Diversity, Inclusion and Teamworking Flashcards
Tell me about an example where you have worked well in a team
During Covid, I was handling Check submissions made as part of the Check Challenge Appeal process for Business Rates. We received a very high volume of Check submissions, and more people were assigned to the team to handle the checks. I trained new team members and allocated work. We were able to meet our targets and enabled a number of colleagues to increase their skills.
How successful do you think this team was?
We were quite successful, as we handled large volumes of cases correctly and within the target time frames.
How could you have improved your role within the team?
I could have provided more 1 to 1 support with newer colleague’s beyond the initial training I delivered. I made sure that I was readily available, and carried out regular QC and followed up with colleague’s as to any errors made, but I could have scheduled more catch ups so enable people to feel better supported rather than wait for them to come to me.
What is a common issue you have come across when working in a team?
Often people don’t speak up when they are struggling out of embaressment or worry that theyll be in trouble, which is why it is better to have a positive work environment where you are accountable but not blamed.
Why is diversity and inclusion valuable to businesses/teams?
A diverse workforce brings together individuals with different backgrounds, experiences, perspectives, and problem solving approaches
What are the differences between diversity and inclusion?
Diversity is about representation, inclusion is more a feeling of involvement. Diversity is the what and inclusion is the how.
What does inclusive communication include?
Actively listening, being open to different ideas. Using respectful language, providing accommodation like captions or sign language interpreters
What is partnering and collaborative work?
An arrangement where two or more organisations work together, usually over a period of time, to achieve shared aims
What is unconscious bias and how can you reduce it?
Social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Can reduce by being reflective.
What policies does your company have and how do you comply with them?
They have a zero tolerance approach to harassment and discrimination. I comply with this by treating everybody with respect.
What is a RACI matrix?
A means to define project roles and responsibilities in a chart showing who is responsible for what.
What is a strategic alliance?
An arrangement between two companies to undertake a mutually beneficial project while each retains it’s independence
Explain your understanding of supply chain managemenr
The handling of the entire production flow of products or services
What legislation relates to selecting a project team?
Equality Act 2010
Why is accountability and responsibility important when working in a team?
Enables a productive workplace where goals and targets can be met.
Explain Tuckmans theory in relation to teamwork
Forming, storming, norming, performing and adjourning. As the team develops the leadership style changes to be more collaborative.
Explain the Belbin team roles
There are 9 team roles divided into the social roles, the thinking roles, and the action or task roles.
Explain Maslows hierarchy of needs
People have two sets of needs, deficiency needs and growth needs. Can’t meet the higher needs if the basic needs aren’t met.
Explain how the RICS Rules of Conduct relate to inclusion and diversity
Rule 4 - to promote diversity and inclusion and be respectful of others.
Which ISO relates to inclusion and diversity?
ISO 30415
International organisation for standardisation
What is EDGE?
Economic Dividends for Gender Equality, leading global assessment methodology and certification system foe diversity, equity and inclusion
What is neurodiversity?
It refers to the different ways a person’s brain processes information.
How and why should neurodiversity be accommodated in the work place?
Create an environment where open communication is encouraged, use inclusive language, respect different communication styles. Enables the workplace to be more productive.
What does PAS 6463:2022 relate to?
Design for the Mind -
It provides guidance on the design of neurodivergent inclusive spaces, eg sensory needs for lighting and acoustics
Facilitated by the Britiah Standards Institution
