
resources and adhere to the planning schedule
what is program promotion
informs and educates consumers about the existence of a product or service
what are tools in program promotion
- advertising
- sales promotion
- personal promotion
- public relations
what is advertising?
purchases print or electronic media; targeted message to carefully defined audience
what is sales promotion?
short term incentives to encourage purchases (coupons)
what is personal promotion?
formal/informal presentations, health fairs, cooking demos, media interview; direct contact provides positive feedback
what are public relations
publicity; organized effort to promoter a favorable image through news coverage
what are the three domains of learning?
- cognitive
- affective
- psychomotor
what is cognitive learning
aquisition of knowlege or subject matter
what is affective knowledge?
aquisition of attitudes and values
what is psychomotor learning
aquisition of muscular skills (exercise, food prep)
**what is bloom’s taxonomy?
hierarchy of learning; objectives at lower level must be mastered before complex learning can take place; is the level of learning appropriate based on the goups prior knowledge
what is design procedure used for
used to plan theory-based nutrition education
what are the six steps of design procedure?
- decide behavior change goals
- explore determinants of change
- select the theory you will use
- indicate general objectives
- generate plans
- develop education plan
what are behavior modification strategies based on?
a cause-and-effect explanation of behavior
what can behavior modification therapy focus on?
- the cues
- the behavior itself
- the consequences of the behavior
what is an antecedent in terms of behavior modification?
an event or environment that triggers a specific behavior or response (tv commercial advertising food)
what are 3 behavior modification methods?
- positive reinforcement
- avoidance learning
- extinction
what is positive reinforcement
encourages repetition of a given behavior; should be specific and immediate; meaningful attention from superiors
what is avoidance learning?
learn to escape from unpleasant consequences; avoid future criticism by improving future performance
what is extinction?
reduces undesired behavior; absence of reinforcement following undesired behavior (ignore)–>if extinction is repeated, behavior will eventually disappear
what is the transtheoretical stages of change model
behavior involves series of stages; determine stage to assess readiness to change
what are the stages in the transtheoretical stages of change model?
- precontemplation
- contemplation
- preparation
- action
- maintenance
what is involved in the precontemplation stage of the transtheoretical stages of change model
unaware or not interested in making a change; “i did not know salt had any affect on my blood pressure”
what is involved in the contemplation stage of the transtheoretical stages of change model
thinking about making a change; “i was looking at the salt contents in the foods i have at home”
what is involved in the preparation stage of the transtheoretical stages of change model
decides to change and plans to change; “i bought a cookbook on low salt cooking”
what is involved in the action stage of the transtheoretical stages of change model
tries to make the change; “i removed the salt shaker from the kitchen table”
what is involved in the maintenance stage of the transtheoretical stages of change model
sustains the change for six months or longer; “i found a website that helps me plan family low sodium meals”
in the transtheoretical stages of change model, tailoring the intervention to their ___ is more effective
stage of change
why was the health belief model developed?
developed to explain why people, especially high risk people, fail to participate in programs designed to detect or prevent disease;
what is the health belief model?
a person must perceive the severity and their susceptibility to the threat for the threat to be a behavior-motivating factor
what are the components of the health belief model?
- perceived susceptibility; obesity puts me at risk for heart disease
- perceived impact; heart disease will impede my ability to work
- perceived advantage of change; greater mobility
- appraisal of barriers; i don’t like to exercise
- self-efficacy; I can join the gym clise to work
what is self-efficacy?
conviction that you can successfully execute the behavior required to produce the outcomes
what is diffusion of motivation?
how an innovation, an idea, or a behavior spreads; intervention should be tailored to where they are in this process
what are the categories of diffuse motivation that people fall into?
- innovators; adopt an idea readily usually without input from others
- early adopters; opinion leaders in the community; will-respected
- early majority; cautious in adopting a new idea
- late majority; skeptical, adopt an idea only through peer pressure
- laggards; last to adopt the idea
describe the early adopters category of diffuse motivation
opinion leaders in the community; will-respected
describe the early majority category of diffuse motivation
cautious in adopting a new idea
describe the late majority category of diffuse motivation
skeptical, adopt an idea only through peer pressure
describe the laggards category of diffuse motivation
last to adopt the idea
what are the components of diffuse motivation
- knowledge
- persuasion
- decision
- confirmation
motivation ___ transition to new behaviors; key is ___ and ___
eases; success; support
what are some principles of communication
motivation; success and support
- emphasize human factors such as feelings, anxieties, and concerns
- involve the learner in an active way (greatest retention)
- establish rapport
- instruct: prepare, present, try, follow up
- discuss problems descriptively
- offer alternatives
- problem-oriented
- empathetic
- message should be clear, complete, concise, concrete, and correct
what is clarification
pose a question after an ambiguous client message; used to make previous message explicit
what is active or reflective listening?
paraphrase or repeat back what was just said
in reflective listening, focus on ___ rather than on own personal reactions
thoughts and feelings of others
reflective listening involves absorbing ___ and responding to the person’s ___
what is being said; concerns