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APC QS 2022/23 > Diversity, Inclusion and Teamworking > Flashcards

Diversity, Inclusion and Teamworking Flashcards

1
Q

What is diversity in the workplace?

A

A workplace that has a range of diverse individuals in terms of; age, race, gender, sexuality, religion, education etc…

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2
Q

What are the advantages of having a diverse team?

A
  • Different ideas and new ways of thinking
  • Different experiences
  • Adds to company culture
  • Sense of belonging which boosts productivity
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3
Q

What is inclusion in the workplace?

A

A work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organisations success.

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4
Q

What is the difference between diversity and inclusion?

A

Diversity - the characteristics that make us different
Inclusion - making everyone feel comfortable and equal

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5
Q

What is unconscious bias?

A

The underlying attitudes and stereotypes that people unconsciously attribute to another person or group of people that affects how they understand and engage with that person or group.

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6
Q

What is equal opportunity?

A

Ensuring everybody has an equal chance to take up opportunities and make full use of the opportunities on offer and to fulfil their potential

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7
Q

What is teamworking?

A

A cooperative effort by a group of people to achieve a common goal.

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8
Q

What makes a good teamworking?

A
  • Common sense of purpose
  • Clear understanding of objectives
  • Mutual respect
  • Valuing members strengths/weaknesses
  • Range of skills
  • Range of personalities
  • Willingness to share knowledge and speak openly
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9
Q

What are the benefits of teamworking?

A
  • Shared workload
  • Improved productivity
  • Improved quality
  • Shared knowledge
  • Problem solving capability increased
  • Utilises different skillsets
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10
Q

Team v committee?

A

Committee is a group of appointed people for a function. Team is a group working towards a common goal

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11
Q

How would you deal with an inexperienced team member?

A
  • Provide encouragement and motivation
  • Give constructive feedback
  • Provide support where needed
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12
Q

How to promote open discussions in a team?

A
  • Create a calm relaxed environment
  • Promote culture where people can ask questions
  • Encourage involvement from all parties
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13
Q

Why might a team fail?

A
  • Poor selection of team members that do not meet the skills required to meet the objective
  • Inadequate resource
  • Poor leadership
  • Conflicting personalities
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14
Q

What is Tuckman’s theoretical model?

A

Focuses on the way in which a team from formation through to completion, focuses on the key stages:
- Forming - specify goals and behaviours
- Storming - conflicts and negotiation
- Norming - consensus and team spirit
- Performing - finding balance of conformity and deviance
- Adjourning - feedback and dispersion

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15
Q

What is Dr Belbin’s model?

A

Identifies nine team roles within 3 categories
1) Action-oriented
i. Shaper
ii. Implementer
iii. Completer

2) People-oriented
i. Coordinator
ii. Team worker
iii. Resource investigator

3) Thought oriented
i. Plant
ii. Monitor evaluator
ii. Specialist

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16
Q

Leadership vs management

A

Leadership is more about setting new direction/vision

Management is about controlling/directing a team in accordance with pre-established values.

17
Q

How to improve team dynamics?

A
  • Know the team and their motivations
  • Empowerment
  • Define roles and responsibilities
  • Clear communication
18
Q

How to challenge unconscious bias?

A
  • Acknowledge your biases
  • Educate yourself through training
  • Slow down decision making
  • Challenge your biases
19
Q

What is discrimination?

A
  • An unjust prejudiced treatment of different categories of people
20
Q

What is the Equality Act?

A

Legislation that came into place in 2010. Replaced a number of key acts such as:
- Equal pay act
- Sex discrimination act
- Race relations act
Protects everyone in the UK against discrimination, harassment and victimisation.

21
Q

What are the 9 protected characteristics under the equality act?

A

Age, disability, gender reassignment, marriage/civil partnerships, pregnancy, race, religion/belief, sex, sexual orientation

22
Q

What is the IEQM?

A

Inclusive Employer Quality Mark
Has 4 key principles:
1) Leadership
2) Recruitment
3) Culture
4) Development
Focuses on changing behaviour of firms to increase inclusivity in the workplace.

23
Q

What are the four team structures?

A

Hierarchical - employees ranked, one level above the next
Flat - everyone on a level playing field
Divisional - large structure where each time funcations as its own unit
Functional - similar to hierarchical but responsibilities are divided into functions.

24
Q

Four types of discrimination

A

1) Direct: treating someone differently due to an underlying reason e.g. sexual orientation
2) Indirect: less obvious type, usually unintentional (similar to unconscious bias)
3) Harassment: negative behaviour that violates dignity or is offensive towards someone e.g. bullying or inappropriate questions.
4) Victimisation: when someone is treated unfairly because they have undertaken an action in good faith, such as making or supporting a complaint.

25
Q

How can a business encourage diversity in the indsutry?

A

-Transparent and open recruitment
-Education, training and initiatives
-Mentorship
-Signing up to IEQM

26
Q

G&T Policy on EDI?

A

Commitment to building a culture that values meritocracy, openness, fairness and transparency. Includes:
- The law
- The firms commitment
- Responsibilities of individuals
-Grievances and disciplinary procedures
- Monitoring and review
- Data protection

27
Q

What are the 4 key IEQM principles?

A

Leadership - Demonstrate commitment at the highest level to increasing diversity in the workplace
Recruitment - Engage and attract new people into the industry from underrepresented groups
Culture - have an inclusive culture, where all staff are developing, delivering, monitoring and assessing diversity and inclusion
Development - training and promotion policies offer equal access to all members of the work force

28
Q

What are the drawbacks of teamworking?

A
  • Unequal participation
  • Intrinsic conflict
  • Slower decision-making
  • Loss of creativity

APC QS 2022/23 (11 decks)

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