Digital Marketing and eCommerce Flashcards

1
Q
A
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2
Q

What does Digital Marketing and E-commerce aim to explain?

A

The reasons for the emergence of Digital Marketing and E-commerce.

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3
Q

What is one of the latest trends in Digital Marketing and E-commerce?

A

Uncovering consumer trends across markets.

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4
Q

What is a major reason for Ong and Sons Pte Ltd’s sales decline?

A

Competition and the rise of the internet and smartphones.

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5
Q

What is one major benefit of digitalisation for businesses?

A

Engaging Customers.

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6
Q

How does digitalisation help in targeting customers?

A

Ability to know your customers’ preferences and behaviors.

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7
Q

Fill in the blank: Digitalisation enables businesses to save time by speeding up transactions or processes through _______.

A

[automation]

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8
Q

What are two outcomes of empowering employees through digitalisation?

A

*Job Enrichment
*Job Creation

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9
Q

What are the characteristics of big data?

A

*Volume
*Variety
*Velocity

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10
Q

How does big data enable digital marketing and e-commerce?

A

*Saves cost
*Saves time
*Improves customer knowledge
*Controls online reputation

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11
Q

True or False: Digital literacy and consumer behavior are drivers of digital marketing and e-commerce.

A

True

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12
Q

What percentage of Singapore consumers are digitally savvy?

A

Majority.

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13
Q

What is one way consumer behavior has changed due to technology adoption?

A

Interconnectivity.

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14
Q

List three changes in consumer behavior resulting from technology adoption.

A

*Levelling the information playing field
*Relevance filtering is increasing
*Niche aggregation is growing

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15
Q

What is the significance of smartphone proliferation in digital marketing?

A

Smartphones are convenient and hold a growing influence on retail sales.

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16
Q

How does social media enable digital marketing?

A

*Ease of implementing campaigns
*High level of customer engagement
*Ease of creating and sharing video content

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17
Q

What is the Internet of Things (IoT)?

A

Digital interconnection of objects via the Internet.

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18
Q

How can IoT enable digital marketing and e-commerce?

A

Allows companies to know actual consumer demand in real time.

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19
Q

What is one application of artificial intelligence in digital marketing?

20
Q

How does online video marketing benefit businesses?

A

*Engagement
*Visualisation

21
Q

What is the trend in voice and visual search?

A

Increasing popularity of voice searches and visual searches.

22
Q

What is generative AI in the context of digital marketing?

A

AI that can recognize, understand, and combine different types of information.

23
Q

Fill in the blank: The increase in mobile device usage indicates a major _______ in digital marketing.

A

[opportunity]

24
Q

What is Google Gemini AI?

A

A multimodal AI trained to recognize, understand, and combine different types of information including text, images, audio, video, and code.

25
Q

What is predictive marketing?

A

A marketing strategy that uses data analysis to predict future consumer behavior.

26
Q

How does Netflix use predictive marketing?

A

Collects and runs viewing data through its AI program to identify and recommend similar shows a viewer may enjoy.

27
Q

What is content generation in digital marketing?

A

The process of creating content for various platforms to engage consumers.

28
Q

How does Spotify utilize AI for content generation?

A

Its A.I. DJ gives listeners personalized music recommendations based on generative AI technology.

29
Q

What is market forecasting?

A

Analyzing data to predict future market trends and consumer behavior.

30
Q

How does StartEngine utilize market forecasting?

A

Uses Qurious software to advise marketing representatives on strategies to win sales.

31
Q

What is ad optimization?

A

The process of improving ad performance to maximize return on investment.

32
Q

How does Instagram use AI for ad optimization?

A

Uses AI tools to analyze the accounts consumers typically follow and prompt ads to them.

33
Q

What is the Singapore Quick Response Code (SGQR)?

A

Combines multiple payment QR codes into a single SGQR code for mobile payments.

34
Q

What does PayNow enable?

A

Instant peer-to-peer transfers between customers of participating banks.

35
Q

What is Alipay?

A

A third-party mobile and online payment platform established by Alibaba Group.

36
Q

What is PayPal?

A

An American company operating a worldwide online payments system that supports online money transfers.

37
Q

Define cloud computing.

A

The delivery of computing services over the Internet to offer faster innovation, flexible resources, and economies of scale.

38
Q

What are the benefits of cloud computing?

A

Lower operating costs, efficient infrastructure management, and scalability.

39
Q

What is Google Trends?

A

A tool to track what people want to know about, providing real-time data on search trends.

40
Q

How can Google Trends be used?

A

For keyword research, content themes, and planning content and ads scheduling.

41
Q

What does ‘Interest Over Time’ in Google Trends represent?

A

Search interest relative to the highest point on the chart for the given region and time.

42
Q

What does a value of 100 in Google Trends indicate?

A

The peak popularity for the term.

43
Q

What can search data from Google Trends reveal?

A

Insights about consumer behavior and brand comparison.

44
Q

What is the significance of ‘Interest By City/Sub-region’ in Google Trends?

A

Helps in segmenting the market and identifying geographic targeting opportunities.

45
Q

List some key drivers of digital marketing and e-commerce.

A
  • Big Data
  • Digital Literacy and Consumer Behavior
  • Proliferation of Smartphones
  • Social Media Emergence
  • Internet of Things
46
Q

What are some benefits of digitalization for businesses?

A
  • Engaging Customers
  • Optimizing Processes
  • Empowering Employees
  • Transforming Products and Services