Duties

Question 1

What are the opening duties of a hostess? (CCROS)

Answer 1

• Check service staff schedule (get assignments from manager and copy station/table chart to post in service station)
• Check-in service staff upon arrival (checkmark by employee’s name to indicate they are ready for seating…manager must confirm)
• Review reservations for the day (confirm special arrangements and plan ahead if there is a large party (8+))
• complete duties on hostess opening checklist and any other side tasks given by the manager
• set up host station and ensure menus are clean

Question 2

What if a server is late?

Answer 2

Notify the manager.

Question 3

What if a guest is requesting directional or specific information?

Answer 3

Use the reception information binder as it includes maps of the area, hotel listings, key phone numbers that may be requested, and written directions to RCSH

Question 4

What are the ongoing duties of a hostess? (RMRAH)

Answer 4

• remain at host desk especially if no one else is present, close stations when directed by manager
• maintain quality by cleaning menus and putting damaged ones to the side, cleaning the lobby when dirty, and checking restrooms every half hour
• restock as necessary
• assist management as directed including turning over lost + found items to them
• help other employees and direct service assistants regarding table resetting priorities

Question 5

How does a hostess handle job applicants?

Answer 5

• treat them like a guest
• be aware of scheduled interviews
• know interviewing hours and direct applicants to waiting areas
• job applications are only issued by the manager and are completed inside the restaurant

Question 6

What are the closing duties of a hostess?

Answer 6

• close stations (only when told by a manager) and inform the server when told to close their station
• close host area (clean & restock) when told by manager and have manager check it before leaving