Developing effective operations:Customer service Flashcards
1
Q
What is customer service?
A
The provision of service to customers before, during and after purchase to the standard that meets customer expectation.
2
Q
Methods of meeting customer expectations?
A
Market research
Put customer service as number one priority
Training
Quality standards
3
Q
How can you monitor customer service?
A
Satisfaction level surveys
Focus groups
Tracking surveys
Encouraging instant feedback
4
Q
Ways of improving customer service?
A
Friendliness of staff
Efficient handling of complaints
Helpfulness of staff
Listen to the customers
