Education, Communication and Technology Flashcards
What is multicultural awareness?
evaluating our own beliefs and attitudes and become comfortable with differences between our customs and those of our clients
What can ineffective communication lead to?
incorrect diagnoses and non compliance with treatment
When being multiculturally aware what are 3 things that should be considered?
- assume differences until similarities are proven
- emphasize description rather than interpretation of evaluation
- avoid stereotyping
What are 5 ways that cultural communication styles differ?
- voice: rate, pitch, and volume
- eye contact: direct gaze or avert eyes as a sign of respect
- expression: restrained, emotional focus
- speech: slow and soft, loud and fast
- greetings: handshake firm, mild
What is often the cause of confusion and misinterpretation?
gestures, facial expressions, and postures
___ posture is a sign of respect
good posture
list the zones that describe spacial relationships.
- intimate zone: less than 18”; very close friends, business handshakes
- personal zone: 18”-4’; when giving instructions or working closely
- social zone: 4-12’; most business interaction
- public zone: greater than 12’; very formal interaction
what is the distance and relationship of the intimate zone?
less than 18”; very close friends, business handshakes
what is the distance and relationship of the personal zone?
18”-4’; when giving instructions or working closely
what is the distance and relationship of the social zone?
4-12’; most business interaction
what is the distance and relationship of the public zone?
greater than 12’; very formal interaction
What should you do when working with clients with limited english skills?
Use common terms and avoid slang, acronyms, and shorthand. use short, simple sentences
Should you always speak directly to the clients?
YES
what is pedagogy?
art and science of teaching; teachers are authority figures
In pedagogy, how are teachers viewed?
authority figures
What is andragogy?
adults are mutual partners in learning, more problem-centered than subject centered, motivation is more internal than external, self-directed learner
In andragogy, how are adults viewed in learning?
mutual partners in learning
Is andragogy more problem or subject centered?
problem
In andragogy, is motivation more external or internal?
internal
what is the learner like in adragogy?
self directed
How do middle and upper income adults consider activities they cant relate to?
a waste of time; they are goal-oriented
what do lower income adults’ interests focus on
costs and traditional food habits; oriented toward present and towards solving current problems
very poor are ___ planners
very short term
when working with adolescents consider ___ and ___
peer pressure; attitudes toward authority