E2 - C4 - Management of Groups Flashcards
Types of Groups (5)
Informal
Formal
Self-directed
Reference
Teams
Tuckman’s formation stages
Forming
Storming
Norming
Performing
Belbin’s 9 team roles
Social:
Coordinator
Resourcer
Team Worker
Thinking:
Plant
Monitor
Specialist
Action:
Shaper
Finisher
Implementor
Googles 5 characteristics of high performing teams
Psychological safety
Dependability
Structure and clarity
Meaning
Impact
Characteristics of successful teams (5)
Setup for a particular task
Given a choice to join
Team should be small
Plan of action
Easy communication
Motivation of Groups (5)
Initial enthusiasm
Clear leader
Responsibility for achievements
Create competition
Avoid dissatisfaction
Benefits of groups (6)
Shared ideas
Efficiency
Focus
Motivation
Relationships
Problem solving
Problems with groups (5)
Difference in values
Jealousy
Poor communication
Group behaviours
Groupthink
Uses for communication (6)
Planning and control
Informing the outside world
Swapping knowledge
Informing subordinates or superiors
Conflict resolution
Training
The process of communication (4)
- Sender
- Channel
- Recipient
- Feedback
Barriers to communication (3+)
Noise
Sender
Recipient
Communication methods (6+)
Oral and written
Meetings
Emails
Internet calls
Social networks
Cloud based files
Characteristics of negotiation (3)
Conflict of interest
No established rules
Parties searching for agreement
Stages of negotiation (4)
Preparation
Opening
Bargaining
Closing
Types of negotiations (2)
Win-Win
Win-Lose
What is a mentor (6)
Someone who gives advice
Not their manager
Steps:
Build a relationship
Negotiate agreements
Develop mentee
End relationship
What is a coach?
Someone who helps develop own ideas
Tends to be one to one basis
Structured short term basis
