DOCUMENTS AND RECORDS CONTINUATION

Question 1

-The FORMAL STRATEGY to identify, attract, and maintain customers.
-the steps include needs awareness, market research, analysis of alternative solutions, action plan and implementation

Answer 1

Marketing plan

Question 2

The process of systematically gathering, recording, and analyzing data and information about customers, competitors and market

Answer 2

Marketing research

Question 3

TWO SECTIONS OF MATERIAL MANAGEMENT

Answer 3

1. Purchasing
2. Stockroom

Question 4

Goals of material management

Answer 4

-supplies arrive in timely manner
-spoilage is reduced to a minimum
-back orders and delays are avoided
-storage space is used to the best advantage
-the most economically advantageous price is obtained
-financial resources not tied up in inventory

Question 5

Oversees the ordering of supplies and processing of invoices from the vendors

Answer 5

Purchasing

Question 6

Sequence of purchasing

Answer 6

1. Product specifications
2. Orders
3. Receive
4. Inventory
5. Record

Question 7

-detailed description must be included in written specifications
-benchmarking of products
- placement of equipments
- availability of product and preventive maintenance manual.

Answer 7

Product research and specification

Question 8

Products that meet specific time and price criteria are classified as supplies

Answer 8

Orders/purchasing of supplies

Question 9

Supplies may be classified as:

Answer 9

-items that are consumed within 1yr or have a shelf life less than 1yr
-items below a certain price level even though their shelf life exceeds 1yr

Question 10

-A document authorizing the purchase of a product or service from a vendor.
- can be classified as release orders or stabdung orders

Answer 10

Purchase order

Question 11

A CATALOG OF PRODUCTS held in stock by material management

Answer 11

Traveling requisition

Question 12

Records and inventory control (3 methods)

Answer 12

1. PERPETUAL SYSTEM
2. PERIODIC SYSTEM
3. RANDOM CHECKS

Question 13

Stock replenishment technique

Answer 13

1. Minimum - maximum
2. Just in time

Question 14

Financial control inventory

Answer 14

EOQ (economic ordering quantity)
EOP (economic ordering point)
ROT (optimal reorder type)

Question 15

Relies heavily on quantitative statistical methods that focus on the final product as defined by the standards set by the producer

Answer 15

Quality control

Question 16

Developed out of the limitations of the QC approach and defined quality in health care institutions by the success of the total organisation, not just individual components of the system in achieving the goals of patient care.

Answer 16

Quality assurance

Question 17

Systems approach that focuses on teams, processes, statistics, and delivery of services/ products that meet or exceed customer expectations

Answer 17

Total quality management

Question 18

Nearness or closeness of a result to the actual value of the analyte when performing a test

Answer 18

Accuracy

Question 19

Ability of analytical method to give repeated results

Answer 19

Precision

Question 20

Used to describe and define the items that are being studied at a particular time

Answer 20

Data population

Question 21

It includes gaussian curve, cumulative sum graph

Answer 21

Quality control charts

Question 22

Statistical tool used to measure systematic error/accuracy

Answer 22

Mean

Question 23

Statistical tool that allows comparison and check on the precision and variability of each method

Answer 23

Standard deviation

Question 24

Formed by control values that either increase or decrease for six consecutive days
-main cause is deterioration of reagents

Answer 24

Trend

Question 25

Formed by control values that distribute themselves on one side or either side of the mean for six consecutive days

Answer 25

Shift