Different Models of Communication

Question 1

Pendleton et al.’s model of good practice (1984)

Answer 1

Find the reason
Explore other problems
Share understanding and decision making
Involve the patient
Empower the patient to accept responsibility of their role
Time and resource management
Build and maintain therapeutic relationship

Question 2

McWhinney – Disease-Illness Model (1989)

Answer 2

‘Doctor’s Agenda’ and ‘Patient’s Agenda’
Attentive listening
Questioning (open and closed)
Clarification and summarizing
Verbal and nonverbal behaviour to build and maintain therapeutic relationship

Question 3

Cohen-Cole (1991) – Three function approach

Answer 3

Build an effective doctor-patient relationship
Assess patient’s problems
Manage patient’s problems

Question 4

Silverman et al. (1998); Silverman et al. (2013) - Calgary-Cambridge Guide

Answer 4

Initiating the consultation
Information gathering
Physical examination
Explanation
Planning
Closing

Question 5

Keller and Carroll (1994) – E4 Model

Answer 5

Find the problem
Fix the problem
Engage, empathise, educate and enlist