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Management Case Study > E2 - 5. Managing the Workplace Environment > Flashcards

E2 - 5. Managing the Workplace Environment Flashcards

1
Q

What is employee alignment?

A

Linking organisational goals to employees’ personal goals

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2
Q

What does employee alignment achieve?

A

Higher employee engagement and satisfaction

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3
Q

How is employee alignment achieved?

A

Target setting and appraisal

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4
Q

What are Drucker’s 4 areas of objective setting?

A
  1. Profitability
  2. Management performance
  3. Worker performance
  4. Public responsibility
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5
Q

What are the 6 key steps in management by objectives?

A
  1. Set SMART objectives (quantifiable)
  2. Communicate objectives and tasks
  3. Allocate tasks and resources
  4. Communicate clearly
  5. Measure performance against target
  6. Carry out appraisal and review targets
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6
Q

What are the 4 areas of Kaplan and Norton’s Balanced Scorecard?

A

Financial
Customer
Internal Processes
Innovation and Learning

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7
Q

What is an appraisal?

A

A systematic review and assessment of an employee’s performance, potential and training needs

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8
Q

What are the 3 purposes of appraisals?

A
  1. Reward review
  2. Performance review (training)
  3. Potential review (career)
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9
Q

What are the 3 key forms of appraisal?

A
  1. Management led
  2. Self appraisal
  3. Multisource
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10
Q

What are the 5 most common causes of ineffective appraisal?

A
  1. Confrontation
  2. Judgement
    3 Bureaucracy
  3. Informal chat
  4. Annual event
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11
Q

What are the 4 categories of rewarding good performance?

A
  1. Performance related pay
  2. Profit-based
  3. Equity-based
  4. Non financial (intrinsic)
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12
Q

What are the 3 watch points for performance related pay?

A
  1. Ensure objectives are SMART
  2. Ensure objectives are in employee control
  3. Danger than employees focus on PRP related objectives, not wider
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13
Q

What are the 2 watch points for profit related rewards?

A
  1. Employees feel too distant to influence

2. Might lead to short term decision making

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14
Q

What is the main benefit of equity related reward?

A

Promotes interest in long term growth of the company

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15
Q

What are 4 common causes of disciplinary procedures?

A
  1. Absenteeism
  2. Breach of regulations
  3. Improper conduct
  4. Poor timekeeping
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16
Q

What are 3 approaches to resolving disciplinary issues?

A
  1. Conciliation
  2. Mediation
  3. Arbitration
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17
Q

What is concillation?

A

Parties meet for informal discussion to resolve disputes

18
Q

What is mediation?

A

A mediator is provided to hear the dispute and make recommendations

19
Q

What is arbitration?

A

An arbitrator will make a binding rule

20
Q

What are 4 best practices for management in disciplinary procedures?

A
  1. Act quickly, decisively and without emotion
  2. Be consistent
  3. Remain impersonal
  4. Respect privacy
21
Q

What are the 6 steps for an employee raising a grievance?

A
  1. Sound out to colleague
  2. Raise with line manager
  3. Refer to higher manager (or HR)
  4. Follow official internal grievance procedure
  5. Alternative resolution (arbitration/conciliation)
  6. Industrial tribunal
22
Q

What is mentoring?

A

The passing on of support, guidance and advice by more experienced colleagues

23
Q

What are 4 benefits of mentoring to the organisation?

A
  1. Faster career progression
  2. Better motivation and engagement
  3. Impact on recruitment and selection
  4. Helps to reinforce organisational culture
24
Q

What are 4 benefits of mentoring to the individual?

A
  1. Knowledge and behavioural improvements
  2. Management of career goals
  3. Wider network of influence
  4. Increased confidence and self-awareness
25
Q

What is coaching?

A

Passing of skills and knowledge in a supportive and collaborative environment

26
Q

What are 4 key management responsibilities regarding Health and Safety?

A
  1. Provide safe work environment and work practises
  2. Communicate health and safety policy to staff
  3. Ensure training on safe practises
  4. Establish an accident reporting system
27
Q

What are 4 key employee responsibilities regarding Health and Safety?

A
  1. Take reasonable care of themselves and others
  2. Use equipment properly
  3. Avoid creating hazards
  4. Inform employer of any danger
28
Q

What is equality?

A

Ensuring individuals and groups are treated fairly and equally

29
Q

What is direct discrimination?

A

Treating someone less favourably than they would another because of a protected characteristic they have (race, religion, sex, age etc)

30
Q

What is indirect discrimination?

A

A decision or policy that is put in place which in practise leads to people from a protected group being treated less favourably than other people

31
Q

What is wrongful dismissal?

A

When an employer breaches contract e.g. dismissal without notice

32
Q

What is constructive dismissal?

A

When an employer breaches the terms of the contract such that the employee is forced to resign

33
Q

What is unfair dismissal?

A

When an employer does not act ‘reasonably’ (e.g. giving warnings)

34
Q

What are 4 fair reasons for dismissal?

A
  1. Lack of capability or qualification
  2. Misconduct
  3. Fairly selected redundancy
  4. Following a fairly applied disciplinary procedure
35
Q

What are 3 automatically unfair reasons for dismissal?

A
  1. Related to train union activities
  2. Related to pregnancy
  3. Unfair selection for redundancy
36
Q

What are 3 main benefits of diversity?

A
  1. Ethical - equal opportunities
  2. Breadth of experience and ideas
  3. Reflect the society and markets that they operate in
37
Q

What is organisational culture?

A

The specific collection of values and norms that are shared by people in an organisation, controlling the way they interact

38
Q

What are organisational values?

A

Beliefs relating to the goals that the organisation should pursue, and the way that members should behave

39
Q

What are 3 advantages of strong culture?

A
  1. Facilitates communication
  2. Encourages belonging/buy in
  3. Can make an employer of choice
40
Q

What are 3 disadvantages of strong culture?

A
  1. Difficult to change
  2. Can restrict innovation
  3. Can reduce flexibility/partnering
41
Q

What are Shein’s 4 levels of culture?

A

Artefacts
Values
Assumptions
(Norms)

42
Q

What are the two levels of culture in the organisational iceberg?

A

Formal (Structure, Mission, Goals)
and
Behavioural (Values, Attitudes, Beliefs)

Management Case Study (36 decks)

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