E-Government Flashcards
What is E-Government
The use of digital technologies to deliver government services efficiently to citizens, businesses, and other government agencies.
What are some examples of G2C?
- Online tax filing (IRAS e-File)
- digital ID (Singpass)
- Public records access (birth certificates, land registration)
What are some examples of G2B ?
- E-procurement for government contracts.
- Online business registration & licensing.
- Tax & regulatory compliance (IRAS).
What are some examples of G2G services?
- Inter-agency data sharing (ICA and HDB)
What is M-Government?
The use of mobile apps and SMS alerts for public services.
Examples:
- LifeSG, Singpass, HealthHub (government service access)
- Disaster warnings & civic engagement alerts
What is E-government 2.0
A smarter, interactive version of E-Gov using AI & social media.
Examples:
- AI Chatbots for public inquiries (AskJamie)
- Gov. communication on social media. Govt uses platforms like Twitter and Facebook for public engagement and crisis communication
What is a portal?
A web-based platform that provides centralized access to multiple government services.
What are some key government portals in Singapore?
Singpass – Digital ID for over 2,000 services
LifeSG – One-stop portal for life events (grants, jobs, housing)
HealthHub – Personal health records, appointments, medical info
HDB Portal – Housing applications & resale transactions
How do governments disseminate information digitally?
- Websites & portals for public updates
- Social media for real-time engagement
- AI-powered chatbots for FAQs
What are some Smart City initiatives in Singapore?
- Smart lighting & traffic monitoring
- Automated waste management
- Citizen alert systems (library reminders, passport renewals)
