Drive Thru Flashcards
What can you do to prepare the drive thru area for handover or peak. Provide 3 answers
Stocked up condiments
Enough sides
Clean dishes
What’s the maximum time it should take to greet a customer at the speak box
5 seconds
When greeting customers at the speaker box what should you say to them
Welcome to kfc how can I help
What is the maximum it
W it should take to pack and present the order to the customer
60 seconds
What are the 4 key positions st the drive thru station
Taking order
Take payment
Pack the order
Present the order
What is the maximum time it should take to place and receive an order at the drive thru
150 seconds
Why is it important to know the menu when you are on an order taker till
To help the customer and take the order quickly and easily
How would you deal with a customer complaint at the drive thru window
Ask the politely to come inside so that the drive thru isn’t held up
What could the reasons be to ask a customer to park up if the was a queue of cars in the drive thru lane
If waiting on product for their order
What should be checked in drive thru headsets before opening
That they are working and have been charged
